Swindon Caravan & Motorhome Group Reviews

Name: Swindon Caravan & Motorhome Group
Address: Greatfield, Royal Wootton Bassett,, Greatfield, Royal Wootton Bassett,, Swindon
Rating: 4.72

4.7 Rating 715 Reviews

93 %

of reviewers recommend Swindon Caravan & Motorhome Group

Company Reviews

Metrics

Info

4.7

Based on 715 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Swindon Caravan & Motorhome Group:

Award winning dealership selling new and second hand touring caravans & motorhomes. With branches in Swindon, Oxford and Reading. We cater to all your requirements, from caravan & motorhome sales and accessory shops to our workshops and aftersales service.

Visit Website

Phone:

01793772096

Email:

tom@swindoncaravans.com

Location:

Greatfield, Royal Wootton Bassett,,
Greatfield, Royal Wootton Bassett,
Swindon
SN48EQ

Swindon Caravan & Motorhome Group 5 star review on 13th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can’t stress enough how professional the staff were. Especially Ray the service manager and Dean the dispatch manager. Would highly recommend Kindest regards Mr & Mrs Johnson”

Helpful Report

(Swindon) - Posted 4 years ago

“Great service and really helpful. We had our previous caravan stolen and they made sure our new caravan was ready in time so we did not miss our holiday which we already had booked.”

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(Swindon) - Posted 4 years ago

“Tina, Lee and Dean were all courteous, efficient and professional. The whole buying process was very pleasurable. Sadly, the interior cleaning of the caravan was poor. A shame really, because the person responsible for that element really did let down the whole team. After a few hours, doing what your cleaner should have done, all was pristine. Our purchase was only 15 months old, so it shouldn't have taken a huge amount of effort on your cleaner's part. Anyway, all is now pristine, as it should have been for handover. We are pleased with our purchase.”

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(Swindon) - Posted 4 years ago

“Great service, everyone really helpful and very nice, would highly recommend”

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(Swindon) - Posted 4 years ago

“very helpful friendly would recommend to friends”

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(Reading) - Posted 4 years ago

“Many thanks to Lewis at Oxford Caravans for handling the purchase of our second caravan from you. This purchase was due to our first caravan being stolen from storage!!! and just 10 days before we were due to travel. Lewis handled the sale excellently, organised the fitting of the mover and collected this morning, with excellent hand over. Everyone at Tiddington site are excellent, from the sales to the shop and the workshop, thank you to you all and would recommend them, and have, to friends and family.”

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(Oxford) - Posted 4 years ago

“We had our son and his wife pick our new caravan up from Oxford caravans for us today it was all ready for them on time thank you very pleased”

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(Oxford) - Posted 4 years ago

“I ordered two new Isabella footrests online. Before being dispatched I received an email to say only one was in stock and I would receive a refund for the second. However one did arrive wrapped in a bin bag and it had foot marks on it, clearly not new. I can only assume it was the show model as it was the last one in stock. So I wont be ordering from them again.”

Helpful Report

Posted 4 years ago

Hi Mr Dixon. Thanks for your feedback although we find this hard to accept. We do not send out any items for delivery unless they are brand new, instead only selling ex display items in store when the buyer has the opportunity to inspect the goods. To our knowledge this item was new. It was also sent fully bubble wrapped and then placed inside a bin bag and taped. We believe this is a perfectly acceptable method for the delivery of said item.

Posted 4 years ago

“The whole team =, from Steve in sales to the shop staff and even young Jack who showed us round the outside of our caravan were all really helpful, knowledgeable and friendly. Whilst, in light of the current climate, there was no need to 'push' sales, we got the feeling that this would not have happened in different circumstances. In fact, because of the current conditions with COVID, everyone in the whole place was extremely busy but we were still treated courteously and allowed plenty of time to ask questions and check our understanding of everything, there was no feeling of rush because there were other customers to serve. Thank you to all the staff in the Swindon Centre. Because we live so close to the Swindon site, most of our interaction was face-to-face. Mr & Mrs Dixon, Royal Wootton Bassett”

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(Swindon) - Posted 4 years ago

“Good range of caravans with reasonable sales service - but let down by poor servicing, poor attention to detail and poor caravan preparation. Not a good choice for a first time buyer.”

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Posted 4 years ago

“Lee has been very helpful and quick to respond to email enquiries. Nothing has been too much trouble. A pleasure to deal with.”

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(Swindon) - Posted 4 years ago

“Very responsive to any questions we had and made good recommendation on equipment for the caravan.”

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(Reading) - Posted 4 years ago

“Super friendly professional service”

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(Reading) - Posted 4 years ago

“From start to finish, we were so pleased with the service received. Communication has been excellent throughout. The despatch videos are a great idea and useful for future reference should we need. Thank you, we are happy very caravaners!”

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(Swindon) - Posted 4 years ago

“A big thank you to Jayden, both Simons and Ian. First time caravan buyers and their help was exceptional. Nothing seemed too much trouble to them. A big thank you to Ian for helping us out by taking the caravan to our storage. These guys are a treat to do business with. Would also like to say thank you for all the help and advice from Lisa and Ian in the shop. We would recommend Reading Caravan Sales to everyone wanting to purchase a caravan or motor home.”

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(Reading) - Posted 4 years ago

“Today we collected our new to us Adria Colorado supplied by us by Oxford Caravans. Alistair was fantastic, he helped us to make a decision on which van would work for us after considering two other makes and models; he answered all of our questions and provided a comprehensive handover. All of the staff at Oxford had a hand in helping us and all provided faultless levels of customer service. Thank you so much for your help! :)”

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(Oxford) - Posted 4 years ago

“Nothing was to much trouble for them. This is our first caravan & they helped us so much they even helped us with our awning sizes as we were unsure of what we needed But when we went into the store they showed us exactly what we cld & couldn't have that was so helpful. When we picked the caravan up they were so helpful and showed us everything we needed to know even down to sending a little video recording so if we do forget anything we can watch this again. They even got us extra Keys for the family.. Excellent service”

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(Oxford) - Posted 4 years ago

“We were happy with our initial visit and the sales attention given on the day of purchase. We were given plenty of time to look around and explore the vans on sale and the sales representative (Paul) was very helpful with his advice on the day of the sale. Thereafter we dealt with other members of the team as Paul was mainly not available. Sadly we made the purchase about a month before lock down and therefore the pick up was delayed (no fault at all of Swindon Caravans.) However since our purchase communication and after sales service as been challenging to say the least. We understand that lock down severely effected business but even since the return and following the collection of our new van we have struggled to get replies to communications. Overall we love the van and understand there will be minor niggles with any new caravan. We simply wish it was easier to sort them out.”

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Posted 4 years ago

“Excellent service and salesman was very informative”

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(Swindon) - Posted 4 years ago

“Couldn't be more informative or helpful, including shop and caravan staff.”

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(Swindon) - Posted 4 years ago

Swindon Caravan & Motorhome Group is rated 4.7 based on 715 reviews