Swinnerton Cycles Reviews

Name: Swinnerton Cycles
Address: 67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom, STAFFORDSHIRE
Rating: 4.64

4.6 Rating 4,475 Reviews

91 %

of reviewers recommend Swinnerton Cycles

4.6

Based on 4,475 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01782747782

Location:

67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom
STAFFORDSHIRE
ST4 2HG

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Swinnerton Cycles 5 star review on 30th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The folks at Swinnerton cycles were very friendly and helpful, but the overall new bike experience was very frustrating. The bike, Ridgeback Errand, as originally delivered was damaged to the point of being unrideable. Swinnerton ordered a replacement from the supplier which was also found to be damaged when they inspected it. Another replacement was ordered and hand-delivered by Swinnerton, which as nice, but then I had a call from them to say they might not have tightened all the bolts, could I check? They were right, those bolts were loose, so i tightened them. When i was setting the bike up for me, I found the mechanism in the adjustable stem had been tighted to the point that it was jammed and wouldn't release. After several calls on how to adjust it, Swinnerton advised I should knock it out with a hammer, which I did. Then it worked fine. Then the split link in the chain was oversized (too wide) causing the gears to jump under power when the split link passes through the rear mech. I couldn't face another series of calls to resolve it, so I've bought a new chain which I hope will solve the problem. To be honest, the majority of these issues could be due to the manufacturer rather than Swinnerton, but if Swinnerton inspect and prepare the bike before sending to the customer I would have expected these issues to be addressed before the bike left the shop. Getting a new bike should be a happy experience, but unfortunately that wasn't the case this time.”

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Posted 1 month ago

“Good service, fast and efficient”

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Posted 1 month ago

“Competitive prices and provided excellent service on the phone.”

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Posted 1 month ago

“Great cycle store unfortunately did not have what I wanted this time”

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Posted 1 month ago

“Many of the products listed on their website don't contain enough information for customers to purchase the right components. I won't be buying again from here.”

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Posted 1 month ago

“The guys were very helpful in finding the part I needed then emailed me the link to purchase with no hassle whatsoever. Left me feeling satisfied and wouldn't hesitate to shop here again.”

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Posted 1 month ago

“Disappointed with delivery time and lack of communication when I tried to cancel the order. Item arrived as ordered.”

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Posted 1 month ago

“Great service. Fast delivery.”

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Posted 1 month ago

“Excellent price for the tyres, which were very quickly delivered. All in all a great service.”

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Posted 2 months ago

“I required a replacement part for a bike stand that was proving difficult to find. Swinnerton had the part at good price and delivered it quickly.”

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Posted 2 months ago

“Ordered a front wheel, really great price as well, very well packed. Only problem I had was I had to send a email to the team that deals with online ordering. Because every time I checked the status online of my order it just kept saying waiting dispatch. This was 3-4 days after payment, but after I sent email came within 24hr. So I would recommend buying from this company definitely 👍”

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Posted 2 months ago

“Easy and clear ordering process. Rapid response to order and delivery on time. Quality products and good range of difficulty to source items . Would recommend to others.”

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Posted 2 months ago

“Good price and refreshingly quick delivery”

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Posted 2 months ago

“Best price and postage, very quick delivery.”

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Posted 2 months ago

“Good, but marred by lack of any lights on the bike - as advertised. I got a version of the bike without built-in lights, disappointing.”

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Posted 2 months ago

“Purchase item at competitive price and excellent fast service”

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Posted 2 months ago

“AWSUUUUUUME Service !!! I lost a nosepiece to my sunglasses at the Mongolian steppes, my surplyer in DK told me not possible to get anymore -then came SWINNERTON... The first try -the envelope was totally smashed by the carrier (post) -sended pic´s, thought I had to argue a bit to get new ones -but NO got new ones with the speed of light ;-)”

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Posted 2 months ago

“Outstanding customer service! Had a minor issue with a pump we bought 6 months ago. The team could not have been more helpful. Very impressed - thank you!”

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Posted 2 months ago

“Expert support and fast delivery...”

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Posted 2 months ago

“Quick delivery of MET replacement pads for cycle helmet. Not exact match but generic pads easily adaptable. Very sticky adhesive pads. Have completely refurbished my old helmet for future use rather than replacing”

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Posted 2 months ago

Swinnerton Cycles is rated 4.6 based on 4,475 reviews