Swindon Caravan & Motorhome Group Reviews

Name: Swindon Caravan & Motorhome Group
Address: Greatfield, Royal Wootton Bassett,, Greatfield, Royal Wootton Bassett,, Swindon
Rating: 4.72

4.7 Rating 719 Reviews

93 %

of reviewers recommend Swindon Caravan & Motorhome Group

Company Reviews

Metrics

Info

4.7

Based on 719 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Swindon Caravan & Motorhome Group:

Award winning dealership selling new and second hand touring caravans & motorhomes. With branches in Swindon, Oxford and Reading. We cater to all your requirements, from caravan & motorhome sales and accessory shops to our workshops and aftersales service.

Visit Website

Phone:

01793772096

Email:

tom@swindoncaravans.com

Location:

Greatfield, Royal Wootton Bassett,,
Greatfield, Royal Wootton Bassett,
Swindon
SN48EQ

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very good service from the team at Reading as specially under the present problems. couldn't have had so much help from them”

Helpful Report

(Reading) - Posted 4 years ago

“All staff we met this morning were well informed, friendly and helpful. The process of collecting our new caravan went smoothly and the alterations to our car towbar and electrical connections were carried out very efficiently. All in all a very positive experience which makes us very glad that we have committed to a three year service plan.”

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(Swindon) - Posted 4 years ago

“Always very organised and efficient. Everyone we have dealt with over the last few years have always very helpful.”

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(Swindon) - Posted 4 years ago

“The purchase of our first caravan could not have been handled better. From order through to handover, Alan and then Lewis looked after us excellently. There was no hard sell, indeed we were advised against options that were unnecessary, and were given plenty of time to consider our dream home on wheels. Both Lewis, and Cathy in the shop, looked after us on handover day and the knowledge and attention to detail shown by Lewis eased any first towing nerves.”

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(Oxford) - Posted 4 years ago

“Very good instruction and showaround on dispatch. Allowed us to come back next day because the wind was too gusty for a novice. AL-KO wheel lock was found to be the wrong one when we got to our destination. This was blamed on Bailey, but it should have been checked. A minor internal repair (gluing a piece of trim down) noted on dispatch was not performed.”

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Posted 4 years ago

“all the staff are friendly and very helpful, we had to wait to pick are caravan up because of covid 19 but were kept informed to what was happening, very pleased with them will use again”

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(Swindon) - Posted 4 years ago

“Well organised, friendly & helpful staff. Despite the Coronavirus lockdown delaying our collection for nearly 3 Months & with the introduction of new ways of working, the sales & dispatch teams remain very professional making our purchase a pleasant experience. Special thanks to Tina & Lee in sales the cleaning staff who prepared our van & then on collection day the guy’s in the workshop who swapped our mover over! Our appreciation to Jack for his fantastic handover, who’s knowledge & pride in his job made sure we understood everything on the new van then when we coupled up he made sure all was operating correctly for our safe journey back home. Thanks Jack you’re a star🌟 Definitely recommend anyone to Swindon Caravans.”

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(Swindon) - Posted 4 years ago

“We have been looking for a caravan for the past 6 months visiting many dealers before we found Oxford caravans. The sales experience here was totally different to many other dealers with no pushy sales people and lots of knowledge. From the day we put the deposit down until the time we collected the caravan, Lewis was only interested in making sure we were happy and as newbie caravan owners I feel he went out of his way to make sure we where happy with the caravan and all the accessories and made sure we knew how to use them. Oxford Caravans are highly recommended in my opinion”

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(Oxford) - Posted 4 years ago

“Excellent service, very helpful and great handover on collection.”

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(Reading) - Posted 4 years ago

“Lee in the sales department was very helpful and polite, he made us feel welcome. Jack did the handover and went through everything with us. when we hitched the caravan on and checked the lights we had a problem which Ray quickly sorted. the only thing I would say is that the radio wasn't working and the technician was trying to sort it when we arrived to collect, and as we had a nine o'clock collection slot I would have thought that everything would have been checked the day before.”

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(Swindon) - Posted 4 years ago

“............”

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(Reading) - Posted 4 years ago

“Very easy to do business with. They are very well organised and efficient and know what they are doing. A good experience all round.”

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(Oxford) - Posted 4 years ago

“We received a great deal of attention, tuition and information when collecting our caravan yesterday. Very friendly helpful service. The caravan was presents looking smart and clean with everything functioning properly. Only one niggle, when we go home we discovered there was no tool to lower the legs of the caravan. Had we known we would have bought one. We feel one should be provided with every van.”

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(Swindon) - Posted 4 years ago

“My 4 th caravan from them and that says it all. Top service well chuffed”

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(Swindon) - Posted 4 years ago

“Our second new van bought from the Oxford dealership. Knew the van we wanted and got a straightforward, knowledgable, no 'hard sell' service.”

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(Oxford) - Posted 4 years ago

“Excellent service by staff in sales and workshop. A couple of little glitches when Picking up van but sorted out straight away I can honestly recommend the guys at reading caravans.”

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(Reading) - Posted 4 years ago

“The operation of the caravan was explained very clearly”

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(Swindon) - Posted 4 years ago

“Fab service from Jayden, Simon and team”

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(Reading) - Posted 4 years ago

“From the way that Paul from sales walked us through our various options right through to the hand over by Dean the service and knowledge was second to none. Having returned to caravanning after a break of almost 12 years the guys and girls at Swindon made us feel at ease. Top makes to dean though for having the patience to walk and talk us though all the new systems on a modern van. Thank you..... Russ and Mary”

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(Swindon) - Posted 4 years ago

“Very relaxed and knowledgable sales team whose total approach made buying our new caravan a pleasure. The handover From Ian was extremely thorough, answering all of our “novice” questions and giving sound advice. Andy in after sales has been superb responding to any issues or questions promptly, with a friendly and cheerful manner. Will certainly continue to give Reading Caravans our business due to the overall helpful an courteous approach of the whole team.”

Helpful Report

(Reading) - Posted 4 years ago

Swindon Caravan & Motorhome Group is rated 4.7 based on 719 reviews