Swindon Caravan & Motorhome Group Reviews

Name: Swindon Caravan & Motorhome Group
Address: Greatfield, Royal Wootton Bassett,, Greatfield, Royal Wootton Bassett,, Swindon
Rating: 4.72

4.7 Rating 719 Reviews

93 %

of reviewers recommend Swindon Caravan & Motorhome Group

Company Reviews

Metrics

Info

4.7

Based on 719 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Swindon Caravan & Motorhome Group:

Award winning dealership selling new and second hand touring caravans & motorhomes. With branches in Swindon, Oxford and Reading. We cater to all your requirements, from caravan & motorhome sales and accessory shops to our workshops and aftersales service.

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Phone:

01793772096

Email:

tom@swindoncaravans.com

Location:

Greatfield, Royal Wootton Bassett,,
Greatfield, Royal Wootton Bassett,
Swindon
SN48EQ

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were very pleased with the order process and the caravan was powered up on delivery and all elements were available to be tested, inspected and checked. All went very well. A few minor points to help improved customer satisfaction: We had a very helpful email from Sean and on arrival went to the shop reception, who sent us to the Service and Delivery building who then sent us back to the Sales building who then needed to contact the Delivery personnel. A little confusing especially as it was raining. The outside of the caravan had been cleaned, except for the roof which had sap etc. from the trees under which the caravan had been parked. I had to clean the roof of the caravan the next day to ensure that the sap was removed. While cleaning the roof it was noted that there were 4 or 5 blobs of sealant in random spots on the roof. These were focused around the solar panel fitting area and seemed to be the result of Swift personnel being careless with the glue gun. While not a huge issue the glue does attract the dirt more easily than the roof its self and over time will look less attractive. Apart from these minor issues service was excellent, especially from Sean and I would recommend Swindon Caravans for a new purchase.”

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(Swindon) - Posted 5 years ago

“Tina made buying a caravan easy and was very helpful, as were the rest of Swindon caravans team. Dean in the dispatch area was great in the handling of informing me about my caravan. And all the sales staff were happy to help get everything else we bought sorted out thanks to you all.”

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(Swindon) - Posted 5 years ago

“We got a fair part exchange price against a Vogue dealer special, the sales team were brilliant as usual as was the handover. We have bought caravans from other dealers in the past but Swindon is still the best. Thanks everyone.”

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(Swindon) - Posted 5 years ago

“friendly service and helpful”

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(Swindon) - Posted 5 years ago

“as regards to replying to telephone enquiries your service is non existent, the first thing you say is , don't hang up we,ll get back to you. well after trying 3 times with no response what do you expect.”

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(Swindon) - Posted 5 years ago

Hi Mr & Mrs Benger, Thank you for your message and we absolutely take on board what you say. We have been extremely busy recently with our Summer Show and as a result we have missed a few calls. But should you leave a message then we will call you back. We're delighted that you purchased a caravan from us and I understand from Steve's recent telephone conversation with you that you'll be using it for the first time this coming weekend. We trust that you have a great time and the caravan lives up to your expectations.

Posted 5 years ago

“The caravan arrived when you said it would. Handover went smoothly. However the heating/hot water wouldn't work on our first trip. A call to the service department and I was told how to correct this. During this time I noticed that the mover cables which you installed had not been secured and were left dangling on the brake rods- not very satisfactory.”

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(Oxford) - Posted 5 years ago

“As a repeat customer I was pleased to see that the excellent standard of company/customer contact was as good as ever. Thank you!”

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(Oxford) - Posted 5 years ago

“Everyone was polite, informative , helpful , hassle free, approachable and friendly.”

Swindon Caravan & Motorhome Group 5 star review on 29th May 2019

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(Swindon) - Posted 5 years ago

“Fantastic service from Alistair in sales and from the two ladies in the spares dept.”

