Swindon Caravan & Motorhome Group Reviews

Name: Swindon Caravan & Motorhome Group
Address: Greatfield, Royal Wootton Bassett,, Greatfield, Royal Wootton Bassett,, Swindon
Rating: 4.72

4.7 Rating 719 Reviews

93 %

of reviewers recommend Swindon Caravan & Motorhome Group

Company Reviews

Metrics

Info

4.7

Based on 719 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Swindon Caravan & Motorhome Group:

Award winning dealership selling new and second hand touring caravans & motorhomes. With branches in Swindon, Oxford and Reading. We cater to all your requirements, from caravan & motorhome sales and accessory shops to our workshops and aftersales service.

Visit Website

Phone:

01793772096

Email:

tom@swindoncaravans.com

Location:

Greatfield, Royal Wootton Bassett,,
Greatfield, Royal Wootton Bassett,
Swindon
SN48EQ

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My wife and I went to Swindon Caravans 'for a look'. We popped into the office and spoke to Lee. Lee was very helpful and within minutes I had bought a brand new Vogue 580SB. Picked it up today. Cliff was brilliant explaining how the van worked and sorting out the towball etc. Brilliant friendly service. Will definitely be going back when we upgrade. Thank you all very much.”

Helpful Report

Posted 7 years ago

“On Tues visited store and bought a few items, there was an item we could not find but had seen in the shop on a previous visit, we went to enquire at the information/counter and was told by the manageress that they were out of stock, we asked if she would be having any of the items in soon and was told that she was too busy to place an order. While we were paying for the items we wished to purchase we said to the person serving us that the response of the manageress was surprising and not very good PR to which the manageress shouted across that she would place an order, we enquired when she would expect the order in and she said Friday. We visited again on the Sunday expecting the items we required to have been delivered, only to find that not only had no delivery of the items been made but the order had not even placed.”

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Posted 7 years ago

“Excellent service from Andy Parker in particular as usual. Other staff in sales and after sales also very helpful.”

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Posted 7 years ago

“In the last 4 months have just made our third caravan purchase from Swindon Caravans. Each purchase was easy, and we received a very satisfactory price for the old van in each case. I am perfectly happy with everything and found them very obliging and helpful. Would recommend them highly. R.Clarke”

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Posted 7 years ago

“During the purchase of our caravan we visited twice to view the options. We were never hassled by a salesperson but they always responded to any queries with a good understanding of our need. We had a change of mind over which model we wanted, no problem, and again over an awning, no problem. Handover was good although a lot of technical enhancements did not register fully. (Memory issues). Overall a good experience.”

Helpful Report

Posted 7 years ago

“My wife and I decided that we would like to upgrade our 2004 model Stirling caravan which we had bought from Berkshire caravans. We went to Reading and spent a considerable time viewing the caravans on display. The sales team were very happy to advise and points which we were not sure about. At no time were we under any pressure to buy. After narrowing it down to 2 vans we approached the service department to get advice as to the pro's and con's of each of the vans but left to make our own choice as caravans are personal to each buyer. We decided to buy a Bailey Unicorn3 Cadiz as this seemed to be the best option for us. We were given a good part exchange rate and ordered the Bailey. We were warned that it could take up to 2 months for delivery, however it came within 3 weeks. Immediately when it came we were advised and a collection time and date was set. On handover day, we arrived and the handover went like clockwork. The handover was the most thorough and best one that I have ever experienced. I didn't have to unhitch my old van. it was promptly removed from my car by the staff. On completion of the handover the new van was attached to my car in preparation to leave the sales yard. I had a problem with my car's electrics and the staff helped me to rectify the problem. I left Reading caravans as a very happy customer and recommend their custom. Asked if I would buy from them again. Definitely YES”

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Posted 7 years ago

“Good, friendly service and good price”

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Posted 7 years ago

“An excellent dealership giving a first class service throughout. I thoroughly recommend them.”

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Posted 7 years ago

“Mr & Mrs Garrett. Excellent service, very thorough including the extensive handover. Caravan was immaculate when we picked it up. Thanks to Alan Conley for all his help. Would definitely recommend swindon caravan group, especially the Oxford branch”

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Posted 7 years ago

“Very smooth,hassle free way of buying a caravan”

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Posted 7 years ago

“Handover was fantastic all questions answered and all concerns solved. Very good experience all round. Thank you”

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Posted 7 years ago

“Our Sales Executive was Alan Conley, and he made us feel very relaxed. He was very helpful with our questions as it was our first buy. There were quite a few caravans to view, so we had a good choice. We're very happy with our choice.”

Helpful Report

Posted 7 years ago

“I think an acceptable mark in this category underlines that there were significant deficiencies in the process of delivering my new caravan. In particular the lack of communication from Swindon Caravans during the period between placing the order and delivery was annoying to say the least. This came to a head when I was not advised that the order had been delayed due to a manufacturing schedule change. This was exacerbated when I had to repeatedly chase progress and was given a different reason for the delay each time I spoke to a different person. Ultimately I had to contact the head office and threaten to withdraw my order. At this stage I eventually got a consistent response and the delivery of the van was completed. A customer who is spending substantial sums of money should always be in the communication loop without having to make repeated contact themselves. The order process was smooth and during the actual handover everything was carried out professionally and logically.”

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Posted 7 years ago

“They provided the advice I required before purchase. Handover was excellent and on the date agreed. The after sales service from David was brilliant are it always is. If other organisations offered the same level of service to world would be a better place. Nothing is too much trouble, I have not found better.”

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Posted 7 years ago

“Simple - They were, and still are, helpful and friendly. This is our first caravan, so the process of choosing and buying it was initially a journey into the unknown... All of the team at the Reading branch were helpful, and recognised our needs as first time buyers. Everything from the initial viewing (With no pressure tactics), to the detailed demonstration of the van, to the shop accessories sales was an enjoyable experience, with no pressure ever put on us to buy anything we didnt need. The whole team that we dealt with, and continue to deal with, have been great.”

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Posted 7 years ago

“Good and friendly, no complaint at all. A few minor issues with new van were dealt with very efficiently and quicker than I expected”

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Posted 7 years ago

“When our brand new caravan - Luna Clubman SR was PDI'D it was obviously not inspected properly. The main lights are faulty. We cannot turn the main lights off or dim them allowing us to be able to leave the lower lights available for going to bed and reading. All or nothing. We are extremely disappointed. We went for a new one to eliminate things like this.”

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Posted 7 years ago

“To be honest we originally went to Popes in Bedfordshire and had the most appalling service and then came to Oxford Caravans and thanks to Lewis just took delivery of our new Lunar Clubman. Fantastic service and a good well described handover and all round service ..... even my aunt said I would come and buy from here! Thanks so much Lewis”

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Posted 7 years ago

“The staff were very helpful and everything went as it should have”

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Posted 7 years ago

“They were happy for us to look without them being present & then offer advice when needed. Even when we made several visits”

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Posted 7 years ago

Swindon Caravan & Motorhome Group is rated 4.7 based on 719 reviews