Swindon Caravan & Motorhome Group Reviews

Name: Swindon Caravan & Motorhome Group
Address: Greatfield, Royal Wootton Bassett,, Greatfield, Royal Wootton Bassett,, Swindon
Rating: 4.72

4.7 Rating 719 Reviews

93 %

of reviewers recommend Swindon Caravan & Motorhome Group

Company Reviews

Metrics

Info

4.7

Based on 719 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Swindon Caravan & Motorhome Group:

Award winning dealership selling new and second hand touring caravans & motorhomes. With branches in Swindon, Oxford and Reading. We cater to all your requirements, from caravan & motorhome sales and accessory shops to our workshops and aftersales service.

Visit Website

Phone:

01793772096

Email:

tom@swindoncaravans.com

Location:

Greatfield, Royal Wootton Bassett,,
Greatfield, Royal Wootton Bassett,
Swindon
SN48EQ

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was more than happy with how I was treated as a first time purchase I was pleased with the service & the kind demonstration. I would recommend Swindon Caravan Centre in the future. Kind Regards Mr Derrick Wood”

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(Swindon) - Posted 6 years ago

“5 star service, very very helpful and friendly, couldn’t do enough for us when we looked at our caravan & when we collected it, highly recommended”

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(Swindon) - Posted 6 years ago

“Collected our caravan on 6th November as arranged. Items that we had asked to be put right were all done. Jack went through all the caravan's features for us. We did find that the bathroom radiator wasn't working and the shower was leaking. Both items were put right, but thought they should have been checked at the PDI. Overall though, very happy with sales service and would recommend Swindon for an excellent selection of vans to choose from.”

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(Swindon) - Posted 6 years ago

“Thank you for rectifying the issue so quickly. I accept your service managers opinion and advice and would like to thank Ray for his professional attitude to rectifying the situation. We are so happy with our new caravan but to have a problem after two days was not what we expected. However your complete approach to purchasing and rectifying any problems was excellent and I would have no hesitation in recommending your company. Thanks and regards Steve.”

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(Swindon) - Posted 6 years ago

“Bought another caravan from Oxford just like the other deals great service sale staff very helpful and friendly would recommend to anyone.”

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Posted 6 years ago

“Efficient, professional, friendly service all round.”

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(Swindon) - Posted 6 years ago

“Very friendly, helpful, professional service”

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(Reading) - Posted 6 years ago

“Alistair was very knowledgeable, helpful and patient and not at all pushy. Keep up the good work and I will be back for my next caravan in a few years.”

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(Oxford) - Posted 6 years ago

“from the time I first saw the caravan and agreed a purchase to collecting it today was seamless. Everyone was very polite and kind and very patient showing me how things work and what to do.”

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(Reading) - Posted 6 years ago

“The staff were very friendly, informative and their time appeared to be mine. There is a comprehensive range of caravans both pre-loved and new, with the details of each caravan displayed, for ease of assessing. I must add that the staff in the on-site accessory store were equally as polite and helpful. The purchase process was simple, straightforward and the salesman very helpful; I was kept informed at every stage, which was reassuring.”

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(Swindon) - Posted 6 years ago

“The van looked fantastic the handover by Alan was relaxed and informative but I don’t think I asked the right information ie how to drain systems with winter approaching thx Akan fir fitting us in with the M40 closed on Friday. Disappointed that Bailey don’t supply Ariel leads and the shop didn’t have one so the television couldn’t be used also disappointed that the smoke alarm wasn’t checked and no batteries were in the Akarm but the Carbon monoxide alarm was working and did have batteries. Overall though very happy just minor concerns. Thanks to all at Oxford Caravans kind regards Julie and Phil”

Swindon Caravan & Motorhome Group 4 star review on 1st October 2018

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(Oxford) - Posted 6 years ago

“Excellent customer service”

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(Swindon) - Posted 6 years ago

“We brought a caravan and was still not right for us. We have now changed to another Bailey and lee was great he made it a easy change and stress free move and thank you to dean for helping us with the new bits and bobs on the new van we like the service, thank you so very much .”

