Swindon Caravan & Motorhome Group Reviews

Name: Swindon Caravan & Motorhome Group
Address: Greatfield, Royal Wootton Bassett,, Greatfield, Royal Wootton Bassett,, Swindon
Rating: 4.72

4.7 Rating 719 Reviews

93 %

of reviewers recommend Swindon Caravan & Motorhome Group

Company Reviews

Metrics

Info

4.7

Based on 719 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Swindon Caravan & Motorhome Group:

Award winning dealership selling new and second hand touring caravans & motorhomes. With branches in Swindon, Oxford and Reading. We cater to all your requirements, from caravan & motorhome sales and accessory shops to our workshops and aftersales service.

Visit Website

Phone:

01793772096

Email:

tom@swindoncaravans.com

Location:

Greatfield, Royal Wootton Bassett,,
Greatfield, Royal Wootton Bassett,
Swindon
SN48EQ

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From the moment we set foot on your site at Oxford we were aware of your relaxed and unpressured approach to potential customers. Alan Conley advised on appropriate and suitable styles and weights of caravan for both our needs and towing vehicle in a very professional manner. Once we had decided on a van we would like, Alan went through the detail with us and when we explained that we could not take deliver for a month or so simply took a small deposit saying "just let us know when you'd like it!" Despite the fact we could not take deliver for another 4 weeks there was no hassle. We collected our van and were treated to Alan's most relaxed and informative hand over. We really appreciated the continuity you provided throughout the whole process and believe we have received a service that is second to none, for that we thank you. We would not hesitate to recommend you to anyone looking to purchase a caravan or associated goods and equipment your whole ethos is commendable. Many many thanks Sue & Roger Humphries”

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(Oxford) - Posted 6 years ago

“Friendly and happy to help with any query”

Swindon Caravan & Motorhome Group 5 star review on 15th September 2018

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(Swindon) - Posted 6 years ago

“Made to feel very welcome and everything about our new van was explained in a professional but friendly way.”

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(Reading) - Posted 6 years ago

“We had all the help to enable us to make sure we bought the right van for us and our hand over was first class the shop staff we're also very helpful in buying our porch a pump up model all your staff we're first class”

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(Oxford) - Posted 6 years ago

“Guided us through buying our first caravan and helped us to select a caravan suitable for towing by our car. Provided an excellent service when we collected the van going through everything to show us how it worked. Helpful with doing any ‘hard sell’”

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(Oxford) - Posted 6 years ago

“Everyone we dealt with were a pleasure to meet, and were very professional and polite.”

Swindon Caravan & Motorhome Group 5 star review on 27th August 2018

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(Swindon) - Posted 6 years ago

“As complete newbies we visited the showroom initially 'just to have a look around' as we were thinking of buying a caravan next year. We met Lee who took us through to see all the vans, he explained the different layouts and directed us to the ones we thought we would be interested in. He said just take your time and look at all of them, no sales pressure, just genuine help. We asked all the typical newbie questions and he couldn't of been more helpful. As we live quite close we visited on several weekends asking yet more questions and we were always greeted with help and enthusiasm. I was constantly on their website looking at all the different vans and one Saturday I saw a van that I particularly liked. A 2007 Abbey GTS 420. We loved it so much we decided it was the one for us and Paul was so helpful, explaining all the things we would need to use it for the first time, which we got as a 'started pack'. He helped us choose an awning and even told us who to contact to do a caravan driving course as we had not towed before. As neither of our current cars were capable of towing the weight he even gave us suggestions of which cars to look at, telling us to ring them to check it would be suitable before purchasing one. As this took us a couple of weeks they even delivered the caravan for us. The handover we did with Mick was amazing, he went into so much detail for us. We have discovered a couple of faults which they immediately rectified and nothing seems too much trouble. They are an invaluable source of information. There is a lot to learn and they are all excellent, their knowledge is first class. We could not recommend them highly enough. They have all contributed to making the buying experience excellent in every way. Thank you to you all, Sales, shop and after sales departments.”

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Posted 6 years ago

“The sales person - Lee - couldn't have been more helpful. Due to unforseen circumstances we had to change our collection day twice, but it was no trouble. We collected our new caravan today after being shown a very thorough explanation of how everything needs to work. Excellent service - we could not speak too highly of everyone we dealt with.”

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(Swindon) - Posted 6 years ago

“Bought our second caravan from Swindon caravans in March 2018 and would never buy from them again, after sales is appauling they don't want to know you once you have handed over the cash. We have our caravan stored 55miles away from them and in order to get a problem resolved you have to tow it to them, they are not willing to get a sub contractor to have a look and reimburse us if we pay. The subcontractor. We spent £20,000 on a caravan and since buying we have had trouble with our toilet, heating, water system and battery. Very disappointed and an appauling service. Do not go near them.”

