Swindon Caravan & Motorhome Group Reviews

Name: Swindon Caravan & Motorhome Group
Address: Greatfield, Royal Wootton Bassett,, Greatfield, Royal Wootton Bassett,, Swindon
Rating: 4.72

4.7 Rating 719 Reviews

93 %

of reviewers recommend Swindon Caravan & Motorhome Group

Company Reviews

Metrics

Info

4.7

Based on 719 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Swindon Caravan & Motorhome Group:

Award winning dealership selling new and second hand touring caravans & motorhomes. With branches in Swindon, Oxford and Reading. We cater to all your requirements, from caravan & motorhome sales and accessory shops to our workshops and aftersales service.

Visit Website

Phone:

01793772096

Email:

tom@swindoncaravans.com

Location:

Greatfield, Royal Wootton Bassett,,
Greatfield, Royal Wootton Bassett,
Swindon
SN48EQ

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nothing was to much trouble for them. This is our first caravan & they helped us so much they even helped us with our awning sizes as we were unsure of what we needed But when we went into the store they showed us exactly what we cld & couldn't have that was so helpful. When we picked the caravan up they were so helpful and showed us everything we needed to know even down to sending a little video recording so if we do forget anything we can watch this again. They even got us extra Keys for the family.. Excellent service”

Helpful Report

(Oxford) - Posted 4 years ago

“We were happy with our initial visit and the sales attention given on the day of purchase. We were given plenty of time to look around and explore the vans on sale and the sales representative (Paul) was very helpful with his advice on the day of the sale. Thereafter we dealt with other members of the team as Paul was mainly not available. Sadly we made the purchase about a month before lock down and therefore the pick up was delayed (no fault at all of Swindon Caravans.) However since our purchase communication and after sales service as been challenging to say the least. We understand that lock down severely effected business but even since the return and following the collection of our new van we have struggled to get replies to communications. Overall we love the van and understand there will be minor niggles with any new caravan. We simply wish it was easier to sort them out.”

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Posted 4 years ago

“Excellent service and salesman was very informative”

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(Swindon) - Posted 4 years ago

“Couldn't be more informative or helpful, including shop and caravan staff.”

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(Swindon) - Posted 4 years ago

“Not our first caravan purchase from Swindon caravans because service and value for money is always excellent!! We’ve just picked up (as an extended family!) two new vans from them!! Let the adventures begin!”

Swindon Caravan & Motorhome Group 5 star review on 15th July 2020

Helpful Report

(Swindon) - Posted 4 years ago

“Best customer service, polite helpful no in your face salesman but if you wanted help they were there, great starter pack, cant fault them, I would say to anyone wanting a caravan these are the people to see”

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(Oxford) - Posted 4 years ago

“I wish every business could be as helpful and dependable as Swindon Caravans!”

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(Swindon) - Posted 4 years ago

“Purchase process was mixed. The sales team were busy and we didn’t feel there was much if any support at the point of buying. A question of is there was anything else we should consider (being new to caravanIn - which the sales person knew) was answered by pointing to the wall display, rather than any discussion of needs. I think the sales executive was new to the job, and on the day just wanted to get sale done. The dispatch of the vehicle could not have been more different ( thanks jack). All questions answered, great personality, and seem to listen to our needs ( which the sales team didn’t). Because of this dispatch performance yes I would go back to Swindon caravans and hope the sales experience was a one off”

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(Swindon) - Posted 4 years ago

“Very helpful and 1st class service”

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(Reading) - Posted 4 years ago

“Considering the present Covid situation We feel that the way we have been dealt with has been first class and that your sales staff as been as helpful as the situation dictates. Although it is early days and we have not had chance to take the caravan out yet we would like to thank them for their input.”

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(Swindon) - Posted 4 years ago

“Due to Covid the handover was different. The whole experience was excellent with everything explained fully. First class.”

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(Reading) - Posted 4 years ago

“Brilliant service so conscientious about all aspects of buying a new caravan went into great detail to make sure we were aware of how to use the caravan security and they registered with all security companies cris and tracker companies just brilliant”

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(Oxford) - Posted 4 years ago

“We were disappointed when we arrived home with the caravan the inside of it was not cleaned”

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Posted 4 years ago

“excellent service very helpful good advise and some good deals on at present both for caravans and in the shop.”

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(Oxford) - Posted 4 years ago

“Excellent service, knowledgeable, good communications.”

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(Reading) - Posted 4 years ago

“Having video instructions for our caravan means we've always got an easy reference. Using a tripod will make it even better.”

Swindon Caravan & Motorhome Group 4 star review on 24th June 2020

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(Swindon) - Posted 4 years ago

“Excellent service from first viewing to purchase even through these difficult times. Have always been on the end of a phone for questions. A +++++ highly recommend. Thank you to all staff.”

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(Oxford) - Posted 4 years ago

“Excellent service from start to finish With friendly and helpful staff. Really happy with our caravan and the sales process. Would highly recommend Swindon Caravans Group.”

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(Swindon) - Posted 4 years ago

“We would like to thank the team at Reading Caravans for taking excellent care of us from the moment we made our initial contact to the moment we drove away towing our new caravan. Their professionalism and care and attention are to be commended during this difficult period of having to deal with Coronavirus. We look forward to many happy years of caravanning and can only thank the team for all their help and advice.”

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(Reading) - Posted 4 years ago

“Excellent service from Lee Matthews by phone, email and WhatsApp prior to and after purchase of our new caravan.”

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(Swindon) - Posted 4 years ago

Swindon Caravan & Motorhome Group is rated 4.7 based on 719 reviews