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(Oxford) - Posted 5 years ago

“So helpful. Nothing too much trouble. Very informative, knowledgeable. No pressure sales pitch. Able to view and ask lots of questions. Pickup our caravan today and I can't emphasis enough how helpful Steve and Dean are. Thank you and look forward to using our new swift caravan.”

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(Swindon) - Posted 5 years ago

“Local dealership, often call in for bits and always look at the vans available- one caught our eye and Alan, the salesman was very helpful - a very good experience - would certainly recommend you.”

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(Oxford) - Posted 5 years ago

“Paul, our sales person was great. He listened to what we wanted and through conversation worked out how we used our van. He then showed us a caravan we had previously ruled out and it turned out to be perfect. He wasn't pushy but was very knowledgeable. Then when we connected the caravan, Jack, a young guy with loads of enthusiasm, was equally impressive. Taking us through all the features of our new van and answering our every need. Fantastic service. Thoroughly recommend.”

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(Swindon) - Posted 5 years ago

“Alister at your Oxford branch is very professional and helpful making the whole experience a pleasure”

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(Oxford) - Posted 5 years ago

“everything was ready when we arrived, the staff were all friendly and very helpful. As an experienced caravaner I knew how most things worked but young Jack was still on hand with helpful advice. There was a problem with the fridge but this was sorted quickly by the workshop people. Again the sales staff ,Steve Watts with everything to hand . made for an easy changeover. Jack also changed the gas bottles , gas and number plate.”

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(Swindon) - Posted 5 years ago

“We purchased a new caravan from Reading Caravans and was very pleased with the attention and help we received from Simon Bennett-Higgins and the handover from Ian. We also appreciate the help we got from the accessory staff with our new awning. We would certainly recommend Reading Caravans to other caravanners. Keith and Sue White”

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(Reading) - Posted 5 years ago

“WOW, Thank you Lee, brilliant from beginning to end. So pleased we came to see you. Really happy with our new van”

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(Swindon) - Posted 5 years ago

“So we've just bought our first Tourer and really new very little about caravans. We met Andy Parker, one of the Sales Agents,at the Swindon site and instantly liked his relaxed but informative style. We agreed a good price for the van we chose and then benefited from the £500 of accessories deal. Andy helped us choose the right solar panels, motor mover and awning combination. Have to say, Andy wasn't about pushing us to buy the most expensive items available , preferring to give an honest opinion about what was right for us. As a result, we ended up buying everything we wanted from Andy. The pre -collection work was first class, the handover process on the day was very good. All in all , I'd certainly recommend Andy to friends and family.”

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(Reading) - Posted 5 years ago

“This was our first ever Caravan purchase, and I don't think we could have been luckier being close to the Swindon Caravans group. There's a massive amount on display at the Swindon site which made choosing a layout easy. Well, easier. With a large selection from three major brands across their ranges, comparing them all was easy as you could physically see them rather than interpret snazzy brochure images. What wasn't at the Swindon site was available at one of the other sites so we ended up visiting Oxford as well. A bit smaller than Swindon but still plenty to see. Nothing was too much trouble during pre-sales and after sales support has been just as good (no need to contact the workshop yet mind). Everything is just easy and hassle free - exactly what's required for newcomers and presumably existing caravan owners alike. Perfect - thank you very much!”

Swindon Caravan & Motorhome Group 5 star review on 7th May 2019

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(Swindon) - Posted 5 years ago

“We have previously bought 3 caravans from Swindon Caravans Group and have always found them second to none. We bought a brand new caravan from them in April 2017 which, sadly, was stolen in December 2018. Lewis from Oxford Caravans was extremely helpful all the way through (he sold us our previous one). We picked up our brand new Lunar Delta Ti with levelling system today. Handover from Lewis was excellent. Looking forward to going away in it in June. Shame a trip to the USA stopping us going away in it sooner.......”

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(Oxford) - Posted 5 years ago

“Fabulous deal, great service, proper made up.”

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(Oxford) - Posted 5 years ago

Swindon Caravan & Motorhome Group is rated 4.7 based on 719 reviews