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Posted 6 years ago

Thank you for your feedback Mrs Bamsey. Your review was disappointing to read particularly as we believed we had resolved all of the issues on your last visit. The used caravan was supplied with a 12 month warranty, the benefit of which is that you are able to manage this yourself or find someone local who deals with the warranty company. Unfortunately we do not have mobile engineers and any work that needs to be done has to come back to our workshop. If you have any queries then please contact our Aftersales manager John (john@swindoncaravans.com) who will be happy to assist and answer any questions that you have.

Posted 6 years ago

“purchased New caravan only to find that PDI not done correctly. Solar panels issues door lock faulty ATC not fitted. This is my 4th Caravan purchased from this company and it makes you Question about customer services. Not happy with the Service given to me.”

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(Swindon) - Posted 6 years ago

“My parents wanted to buy us a caravan and they took us to Swindon caravan shop. We didn't want my parents to spent too much on a caravan especially it was going to be our first caravan to try so they bought a decent 4 berth caravan from your shop. we were very excited as a family. we booked a caravan holiday, joined the caravan club, bought an awning then about a week later we had a phone call from your team member saying that the caravan we purchased is not useable, its in very bad condition and the member said to us he can not sell this caravan to us. we were devastated. we knew there wasn't a caravan with the same price in your caravan place. we really didn't want to my parents to spent more than they already spent. We came to the caravan place to sort the problem out but we have been offered a refund or spend much more for a caravan. we were disappointed that the caravan had never been checked before you put it on sale? My parents ended up spending much more than their original budget and we didn't feel that we have been offered a good deal on the second caravan.”

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(Swindon) - Posted 6 years ago

Hi, Thank you for your comments. Whilst we appreciate the frustration surrounding the original caravan that your parents wanted to buy, surely it was the right thing to do! As a company we will not sell and despatch a caravan if it does not meet the standards that we set and are required from an established dealership. Each caravan undergoes a damp test and visual inspection when we take ownership however this doesn't always highlight more serious issues with the construction of the caravan. These issues are picked up by the engineers when they PDI the caravan and in your case this is what happened. Your comments are slightly confusing and do seem a little at odds to the view of your parents when considering the email we received from them after the purchase of the caravan: "We would like to thank and praise Paul Hopkins for helping us to resolve a problem we experienced when buying a used caravan from you recently. We appreciated the issues were outside of your control, however, Paul dealt with our concerns in a helpful and professional way. He is a credit to your company. Please can you pass on our thanks to Paul's manager" Paul found another caravan to suit their needs and discounted the caravan to a level which we felt reasonable considering the issues that had been experienced. It is our view that we provided great customer service and acted in the morally correct manner throughout.

Posted 6 years ago

“friendly staff-great range of new and used caravans.when we picked up our new caravan it was all setup with temp gas,water and electricity to show us how everything worked-never had that before,made the handover very enjoyable”

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(Oxford) - Posted 6 years ago

“There was a friendly service all round from the sale to the collection”

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(Reading) - Posted 6 years ago

“Great deals with an enormous caravan stock. Very helpful and friendly staff, especially Tina and Jack. Wouldn't go anywhere else for a caravan having found them.”

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Posted 6 years ago

“excellent hand over ,very thorough ,nearly 2 hours ,would recommend them for anyone buying a caravan.new or used,”

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(Reading) - Posted 6 years ago

“Just picked up our new van. We are new to Caravaning and Alistair went through everything thoroughly to make sure that we were happy before driving away. Top team at Oxford Caravans and I thoroughly recommend them.”

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(Oxford) - Posted 6 years ago

“very helpful, knowledgeable staff in Oxford where we purchased our first caravan this august. Although we had picked out the caravan we wanted to view there were many more options available, a great choice. All the little 'snags' were sorted (it had one owner previously) and it looked immaculate when we picked it up. Everything, from paperwork to the extras were all ready and waiting for us and we were given a very thorough walk through of how all features worked. We would definitely recommend.”

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(Oxford) - Posted 6 years ago

“Lewis Sirett was helpful and knowledgable and made our purchase a good experience”

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(Oxford) - Posted 6 years ago

“A very good selection of caravans. Friendly sales staff. Good handover.”

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(Swindon) - Posted 6 years ago

“The whole buying process was good, the change over was very detailed (especially as this was my first caravan) Was given lots of information & all my questions were answered.”

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(Swindon) - Posted 6 years ago

Swindon Caravan & Motorhome Group is rated 4.7 based on 719 reviews