Swindon Caravan & Motorhome Group Reviews

Name: Swindon Caravan & Motorhome Group
Address: Greatfield, Royal Wootton Bassett,, Greatfield, Royal Wootton Bassett,, Swindon
Rating: 4.72

4.7 Rating 715 Reviews

93 %

of reviewers recommend Swindon Caravan & Motorhome Group

Company Reviews

Metrics

Info

4.7

Based on 715 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Swindon Caravan & Motorhome Group:

Award winning dealership selling new and second hand touring caravans & motorhomes. With branches in Swindon, Oxford and Reading. We cater to all your requirements, from caravan & motorhome sales and accessory shops to our workshops and aftersales service.

Visit Website

Phone:

01793772096

Email:

tom@swindoncaravans.com

Location:

Greatfield, Royal Wootton Bassett,,
Greatfield, Royal Wootton Bassett,
Swindon
SN48EQ

Swindon Caravan & Motorhome Group 5 star review on 13th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Most of the staff are very helpful and willing to help in a natural way not sales talk or pressured”

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(Swindon) - Posted 5 years ago

“Great customer service, kept in contact from first viewing caravan to delivery. Went through caravan on delivery to show where everything was and how it all worked.”

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(Reading) - Posted 5 years ago

“Excellent service received purchasing our new caravan. Simon was very helpful & knowledgeable and nothing was too much trouble. Would definitely recommend. Thank you!”

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(Reading) - Posted 5 years ago

“We were allowed to wander around all of the caravans without any pressure from the sales team. However, once we decided on which van we wanted we found Lewis who was very professional and polite and answered all of our questions. We found the whole process of buying and picking up the caravan seamless. Contact between Lewis and ourselves between buying and picking up was excellent and he again answered all of our questions very promptly. There were a couple of problems with the caravan that we noticed on pickup, but again Lewis and the caravan technicians sorted these out very efficiently and to our satisfaction. The staff that we encountered, including Lewis, the technicians and the ladies in the shop and office were always professional and approachable and are a credit to Swindon Caravans Group. I will certainly be using Oxford Caravans for all my caravan needs and will not hesitate in recommending them to other people.”

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(Oxford) - Posted 5 years ago

“Hand over was not positive The guy who showed us around the caravan was great but it all went downhill after that. Waited ages to see a person from the sales team, items missing from van, motor movers not fitted correctly and fitter had a bad attitude and rude. Still waiting for Lee to answer 2 emails.”

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(Swindon) - Posted 5 years ago

“The service we received from Lewis in sales was excellent.”

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(Oxford) - Posted 5 years ago

“We have just taken possession of our new caravan from Oxford Caravans and it was a great experience. Went through everything in the new van not rushed at all. A real attention to customer service even fitted our number plate for us. Thanks Alistair for making it a great experience. Now off for Easter in our new van , family very excited.”

Swindon Caravan & Motorhome Group 5 star review on 11th April 2019

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(Oxford) - Posted 5 years ago

“Excellent service”

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(Oxford) - Posted 5 years ago

“Our caravan and starter pack were ready when we arrived. The hand over was thorough and staff helpful. We were very pleased with our caravan.”

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(Swindon) - Posted 5 years ago

“Our first caravan, we bought at Swindon caravans because of their price and service.”

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(Swindon) - Posted 5 years ago

“We have always had good service from the sales team. They help to make pick up day a special one. You never feel rushed and all questions are answered promptly.”

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(Oxford) - Posted 5 years ago

“Reading Caravan staff provided me with an excellent service from the time I spoke to Simon, the manager, at the NEC through to picking up my new Bailey today. The staff member who provided the handover (Ian) was excellent - nothing was too much trouble and he was happy to explain things more than once to ensure that we understood.”

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(Reading) - Posted 5 years ago

“Lewis at Oxford Caravans was very helpful throughout the New Lunar Clubman CK purchase including the Handover.”

