Swindon Caravan & Motorhome Group Reviews

Name: Swindon Caravan & Motorhome Group
Address: Greatfield, Royal Wootton Bassett,, Greatfield, Royal Wootton Bassett,, Swindon
Rating: 4.72

4.7 Rating 715 Reviews

93 %

of reviewers recommend Swindon Caravan & Motorhome Group

Company Reviews

Metrics

Info

4.7

Based on 715 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Swindon Caravan & Motorhome Group:

Award winning dealership selling new and second hand touring caravans & motorhomes. With branches in Swindon, Oxford and Reading. We cater to all your requirements, from caravan & motorhome sales and accessory shops to our workshops and aftersales service.

Visit Website

Phone:

01793772096

Email:

tom@swindoncaravans.com

Location:

Greatfield, Royal Wootton Bassett,,
Greatfield, Royal Wootton Bassett,
Swindon
SN48EQ

Swindon Caravan & Motorhome Group 5 star review on 13th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic team at Oxford Caravans - Just collected our new Swift Challenger 650 SE. We purchased the caravan for our retirement when I was working abroad, which made the buying process more complex, but the team at Oxford caravans were absolutely brilliant. Lewis in particular has been fantastic, going way beyond normal customer service levels - very special thanks Lewis. The whole team at Oxford are friendly, helpful and real experts. A fantastic customer experience, thank you all.”

Helpful Report

(Oxford) - Posted 1 year ago

We at Oxford Caravans are so glad you’ve had a fantastic experience with us, and we really appreciate you taking the time to write a review! It’s so wonderful to hear that Lewis has gone above and beyond the normal customer service levels and that the whole team made for an enjoyable customer experience.

Posted 1 year ago

“Really good experience with Oxford Caravans, helpful and easy to deal with. Thanks”

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(Oxford) - Posted 1 year ago

Thank you so much for the excellent rating, Mr! We are delighted to have such loyal customers; it is much appreciated. We're glad to hear that you had a really good experience with Oxford Caravans, and to know that they were helpful and easy to deal with. Thank you for your continued support of Swindon Caravans Group!

Posted 1 year ago

“We recently bought a motorhome from Reading Caravans and found all of the team extremely helpful. Our first contact was with Jaydon and subsequently dealt with Simon, Ian and Lyndsay each of them being very knowledgeable and helpful. I would recommend Reading Caravans if you are looking for a caravan or motorhome.”

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(Reading) - Posted 1 year ago

Thank you so much for your 5 star rating of Reading Caravans! We really appreciate your support and hope to continue our partnership for many years to come.

Posted 1 year ago

“Excellent service and after sales support - this is the 2nd caravan I have bought at the Oxford Branch”

Helpful Report

(Oxford) - Posted 1 year ago

Thank you so much for your 5-star rating of Swindon Caravans Group! We are delighted to hear you found our excellent service and after sales support so helpful - we're grateful that you chose us for your second caravan purchase at the Oxford Branch.

Posted 1 year ago

“Very pleased with the level of service”

Helpful Report

(Swindon) - Posted 1 year ago

Thank you very much for your 5 star rating of Swindon Caravans Group and for your positive comments. We are delighted to read that you were very pleased with the level of service.

Posted 1 year ago

“They were so lovely and helpful in every aspect.”

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Posted 1 year ago

Thank you so much for your review of Swindon Caravans Group! We value your kind words, and we are especially grateful that you chose to return to us.

Posted 1 year ago

“I picked my caravan up yesterday and I am very pleased with the caravan and the staff that looked after me with part exchanging my caravan. Naomi was excellent and Nick and Phil were very helpful also. I’d like to say thank you very much and if I do change caravans again I would definitely use Swindon caravans again. Mr & Mrs Collyer of Andover”

Helpful Report

(Swindon) - Posted 1 year ago

Thank you very much for your 5 star rating of Swindon Caravans Group. We are so pleased to hear that you had an excellent experience when picking up your caravan and working with Naomi, Nick, and Phil. We really appreciate your kind words and are very glad you would come back to us for your caravan needs in the future. Thank you for your loyalty and support!

