Swindon Caravan & Motorhome Group Reviews

Name: Swindon Caravan & Motorhome Group
Address: Greatfield, Royal Wootton Bassett,, Greatfield, Royal Wootton Bassett,, Swindon
Rating: 4.72

4.7 Rating 719 Reviews

93 %

of reviewers recommend Swindon Caravan & Motorhome Group

Company Reviews

Metrics

Info

4.7

Based on 719 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Swindon Caravan & Motorhome Group:

Award winning dealership selling new and second hand touring caravans & motorhomes. With branches in Swindon, Oxford and Reading. We cater to all your requirements, from caravan & motorhome sales and accessory shops to our workshops and aftersales service.

Visit Website

Phone:

01793772096

Email:

tom@swindoncaravans.com

Location:

Greatfield, Royal Wootton Bassett,,
Greatfield, Royal Wootton Bassett,
Swindon
SN48EQ

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Another annual service carried out without fuss, on time and no nasty surprises. Ros always a pleasure to deal with.”

Helpful Report

(Reading) - Posted 11 months ago

Thank you so much for your outstanding 5-star rating and review of the Swindon Caravan & Motorhome Group! We truly appreciate your feedback and are thrilled to hear that you had another hassle-free and timely annual service with no unpleasant surprises. Your kind words reflect our commitment to providing exceptional customer service, and we are delighted to have Ros as part of our team. We will make sure to pass on your appreciation. We are grateful for the opportunity to serve you and look forward to welcoming you back in the future.

Posted 10 months ago

“Great service from all the team”

Helpful Report

(Reading) - Posted 11 months ago

Thank you so much for your fantastic 5-star rating of Swindon Caravan & Motorhome Group! We greatly appreciate your feedback and we're thrilled that you had such a positive experience with us. Once again, thank you for choosing us. We look forward to serving you again in the future.

Posted 10 months ago

“Excellent service definitely use them again”

Helpful Report

(Swindon) - Posted 11 months ago

Thank you so much for taking the time to leave a 5-star rating for Swindon Caravans Group! We truly appreciate your feedback and are thrilled to hear that you had an excellent experience with our services. We look forward to serving you again in the future. Thank you once again for choosing Swindon Caravan & Motorhome Group!

Posted 10 months ago

“The after service was pretty shocking. Having bought a brand new caravan there was a very small part missing. I was happy to fit the part myself and them post it out to me. When going in and a few phone calls back in October it is now January and no part. Also bit disappointing the person you buy the t off ignores your calls when you want help.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your comments although we feel this rating to be very harsh considering the issue at hand and our response to date. The one popper that is missing (on the wall to hold the bunk bed net) was ordered and sent to you by post before Christmas. Unfortunately it seems it never arrived. Our Aftersales team have reordered and expect to receive delivery next week (of which you are aware). As soon as received we will send the popper out to you.

Posted 1 year ago

“We have enjoyed a great service from Jaydon at Reading. Thank you.”

Helpful Report

(Reading) - Posted 1 year ago

Thank you so much for your amazing 5-star rating of Swindon Caravan & Motorhome Group! We truly appreciate your feedback and are thrilled that you had such a positive experience with us. We are also delighted to hear that you have enjoyed a great service from Jaydon. We will make sure to pass on your kind words to him. Once again, thank you for your support and for choosing Swindon Caravan & Motorhome Group. We look forward to serving you again in the future!

Posted 10 months ago

“Very pleased with choice of caravan also thankyou to very friendly staff, especially Lee on sales,who answered any questions we had and Naomi for handover”

Helpful Report

(Swindon) - Posted 1 year ago

We are delighted to hear that you were satisfied with your choice of caravan and that the staff, namely Lee in sales and Naomi for handover, were so helpful. We look forward to meeting your future needs.

Posted 1 year ago

“From the first sales contact to hand-over was a good experience without pressure. Once the decision to buy was made everything went seamlessly. The hand-over team was very thorough and carefully explained all aspects of my new caravan.”

Helpful Report

(Swindon) - Posted 1 year ago

Thank you so much for your kind words and your 5-star rating of Swindon Caravans Group! We appreciate your feedback and look forward to servicing your future requirements.

Posted 1 year ago

“Everyone we spoke to from start to finish has been very helpful.”

Helpful Report

(Oxford) - Posted 1 year ago

Thank you for the generous 5 star rating of Swindon Caravans Group. We are delighted to hear that everyone you spoke to was helpful, and we really appreciate your feedback. It is fantastic to hear that you enjoyed your experience with us.

Posted 1 year ago

“Once again we have succumbed to the excellent service and wide range of selection offered by Alistair and the staff. No nonsense friendly service at all times”

Helpful Report

(Oxford) - Posted 1 year ago

Thank you for your review of Oxford Caravans. We are delighted that you continue to enjoy our range of caravans and standard of service. We look forward to helping you again soon!

Posted 1 year ago

“Andy from After sales has proved to be a magician, enabling us to get our caravan repaired under warranty, despite the fact that we didn't buy from them. Thank you and your colleagues in the accessories shop who also proved to be very helpful. Well done all.”

Swindon Caravan & Motorhome Group 5 star review on 1st September 2023

Helpful Report

(Reading) - Posted 1 year ago

Thank you for your review. we're delighted that you had a positive experience with both the Aftersales and Accessories teams. We hope to see you again soon.

