Swindon Caravan & Motorhome Group Reviews

Name: Swindon Caravan & Motorhome Group
Address: Greatfield, Royal Wootton Bassett,, Greatfield, Royal Wootton Bassett,, Swindon
Rating: 4.72

4.7 Rating 715 Reviews

93 %

of reviewers recommend Swindon Caravan & Motorhome Group

Company Reviews

Metrics

Info

4.7

Based on 715 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Swindon Caravan & Motorhome Group:

Award winning dealership selling new and second hand touring caravans & motorhomes. With branches in Swindon, Oxford and Reading. We cater to all your requirements, from caravan & motorhome sales and accessory shops to our workshops and aftersales service.

Visit Website

Phone:

01793772096

Email:

tom@swindoncaravans.com

Location:

Greatfield, Royal Wootton Bassett,,
Greatfield, Royal Wootton Bassett,
Swindon
SN48EQ

Swindon Caravan & Motorhome Group 5 star review on 13th October 2024

Anonymous

Anonymous // 01/01/2019

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“A good range of new caravans and knowledgeable staff selling them. After Sales workshop staff also knowledgeable but booking has to be done a long time ahead with limited ability to add jobs arising between booking and service. An increased capacity providing greater customer support flexibility would be an improvement.”

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Posted 7 years ago

“We got a good trade in value for our 3 year old Pegasus, and now we have a brand new Rimini, with all the warranties to have again for peace of mind. Will trade in again in a year or two”

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Posted 7 years ago

“Have dealt with Swindon caravans since Guy opened had many vans since . Sales men the best in the west ,always there to help if a problem , Would recommend swindon caravans to any one interested in caravanning”

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Posted 7 years ago

“Brilliant after service, sent me a new replacement rear light next day after Luner stated 4weeks for delivery. Although my van was bought 12 months earlier and I live in the north east they couldn't have been more helpful , thank you well done .”

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Posted 7 years ago

“We was new to caravaning and bought an old caravan privately. Found out it had major damp but still managed to get some great holidays in her. On the way back from our last holiday she really started to show her age do lasted 7 months. Decided to try Swindon caravans on high recommendation. Was a sad time as we really loved our old Bessacarr. Tina our sales rep was so helpful and caring to the point had my partner in tears with excitement. Not only did she find us the exact second hand caravan we wanted, but also booked us in to have all the major parts swapped over. Motor mover,hitch, reversing camera and stereo with no fuss and nothing to much for them, and all in time for our next holiday in three weeks. Tina helped us so much and cannot wait to write a review when we collect our caravan. This is what customer care is all about. From now on all servicing and shopping will be done here. Outstanding service Tina thank you so very much ???? Anita and Den”

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Posted 7 years ago

“Travelled from bristol specifically to look at bailey cartagena as advertised on website, with idea to purchase, went to look at caravan and was very disappointed with the fact it was filthy,inside and out ,mould all over top of cooker hair and bread crumbs in drawers, shower panel was unattached, surely if your charging £17000, for a caravan even though it is used you would have it thoroughly valeted first its a shame as we were going to buy a new awning as well lost sale wont be going to swindon caravans again”

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Posted 7 years ago

Hi Mrs Ladd, We're sorry that you didn't have a good experience when visiting last week. Our valet team have been busy trying to attend to all the caravans as they come in but sheer volume of caravans had meant they had fallen behind slightly. Apologies once again. We do have another 2014 Cartagena at our Oxford branch should you still be interested? Would you like us to send you some photos so you can see the condition of the caravan?

Posted 7 years ago

“Accommodating and thorough.”

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Posted 7 years ago

“Having bought a first caravan many years ago from a competitor, the handover service from the Reading branch was like night and day. The salesman went through every aspect of the caravan with my partner and I, and even though some of the information had to be read again later on for the Alde system, we were both very pleased with the service we received.”

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Posted 7 years ago

“Great customer service and a particularly good deal on our new caravan!”

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Posted 7 years ago

“The handover of our new caravan went well, any questions answered. Very approachable staff”

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Posted 7 years ago

“We bought a new caravan in May, our experience was acceptable but could have been better, the staff were not great they didn't follow things up with us regarding the delivery A few minor issues once we collected the caravan but nothing that we couldn't rectify ourselves very shoddy workmanship by the manufacturers don't think we will be buying from Swindon caravans again.”

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Posted 7 years ago

“by being very customer focussed and helpful.”

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Posted 7 years ago

“We went back to Tiddington for our latest caravan and the whole experience was excellent. We are sorry that we went to another outlet last time, a different experience entirely and not to be repeated. Keep up the good work and service.”

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Posted 7 years ago

“I can not speak highly enough of the service I have received from Swindon Caravans. Having made a monumental mistake in trading in our previous car and caravan for a motorhome, which both my wife and I hated from day one. It is true that motorhoming is a different pastime to caravaning which you either like or dislike. We kept the motorhome for just 4 months and having sold it back to the dealer we bought if from we had just 6 weeks before a 2 month trip to Spain. We knew we wanted a new Bailey Cadiz and having rung several dealers and having been told by all that it would be impossible to get one in that time I spoke to Swindon Caravans, on the recommendation of a friend, they were most helpful and moved heaven and earth to get us one. We took delivery just 1 week before our trip. Unlike previous new vans we have purchased it have virtually no teething faults and we had a great holiday Thank to all at Swindon Caravans.”

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Posted 7 years ago

“I've been around a bit now, customer service in the UK is getting poorer and poorer, or so I thought, that was until I went to Reading Caravans at three mile cross, Simon was knowledgeable and informative, he was polite and curtious, Ian the guy that gave us the demonstration was an absolute delight, he didn't rush us and ensured we felt comfortable with the technicalities of the van we purchased. Nothing was too much trouble for either of them, thanks to both, you made it easy for me to part with a lot of money, we purchased a Lunar Clubman SR”

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Posted 7 years ago

“Had to have my caravan window replaced at the Reading centre. First class service, quick in sending me the insurance quote, booking it in was quick and efferent, repair quickly undertaken. All staff were accommodating. Excellent all round, other dealers could learn from you.”

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Posted 7 years ago

“My wife and I went to Swindon Caravans 'for a look'. We popped into the office and spoke to Lee. Lee was very helpful and within minutes I had bought a brand new Vogue 580SB. Picked it up today. Cliff was brilliant explaining how the van worked and sorting out the towball etc. Brilliant friendly service. Will definitely be going back when we upgrade. Thank you all very much.”

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Posted 7 years ago

“On Tues visited store and bought a few items, there was an item we could not find but had seen in the shop on a previous visit, we went to enquire at the information/counter and was told by the manageress that they were out of stock, we asked if she would be having any of the items in soon and was told that she was too busy to place an order. While we were paying for the items we wished to purchase we said to the person serving us that the response of the manageress was surprising and not very good PR to which the manageress shouted across that she would place an order, we enquired when she would expect the order in and she said Friday. We visited again on the Sunday expecting the items we required to have been delivered, only to find that not only had no delivery of the items been made but the order had not even placed.”

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Posted 7 years ago

“Excellent service from Andy Parker in particular as usual. Other staff in sales and after sales also very helpful.”

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Posted 7 years ago

“In the last 4 months have just made our third caravan purchase from Swindon Caravans. Each purchase was easy, and we received a very satisfactory price for the old van in each case. I am perfectly happy with everything and found them very obliging and helpful. Would recommend them highly. R.Clarke”

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Posted 7 years ago

Swindon Caravan & Motorhome Group is rated 4.7 based on 715 reviews