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(Oxford) - Posted 5 years ago

“Very helpful staff also very friendly nothing to much trouble exilent allround”

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(Reading) - Posted 5 years ago

“Friendly staff and no nonsense sales pitch.”

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(Swindon) - Posted 5 years ago

“Nothing was to much trouble and very helpful”

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(Reading) - Posted 5 years ago

“Very friendly staff and service - thank you !!”

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(Swindon) - Posted 5 years ago

“I must say every person on there team made my experience stress free. I would recommend them to everyone. And the shop had every thing I thought I needed and more”

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(Reading) - Posted 5 years ago

“In 25 years of caravaning this is the worse purchase experience & change over we have had, having owned four caravans & two Motorhomes in those years. We arrived with out part x Venus as we were staying overnight Saturday we had brought the bare minimum equipment with us & loaded the majority on the front floor, Lewis was helpful & moved our old van close to new one he said he would let us change our belongings over first, I thought this strange at the time as a damp check is normally carried out first. He told us to look over the new van & on entering the first thing I checked was the front cupboard door which was jammed closed when we first viewed the van back in February he agreed then he would get the jobs done, to our total dismay this job had not been done as the cupboard door still would not open. I then I checked to make sure all the European plug sockets had been changed, again the TV station socket had been forgotten. Lewis said he would get the jobs sorted straight away which I appreciate he did. As Lewis showed as around the van we came to the microwave on opening it we noticed the turntable & roller assy was missing we remembered that on veiwing the van these items were in the front chest draw, we searched but couldn’t find the parts anywhere. Lewis said he would try find the parts & Once the handover of new van was completed he then said he would carry out the damp check on our old van, I sat outside he was a fair time in our old van & then broke bad news that he had found two high damp readings one just inside the entrance door & in the corner of the bathroom, he said it was common on Venus models, none of these areas were obstructed when we first arrived so knowing the common damp area he could have checked these area’s as the were fully accessible before swapping our belongings over. All our Past change overs, the dealer has always checked for damp before proceeding with the sale. Lewis then hit us with a dire decision, pay an extra £1000 pounds or change everything back & take our old van home. We were left shocked upset to decide what to do for the best & because we had a Building Society Cheque already made out were so worried we wouldn’t be able to reimburse this & the £500 deposit so we agreed although leaving our financial situation in jeopardy to go ahead & take the new van. Lewis said he would get the microwave turntable & roller sent to us. We also noticed that the original microwave had been changed for a different model which is worrying. On reflection I should have refused to take the new van off your premises until it had a complete working microwave. Not only did I have to pay £1000 extra for our old van, we are now left with a microwave & van not fit for purpose. Feeling very cheated angry, disappointed & disgruntled! Will seek advice from Citizens Advice if parts not resolved or new microwave not supplied urgently! Regards Mr & Mrs Bridges”

Helpful Report

Posted 5 years ago

Hi Mr & Mrs Bridges, It is always disappointing to receive feedback of this nature. The collection of your new caravan should be a memorable and smooth experience, unfortunately on this occasion that wasn't the case. Lewis took the decision to perform the damp test once the caravan had been fully emptied. This would seem the logical thing to do instead of doing two partial tests; once on the areas that were accessible whilst the caravan was still loaded and another on the remaining areas once the caravan had been emptied. We maintain that that was the right and best course of action. It just so happened that the areas of damp were accessible whilst the caravan was loaded. Lewis wasn't to know that. If the areas of damp had been found in non accessible areas (due to the caravan being loaded) would that have changed your view and experience with us? The caravan has not been serviced since it was purchased from another dealership in 2016. As a result it is unfortunate that such outcomes are more likely.

Posted 5 years ago

“From arriving at the site to look at the various caravans on display.They had a very good selection of all price ranges. The salesman Alan wasn’t pushy at all,just let us get on with looking around. He was there to help us when we needed help and advice. Alistair today for the hand over was superb.Answering all my questions. All in all a very swift effective service from start to handover.”

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(Oxford) - Posted 5 years ago

Swindon Caravan & Motorhome Group is rated 4.7 based on 715 reviews