Posted 1 year ago

“From valuation to collection of our new Rimini, there was no sales pressure, lots of advice from Lewis, Freedom to try lots of caravans, wealth of knowledge. Could not fault the experience Thankyou”

Swindon Caravan & Motorhome Group 5 star review on 5th June 2023

Helpful Report

(Oxford) - Posted 1 year ago

Thank you so much for being a returning customer of Swindon Caravans Group and for your amazing 5 star rating! We are so pleased that you had an enjoyable and informative experience with us, from valuation to collection. We are very proud of our team at Oxford Caravans, especially Lewis, for providing lots of information and advice in a no-pressure environment. We look forward to continuing to serve you in the future.

Posted 1 year ago

“Excellent service from all the staff involved in getting are new caravan ready,brilliant handover nothing was too much trouble Would definitely recommend”

Helpful Report

(Swindon) - Posted 1 year ago

“Our handover for our new caravan was excellent, really ensured we were happy and understood how everything worked, no rushing, had all the time we needed. Thank you.”

Helpful Report

(Swindon) - Posted 1 year ago

“Fantastic sales service, (Simon) no pressure at all. After sales services second to none, even drove down to the campsite to solve a couple of problems out. Both Andy and Dave gave us a complete explanation and ensured we were OK for rest of the holiday.”

Helpful Report

(Reading) - Posted 1 year ago

“Attentive informative service. Answered all questions however simple with knowledge and did not laugh at any of them, whereas I might have done if i'd been them! One or two problems were sorted out with no fuss.”

Helpful Report

(Reading) - Posted 1 year ago

“Lewis pulled out all the stops to get our BC3 ready for us. The shop is amazing, it has loads of stuff. We have been very happy so far with our new caravan and the customer service we have received, would highly recommend this company.”

Helpful Report

(Oxford) - Posted 1 year ago

“Excellent service from all staff concerned with the purchase of a new caravan”

Helpful Report

(Swindon) - Posted 1 year ago

“Not pushy and very helpful”

Helpful Report

(Oxford) - Posted 1 year ago

“From start to finish of our second purchase from Oxford Caravans the setvice from Lewis Skerit and yhe rest of he team was so well organised and a pleasure to deal with - thankyou very much to all the team - niw its time to put the New Van to some use.”

Helpful Report

(Oxford) - Posted 1 year ago

“Excellent friendly service from Alan and Alistair nothing too much trouble. All the other staff I spoke to were friendly and helpful.”

Helpful Report

(Oxford) - Posted 1 year ago

“Yet again first class service from the team at Oxford especially Alistair”

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(Oxford) - Posted 1 year ago

“This is the third Caravan we have bought from Swindon Caravans and I must say they were very helpful. I would certainly use them again.”

Helpful Report

(Swindon) - Posted 1 year ago

“Sale was efficient and we got a good trade-in price for our old unit. However, when we collected our new caravan it had been on the company forecourt for some while. When we got it home we noticed lots of areas where there was green algae, particularly on the roof which was not visible at the showroom. This was not something I expected with a brand new purchase! Furthermore while we were being shown around the van before taking it away I pointed out that the flooring had not been fitted properly and had bubbled and split. This was very obvious but no-one had done anything about it and we now have to bring it back to be rectifyied. Surely this should have been checked when the van arrived from the manufacturer? Really not very happy about this”

Helpful Report

(Swindon) - Posted 1 year ago

Hi Mr & Mrs Beckett, Thank you for taking the time to review and we apologise that your experience has fallen short of our high standards. The floor issue was missed on PDI. As agreed, you will drop the caravan back into us after your holiday and we will rectify the fault and also give the exterior and roof another clean. We will then drop the caravan back to you once complete as a gesture of goodwill. Apologies once again.

Posted 1 year ago

Swindon Caravan & Motorhome Group is rated 4.7 based on 715 reviews