Swindon Caravan & Motorhome Group 5 star review on 28th September 2018

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(Swindon) - Posted 6 years ago

“This is the 4th caravan we have purchased from Reading and now Thame the service level and after sales service is always exceptional, The sales person today Alistair could not have been more helpful. We found 3 faults overlooked on the inspection and within 30 minutes the helpful mechanic had them fixed. We will recommend Thame caravans to our fellow caravaners.”

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(Oxford) - Posted 6 years ago

“After Service very limited. Expectation is that you wait 8 to 12 weeks for items to be attended. Have problem with on of the ‘vans breaks, when trying to book it to have it resolved was told they need it for a week. OK I said assume you don't leave it until Friday to look at - looking for reassurance after having spent in access of £20,000 on a caravan. Service manager decides to go on a rant about how I should not tell him how to run the department and it was stupid to suggest they will leave it for a week. When I stated I was looking for reassurance as a customer, he argued what I had said. Did not listen to what I was saying. Simply do not listen to their customers. When I asked to speak to someone more senior was told that there was no one I could talk to! If I wanted to speak to the MD I had to put it in writing and wait for a response (slight smug tone in his voice). Most unpleasant conversation I have had in a long time. What a business and industry! Customer service levels and expectations from 20 years ago. I was informed that I could not expect the same level of customer service as when you purchase a car – they are not the same industry. Customer service is not industry dependent. Take you money and look to spend it somewhere else. Would I buy from them again No! Would I recommend them No! Will be looking to get out the caravan experience and buy a motorhome. For the shake of balance the van has been booked in for 4 weeks time.”

Helpful Report

Posted 6 years ago

Hi, We're sorry that you appear unhappy with your experience at the Swindon Caravans Group. As you have chosen to remain anonymous it is difficult to comment on the review. If you would like to leave your name, the caravan and branch that this relates to then we'd be happy to look into your experience and provide comment.

Posted 6 years ago

“I cannot commend Every single member of staff enough, from Sales through to despatch. Thankyou for making the whole experience truly wonderful. We are so happy with our Unicorn!”

Swindon Caravan & Motorhome Group 5 star review on 23rd September 2018

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(Swindon) - Posted 6 years ago

“Just purchased ex demo Vogue 2018 swift. Delighted from start to finish with sale. Came 200 miles as I liked the reviews I read and the staff were all helpful. I do camp about a 2 hr drive away and my old 2 Berth elddis was a trade in. Had a good first offer on a trade in when I emailed and I had a reply back within 24 hrs. Alistar was a decent professional salesman and i felt i trusted him all the way. Thanks to all the staff at Oxford.”

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(Oxford) - Posted 6 years ago

“This was my first experience of purchasing a caravan and i have to say that Paul was so professional and his opinion was welcomed my fears were quickly diminished he was so helpful and friendly i cannot fault any of the staff they all go that extra mile to help,Dean who explained all i need to know and learn about the van was excellent at his job Thank you to all the team.Janice”

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(Swindon) - Posted 6 years ago

“Great selection of caravans. Left us alone to browse and decide what we wanted. Great handover/briefing when we picked up the new van. Really comprehensive and unhurried and quickly fixed any minor glitches we spotted - made it a great experience . The £500 vouchers were the icing on the cake!”

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(Swindon) - Posted 6 years ago

“Being our first caravan, we weren’t too sure what to expect. After looking at private sales and other dealers, Reading-Swindon Caravans (Reading Branch) came as a pleasant surprise. We saw a caravan we liked and decided straight away that it was the one for us. On the day of collection, the caravan was ready and had received a full service and deep clean. We were shown around the caravan in detail and given very good advice about the systems and how to operate them. Being new to caravans, this was really helpful. The shop on the site is well stocked and competitively prices which is good as by the time we left, we had everything needed to start using it. My Grandson was even given a toy car and caravan which kept him busy. Overall, I would recommend buying a new or used caravan from Reading – Swindon Caravans for peace of mind a great service..”

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(Reading) - Posted 6 years ago

Swindon Caravan & Motorhome Group is rated 4.7 based on 719 reviews