Swindon Caravan & Motorhome Group Reviews

Name: Swindon Caravan & Motorhome Group
Address: Greatfield, Royal Wootton Bassett,, Greatfield, Royal Wootton Bassett,, Swindon
Rating: 4.72

4.7 Rating 723 Reviews

93 %

of reviewers recommend Swindon Caravan & Motorhome Group

Company Reviews

Metrics

Info

4.7

Based on 723 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Swindon Caravan & Motorhome Group:

Award winning dealership selling new and second hand touring caravans & motorhomes. With branches in Swindon, Oxford and Reading. We cater to all your requirements, from caravan & motorhome sales and accessory shops to our workshops and aftersales service.

Visit Website

Phone:

01793772096

Email:

tom@swindoncaravans.com

Location:

Greatfield, Royal Wootton Bassett,,
Greatfield, Royal Wootton Bassett,
Swindon
SN48EQ

Swindon Caravan & Motorhome Group 5 star review on 13th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“excellent customer service and advice”

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Posted 7 years ago

“Very welcoming anf friendly staff. Both on Sales and after sales”

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Posted 7 years ago

“Good Price for the Caravan, kept me informed of delivery and was delivered on time.”

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Posted 7 years ago

“Excellent customer service throughout the buying process and after-sales follow up. High quality workmanship on minor fault rectification. Could not have wished for a more supportive and helpful team.”

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Posted 7 years ago

“I have dealt with Andy for about 30 years. Because he is good I have followed him around dealerships and that kind of relationship with someone you buy things from I find to be invaluable and makes buying a caravan so much more of an enjoyable business.”

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Posted 7 years ago

“We live in Australia and Australian caravans are old fashioned and very heavy, so we decided to buy British. We decided on a Lunar and Swindon Caravans had a new Quasar 462 at the best price we could find. Steve and his colleagues were really helpful and the caravan purchase and delivery to the shippers went well. They also supplied a load of accessories and an awning to be shipped with the caravan and arranged for the VAT refund. We now have the caravan and are delighted with it. Well done Swindon Caravans. Excellent service.”

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Posted 7 years ago

“Simon was first class and we thank him for being so understanding patience’s and supportive after having our previous caravan stolen and supplying us with a new caravan”

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Posted 7 years ago

“We found Simon Clarke your Sales representative at Reading Caravans was very helpful, polite and respectful, nothing was too much trouble and he aimed to please, and obtain our requested extra items. We did have two issues which was Lunar's fault, despite Simon's various attempts to obtain the items in question for us, namely the wrap around which took several months, and no bathroom accessories came with the van, ie toilet roll holder, towel holders, etc which we have since had to purchase.”

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Posted 7 years ago

“Pdi on the van was poor, wouldn’t say it was ready sticky tape left on front windows and roof light, outside of the van had several minor marks which only got cleaned after I picked them up, other issues but I will say they were due to the heat. The sales process was good and easy although the sales manager at the time was shouting at our sales man! Service and shop team 100% Jim and Dave are a real asset. The only reason I gave 2 was due to the sales manager and pdi.”

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Posted 7 years ago

Hi Mr & Mrs Boulton, Thank you for your feedback and please accept our apologies that our level of service fell short of what is expected on this occasion. For your information our sales manager in Reading is no longer with us, this isn't the first time we have received poor feedback. His replacement will be starting in the new year and joins from a reputable dealership not far away, bringing with him a wealth of experience and knowledge which we're sure will improve the customer experience at Reading Caravans.

Posted 7 years ago

“Easy and straightforward process in choosing and purchasing our caravan. Salesman excellent and kept us informed all the way”

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Posted 7 years ago

“Very knowledgable about Caravans for a newby and explained things patiently”

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Posted 7 years ago

“Good service, friendly staff and reasonable part exchange deals.”

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Posted 7 years ago

“Slow to return phone enquiries, after sales poor”

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Posted 7 years ago

“Sales rep was very attentive and patient with all our questions.”

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Posted 7 years ago

“Alan at Oxford Caravans was extremely professional from start to finish. There was no hard sell just good honest advice. I would recommend them highly.”

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Posted 7 years ago

“Called this morning to see if they could check out a potential electrical issue in our new Swift granted not purchased through them but they weren’t interested in helping at all we live local just hadn’t purchased as we bought on impulse whilst tenting in the Summer elsewhere wouldn’t set foot over their door to buy a spoon never mind another Caravan when we are ready to upgrade I’ve worked for another company like this in the past and they went bust due to lack of support for a product they sold after sales and workshop being the same so enjoy being the biggest doesn’t mean you are at all the best and certainly won’t live forever when you don’t help genuine customers and potential customers will be steering clear of Oxford and Reading branches too very short sighted and people talk word gets round”

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Posted 7 years ago

Hi Lindsay, We're sorry that you feel this way. Unfortunately due to capacity limitations in our workshops and the need to concentrate on customers who purchase caravans from us, we are not able to do any servicing & warranty work on your caravan if it has not been purchased from us. This policy has now been in place for a few years and is clearly stated on our website. Should capacity increase then we would look to review this policy. I think you will find that the majority of dealers operate in exactly the same way. Your supplying dealer should have made you aware of this when you purchased the caravan.

Posted 7 years ago

“Purchased the caravan in November last year 2017 all went well sales staff very helpful, Collection all good very helpful explained everything. Service department is where it all goes wrong, On the first outing the water heater and fan heater wouldn't work managed to get it booked into the service department in April parts repaired and everything worked well. Took the caravan back for its first service all good so i thought. Went away the following week end and the water heater wouldn't work again, phoned the service department twice on the Saturday and they said someone would get back to me,Nobody ever did. Emailed them 2 days ago and guess what NO REPLY. Would not use Swindon caravans again for service. But the sales department are good and couldn't fault them.”

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Posted 7 years ago

Hi Mr Clarke, I'm sorry that nobody has got back to you. Could you please advise the make, model and year of your caravan and John (who heads up the aftersales team) will give you a call. Unfortunately this forum won't be checked until Monday now so could you email John directly john@swindoncaravans.com Many thanks.

Posted 7 years ago

“As 1st time caravan buyers we were pleased that we were guided through the various formats and makes / models rather than sold to. The way that the vans are laid out with all of the same variants in a row was really useful in confirming that the Challenger was the right van for us. The handover was detailed and thoroughly performed. I would highly recommend Swindon Caravans, especially the Swindon branch.”

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Posted 7 years ago

“The salesman, Lewis, and shop salesman, Aaron, were friendly, knowledgible, and efficient at all times and stages from initial enquiries, to purchase and collection. The advice they offered was exemplary and at no time did they just suggest the most expensive but the best option for us. Everything we ordered had been put on the caravan prior to collection and the caravan had been cleaned. The caravan and accessories were competatively priced and discounts offered.”

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Posted 7 years ago

“Very good company which supply a excellent service. I travelled 3 - 4 hrs because of my location and they completed the deal to suit me from point off and time of availability through to dispatch, and allowed me time in the shop to purchase awning, towing cover and other spares. Aftersales was also first class and supplied a spare set of keys FOC. Cannot praise Swindon Caravans highly enough from the very first phone call right through to the aftersales team, they gave us total confidence with the open transparent policy, polite and honest opinions with all there professional experience. Malcolm & Marilyn Boswell”

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Posted 7 years ago

Swindon Caravan & Motorhome Group is rated 4.7 based on 723 reviews