Swinnerton Cycles Reviews

Name: Swinnerton Cycles
Address: 67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom, STAFFORDSHIRE
Rating: 4.64

4.6 Rating 4,475 Reviews

91 %

of reviewers recommend Swinnerton Cycles

4.6

Based on 4,475 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01782747782

Location:

67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom
STAFFORDSHIRE
ST4 2HG

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Swinnerton Cycles 5 star review on 30th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality products and a excellent delivery service”

Helpful Report

Posted 6 months ago

“Impressed by the range & availability of products. I had difficulty source the size I wanted but Swinnertons had them in stock. Superfast delivery too! Thanks.”

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Posted 6 months ago

“Blatantly sent me wrong item (2 loose bearings …should be a full maxhit headset at £130+)…and been stalling sending out headset with excuses. Very disappointing ,use to order quite often from them…not anymore!”

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Posted 6 months ago

“Great service and great shop but please sort out your shipping. Why is it £3 for one item with Royal Mail then it suddenly doubles to £6 when you add two items to the basket. My basket came to around £12 and the shipping would have been 50% of the overall cost. Unfortunately wasn't looking to spend £50 for free postage. Either way a great source for bike stuff, just a shame about the postage.”

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Posted 6 months ago

“Very helpful staff with my query prior to purchase.”

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Posted 6 months ago

“After enquiring by phone with 2 separate people at Swinnerton we were assured the price included the connecting lead . This was not the case. When we queried this we were told it was obvious from the discounted priced that the lead wasn't included. It then took nearly a week to advise us which of two leads we did need before we could order. We chose not to use Seinnerton on this occasion as we felt we had been ill advised in our original purchase. Shame because we like to support smaller businesses but staff need to have accurate product information to pass to customers.”

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Posted 6 months ago

“Very reliable shop with great variety.”

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Posted 6 months ago

“Great range of products and very helpful staff”

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Posted 6 months ago

“Overall happy with Swinnerton products. A more communicative shipping agent would be helpful.”

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Posted 6 months ago

“Ordered a Cane Creek suspension seat post. Price was excellent and delivery was fast.”

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Posted 6 months ago

“Received my order with incorrect part. Had to send part back before they would send out correct part. Had to chase up exchange of part and also had to chase up the credit for the postage charges for returning the initial part”

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Posted 6 months ago

“Helpful getting the right thing I needed for my bikeand delivery was fasr”

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Posted 6 months ago

“ordered a replacement part for my suspension seat post. good competitive price and fast uk delivery so could get back on the road quickly. Very happy with purchase. take care”

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Posted 6 months ago

“Fast delivery, well packaged, quality product, nice light fast tyres”

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Posted 6 months ago

“Service is pretty good andyhing arrive when they say. The only disappointing thing for me is the lack of option for a paid for faster delivery - would happily pay more to get things quicker (takes about a week from order to delivery).”

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Posted 6 months ago

“Helpful advice when contacting Swinnerton about a part I purchased from them. I’d buy from Swinnerton again.”

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Posted 6 months ago

“Great service, prompt delivery and good product”

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Posted 6 months ago

“the product I needed but the delivery was slow”

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Posted 6 months ago

“Good prices on the tyres but the webiste is wonky. Unable to pay by paypal due to a random issue with my mobile number??”

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Posted 6 months ago

“Great service.”

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Posted 6 months ago

Swinnerton Cycles is rated 4.6 based on 4,475 reviews