Swindon Caravan & Motorhome Group Reviews

Name: Swindon Caravan & Motorhome Group
Address: Greatfield, Royal Wootton Bassett,, Greatfield, Royal Wootton Bassett,, Swindon
Rating: 4.72

4.7 Rating 723 Reviews

93 %

of reviewers recommend Swindon Caravan & Motorhome Group

Company Reviews

Metrics

Info

4.7

Based on 723 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Swindon Caravan & Motorhome Group:

Award winning dealership selling new and second hand touring caravans & motorhomes. With branches in Swindon, Oxford and Reading. We cater to all your requirements, from caravan & motorhome sales and accessory shops to our workshops and aftersales service.

Visit Website

Phone:

01793772096

Email:

tom@swindoncaravans.com

Location:

Greatfield, Royal Wootton Bassett,,
Greatfield, Royal Wootton Bassett,
Swindon
SN48EQ

Swindon Caravan & Motorhome Group 5 star review on 13th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So we've just bought our first Tourer and really new very little about caravans. We met Andy Parker, one of the Sales Agents,at the Swindon site and instantly liked his relaxed but informative style. We agreed a good price for the van we chose and then benefited from the £500 of accessories deal. Andy helped us choose the right solar panels, motor mover and awning combination. Have to say, Andy wasn't about pushing us to buy the most expensive items available , preferring to give an honest opinion about what was right for us. As a result, we ended up buying everything we wanted from Andy. The pre -collection work was first class, the handover process on the day was very good. All in all , I'd certainly recommend Andy to friends and family.”

Helpful Report

(Reading) - Posted 5 years ago

“This was our first ever Caravan purchase, and I don't think we could have been luckier being close to the Swindon Caravans group. There's a massive amount on display at the Swindon site which made choosing a layout easy. Well, easier. With a large selection from three major brands across their ranges, comparing them all was easy as you could physically see them rather than interpret snazzy brochure images. What wasn't at the Swindon site was available at one of the other sites so we ended up visiting Oxford as well. A bit smaller than Swindon but still plenty to see. Nothing was too much trouble during pre-sales and after sales support has been just as good (no need to contact the workshop yet mind). Everything is just easy and hassle free - exactly what's required for newcomers and presumably existing caravan owners alike. Perfect - thank you very much!”

Swindon Caravan & Motorhome Group 5 star review on 7th May 2019

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(Swindon) - Posted 5 years ago

“We have previously bought 3 caravans from Swindon Caravans Group and have always found them second to none. We bought a brand new caravan from them in April 2017 which, sadly, was stolen in December 2018. Lewis from Oxford Caravans was extremely helpful all the way through (he sold us our previous one). We picked up our brand new Lunar Delta Ti with levelling system today. Handover from Lewis was excellent. Looking forward to going away in it in June. Shame a trip to the USA stopping us going away in it sooner.......”

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(Oxford) - Posted 5 years ago

“Fabulous deal, great service, proper made up.”

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(Oxford) - Posted 5 years ago

“Thorough and easy purchase and collection. Lewis explained everything well will great patience us being first time buyers recommend”

Swindon Caravan & Motorhome Group 5 star review on 27th April 2019

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(Oxford) - Posted 5 years ago

“A friendly and professional team.”

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(Reading) - Posted 5 years ago

“Bought our new caravan from Oxford Caravans, part of the Swindon Group. Had great service from Lewis and the special Ridgeway van we bought is fantastic. Can not recommend enough.”

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(Oxford) - Posted 5 years ago

“This is third new caravan I have bought from your group .The service and after care that you give is to us as important as the price”

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(Reading) - Posted 5 years ago

“Most of the staff are very helpful and willing to help in a natural way not sales talk or pressured”

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(Swindon) - Posted 5 years ago

“Great customer service, kept in contact from first viewing caravan to delivery. Went through caravan on delivery to show where everything was and how it all worked.”

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(Reading) - Posted 5 years ago

“Excellent service received purchasing our new caravan. Simon was very helpful & knowledgeable and nothing was too much trouble. Would definitely recommend. Thank you!”

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(Reading) - Posted 5 years ago

“We were allowed to wander around all of the caravans without any pressure from the sales team. However, once we decided on which van we wanted we found Lewis who was very professional and polite and answered all of our questions. We found the whole process of buying and picking up the caravan seamless. Contact between Lewis and ourselves between buying and picking up was excellent and he again answered all of our questions very promptly. There were a couple of problems with the caravan that we noticed on pickup, but again Lewis and the caravan technicians sorted these out very efficiently and to our satisfaction. The staff that we encountered, including Lewis, the technicians and the ladies in the shop and office were always professional and approachable and are a credit to Swindon Caravans Group. I will certainly be using Oxford Caravans for all my caravan needs and will not hesitate in recommending them to other people.”

Helpful Report

(Oxford) - Posted 5 years ago

“Hand over was not positive The guy who showed us around the caravan was great but it all went downhill after that. Waited ages to see a person from the sales team, items missing from van, motor movers not fitted correctly and fitter had a bad attitude and rude. Still waiting for Lee to answer 2 emails.”

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(Swindon) - Posted 5 years ago

“The service we received from Lewis in sales was excellent.”

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(Oxford) - Posted 5 years ago

“We have just taken possession of our new caravan from Oxford Caravans and it was a great experience. Went through everything in the new van not rushed at all. A real attention to customer service even fitted our number plate for us. Thanks Alistair for making it a great experience. Now off for Easter in our new van , family very excited.”

Swindon Caravan & Motorhome Group 5 star review on 11th April 2019

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(Oxford) - Posted 5 years ago

“Excellent service”

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(Oxford) - Posted 5 years ago

“Our caravan and starter pack were ready when we arrived. The hand over was thorough and staff helpful. We were very pleased with our caravan.”

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(Swindon) - Posted 5 years ago

“Our first caravan, we bought at Swindon caravans because of their price and service.”

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(Swindon) - Posted 5 years ago

“We have always had good service from the sales team. They help to make pick up day a special one. You never feel rushed and all questions are answered promptly.”

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(Oxford) - Posted 5 years ago

“Reading Caravan staff provided me with an excellent service from the time I spoke to Simon, the manager, at the NEC through to picking up my new Bailey today. The staff member who provided the handover (Ian) was excellent - nothing was too much trouble and he was happy to explain things more than once to ensure that we understood.”

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(Reading) - Posted 5 years ago

Swindon Caravan & Motorhome Group is rated 4.7 based on 723 reviews