Posted 1 year ago

“An absolute pleasure to deal with. From the first phone call there was a genuine interest in my enquiry and a willingness to help however possible. A refreshing change from other companies I enquired with. It was the reason that leant me to travel 2hrs rather than deal with my local dealer 10 minutes away. After agreeing the deal Lee, Steve and Ray bent over backwards to get my new caravan ready in a very short period of time so we could take it on our trip to France the following day. Superb customer service. A job very well done! Many thanks”

Helpful Report

(Swindon) - Posted 1 year ago

Thank you so much for your kind rating! It was an absolute pleasure and we are delighted to hear that we were able to make your caravan journey to France possible. Thank you for the positive feedback, and it is again our utmost pleasure that you travelled 2 hours to do business with us.

Posted 1 year ago

“Can’t fault them handover perfect Sales team very good not pushy.”

Helpful Report

(Swindon) - Posted 1 year ago

Thank you for your kind words! We are pleased to hear that you had a positive experience, we appreciate your feedback and are glad that you were satisfied with the handover process.

Posted 1 year ago

“I visited all three branches of the Group, allowing me to compare a large range of models. At each location, I was greeted and helped by friendly, highly knowledgeable staff, who went to great lengths to help me choose a suitable caravan, explaining and demonstrating the various features. Upon finally deciding on a caravan at the Oxford branch, the whole process proceeded very smoothly. I was particularly impressed by the amount of help I received when collecting the caravan, which included a full demonstration of its operation. There were a few very minor issues, but these were resolved with incredible efficiency by Lewis Sirett, the Sales Executive, for whom nothing was too much trouble in his quest to provide outstanding customer service and satisfaction.”

Swindon Caravan & Motorhome Group 5 star review on 11th August 2023

Helpful Report

(Oxford) - Posted 1 year ago

Thank you so much for your review! We're delighted that our staff were able to provide an excellent customer experience for you and the whole process went smoothly. We appreciate your custom and hope to see you again.

Posted 1 year ago

“I am sure we did not meet the whole team fully and properly, but Simon, Michaela, Andy, Jim and Lyndsay were all very helpful when we were making the decision about replacing our Bailey 745 Motorhome and purchasing the new Bailey Unicorn Madrid. Thanks especially to Simon for his patience in answering our interminable questions and Lyndsay's knowlege the products in the shop.”

Swindon Caravan & Motorhome Group 5 star review on 10th August 2023

Helpful Report

(Reading) - Posted 1 year ago

Thank you for your fantastic review! We are very happy to hear that you had such a positive experience at our Reading branch. We really appreciate your kind comments about our team members, and we are delighted that they were able to assist you in purchasing the Bailey Unicorn Madrid. We thank you especially for your recognition of Simon and Lyndsay for their knowledge and patience. We value your feedback and hope to see you again soon.

Posted 1 year ago

“I was told the caravan would be serviced and checked but had issues with broken oven when being given a demonstration on using the items . I found the caravan was not clean lots stains also a dirty shower.. your paying good money but you’re not getting a great service .”

Helpful Report

Posted 1 year ago

“Part exchanged our Lunar caravan for a new Bailey. We were treated professionally and very well from start to finish. Also, SCG did everything that they promised, we would have no hesitation in recommending them to others.”

Helpful Report

(Swindon) - Posted 1 year ago

Thank you, Martin, for your kind 5-star rating of Swindon Caravans Group! We are pleased to hear that you had a great experience with us when you part exchanged your Lunar caravan for a new Bailey. It is wonderful to hear that you were treated professionally and that SCG fulfilled everything that was promised to you. We really appreciate your recommendation.

Posted 1 year ago

“All the team members were very helpful and gave good advise.”

Helpful Report

(Oxford) - Posted 1 year ago

Thank you so much for your review! We are delighted to hear that you enjoyed your customer experience with us. We hope to see you again.

Posted 1 year ago

“Friendly, Helpful easy-going staff who go that extra mile to ensure you have everything you need, I cant rate them highly enough.”

Helpful Report

(Reading) - Posted 1 year ago

Thank you so much for your 5-star rating. We're glad to hear that you had such a positive experience with our friendly, helpful, and easy-going staff and felt that they went the extra mile to ensure you have everything you need. We appreciate your kind words and hope to see you soon!

Posted 1 year ago

“Excellent service,Alistair reserved the caravan so we could have a second look.He ran us through all the caravan controls,answered any questions,he also e mailed us after with a video explaining heating controls etc and showed us how the motormover worked and helped us connect up the van”

Helpful Report

(Oxford) - Posted 1 year ago

Thank you for your kind review and we're delighted to hear that you were happy with the service you received. We appreciate your trust in our services and hope to see you again soon.

Posted 1 year ago

“Feel confident and secure with our new purchase with the support and detailed explanations given for using the caravan especially being 1st time caravan owners.”

Helpful Report

(Swindon) - Posted 1 year ago

Thank you for your 5-star rating and for choosing Swindon Caravans Group to purchase your caravan. We are glad to hear that our support and handover has given you confidence with your purchase. Our Aftersales team are on hand should you require anything in the meantime.

Posted 1 year ago

Swindon Caravan & Motorhome Group is rated 4.7 based on 719 reviews