Swinnerton Cycles Reviews

Name: Swinnerton Cycles
Address: 67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom, STAFFORDSHIRE
Rating: 4.64

4.6 Rating 4,599 Reviews

91 %

of reviewers recommend Swinnerton Cycles

4.6

Based on 4,599 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01782747782

Location:

67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom
STAFFORDSHIRE
ST4 2HG

Write Your review

Tell us how Swinnerton Cycles made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Swinnerton Cycles 5 star review on 30th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rubbish company”

Helpful Report

Posted 1 year ago

“Das bestellte Teil ist bis Heute nie angekommen. die angaben zur Lieferzeit war schon komplett übertrieben. doch das es nie Ankommt ist dann doch einer zuviel. überhaupt nicht weiter zu empfehlen!”

Helpful Report

Posted 1 year ago

“Hope 150 purple Cranks arrived but the hope box was not sturdy enough and had failed inside so that the cranks were banging and rattling against each other. this caused chaffing to one crank and the other had a weird dull stain on the white section. I paid full price but got shabby seconds. I emailed swinnerton and cc hope but no one replied. Seems a shame for Hope to make such a good product and be let down by a rubbish box!”

Helpful Report

Posted 1 year ago

“my order was never delivered. Still waiting for it”

Helpful Report

Posted 1 year ago

“Hi I’m still waiting for the delivery”

Helpful Report

Posted 1 year ago

“I never got the product.”

Helpful Report

Posted 1 year ago

“Order an item which showed in stock but ended up on a long delivery. Emailed twice for delivery updates with no response. Cancelled the order as no longer required. Now the item has turned up and I need to return it.”

Helpful Report

Posted 1 year ago

“The Top Cap for the Metron 5D ACR arrived completely damaged in a bag from FedEx. I waited almost two months for the item, even though the item should have been in stock. And now this.”

Helpful Report

Posted 1 year ago

“I haven’t received my order. I check the fedex tracking number, my order already delivered to UK Address. However, I ordered to deliver to my address in Infonesia”

Helpful Report

Posted 1 year ago

“Order not received. Delivery address should be : 26 Rue des Fleurs - 03 700 BELLERIVE SUR ALLIER - FRANCE and not SLOUGH - BU Please check FED EX number 398209975882.”

Helpful Report

Posted 1 year ago

“I ordered an " in stock " item . I waited 10 days and contected Swinnerton .In stock at suppliers was the line . Was promised a call back to find out what's happened . Noone called back I called Again the next day to cancel . Got an email confirmation of tge cancellation . 3 days later the item turned up and my refund didn't. Totally pathetic and couldn't have got everything more wrong”

Helpful Report

Posted 1 year ago

“Have not received good purchase yet so survey premature at best. Taking Longer than usual To arrive in australia from UK.”

Helpful Report

Posted 1 year ago

“Bought a small spare part for a derailleur and was charged £6 shipping. Purchase not received and no response to followup emails.”

Helpful Report

Posted 1 year ago

“My order was placed on 29/4/2023 and still not received 12/5/2023. I have paid £6.00 for postage and I have chased this order now 3 times. Unacceptable service and I will not use again.”

Helpful Report

Posted 1 year ago

“Sent the wrong items and refuse to refund Blamed me even though I showed them the items on there web site They have consequently changed the web site 😕 My query was beydealt with by the worlds most argumentative man Worst customer service I’ve properly ever had”

Helpful Report

Posted 1 year ago

“delivery received >3 weeks after the order. 1 item on 2 doesn't match with order/packing list...”

Helpful Report

Posted 1 year ago

“They sent me the wrong part, not what I ordered, and won’t send me the actual item I ordered until the wrong part they sent me is returned despite this not being my fault in the first place. Absolute joke.”

Helpful Report

Posted 1 year ago

“Hello, I am sending the information I got since I did the purchase. I would really appreciate if you could help me to understand what happened. I bought it more than 1 month ago, and is not clear for me why I never received it. I will be pending for your answer. Thanks in advance for your help.”

Helpful Report

Posted 1 year ago

“Hopeless. Still not been delivered. "Out for delivery", and "couldn't find your address" (we are in a massive site in the middle of town where we have been for 200 years). You can't run a business with non-delivery like this.”

Helpful Report

Posted 1 year ago

“Not very good let down by FedEx. When ever chain reaction and wiggle can do 48hr delivery. I hope the 2nd a temp to deliver is not with FedEx and with royal mail. As if I'm not at home it will go to the local depot which is 10min walk from home.”

Helpful Report

Posted 1 year ago

Swinnerton Cycles is rated 4.6 based on 4,599 reviews