“Clare was just fantastic, taking our 6 year old daughter from stage 3 to touching stage 6 in 12 lessons. Absolutely know what you are doing and is great value over group lessons. The kids really love it too. Thank you so much Clare and Swimnow.”
“Overall I had quite a positive experience with SwimNow. I booked lessons for my 10/11 year old son, as he couldn't swim very confidently. He started with one swimming teacher, who then left not long before Christmas (he spent roughly a couple of months with her), and unfortunately he then had probably at least a month and a half or 2 months without any lessons, as the company had issues recruiting another swimming teacher. However, although not ideal, I was quite patient and understanding about this, and when he started having swimming lessons with his new swimming teacher Evie, he said that he liked her from the start. She has a lovely personality/temperament which suited my son, and enabled him to progress quite nicely and gain more skills/confidence. He had lessons with her for another couple of months before unfortunately having to stop due to other sporting commitments. I will not hesitate to go back to Evie and SwimNow in the future if I feel more lessons are required.”
“Avoid!!!
I booked 6 lessons and after having 4 they said the instructor has left the company and they don’t have anyone to replace her for 3 weeks. They said a new instructor will contact me to book the lessons but nobody contacted me for 1 months and a half. Once I asked them for a refund, they said the new instructor was fully booked and I can have lesson when they have availability on a later date ( the dates that I am not free)
I told them that I want a refund as they didn’t offer the lessons during the time that was free and they stopped replying to my emails!!!!
Swim Now is a scam. They have no respect for your time and money. Initially they pretend to be nice to take your money. Once they have received your bank account details, you would have to chase them for your lessons .”
“booking with Chloe who was great really informative and good communication,my lessons with holly at Telford golf and spa are great , the location is brilliant and relaxed with no pressure , holly is really good at teaching you and helping you progress, while building self confidence in the water , I would recommend swim now and holly to anybody who’s looking to learn to swim or improving their technique/ability
Sean colley”
“Enjoying my lessons. I’ve progressed much quicker than I thought I would. Byron is very patient and does well at pushing me to do my best. I thought I’d feel really silly but he puts me at ease and I think this is very helpful. Thank you”
“We paid £35 for the assessment which we attended and was great so decided to join. Following week swimming cancelled due to sickness. The next week we turned up and were sat by the pool in swimming shorts on, to find out it was cancelled that week as well. Unfortunately we weren’t told about the cancellation. Waste of fuel and parking and time. Third week, we tried numerous people to find out if the swimming was on or not. Nobody replied. The morning of the lesson I sent another message advising we didn’t want to leave the house to attend if not on. We eventually got a reply back from the instructor who said he had left. Spoke to head office who blamed the instructor for not informing us earlier and they were so sorry for the service we had. As the instructor didn’t work there anymore I don’t believe it was his responsibility to inform customers. The person we spoke to said they would ensure we were compensated. Of course this didn’t happen. Just another lesson date and time would have been sufficient. Very poor service for the price you pay for the 1:1 lessons. I wouldn’t recommend.”
“Clare (my instructor) was a very good & patient coach throughout my session.
I was a novice at swimming but now I feel very comfortable & confident in the water on my own after just 6 lessons.
I would very much recommend opting for her if anyone is looking for a beginner session to build up your skills.
Cheers.”
“I turned up with my twins 6yo girls as did several other people that day. We changed stood waiting for 15 minutes and no one turned. Apparently, Charlotte, the swimming instructor was in an accident the day before. When I tried to ring both, Lawrence (who took the booking) and the main number my phone was blocked. The desk rang through on my behalf and left messages.
The staff at the pool had no information.
My girls waited over an hour at the main desk in costumes. They were very unhappy and disappointed little girls.
After more calls in the week we eventually spoke to someone and was offered a place the following week. We declined.”
“The reason for one * is because my daughter has not had a chance to take her lesson because ever since she was given a date the lesson has been cancelled by Swim Now three times and we are even considering asking for the money back and try other options somewhere else because our child is so desperate to get to the pool.”
“Lessons cancelled all the time went there for a lesson with my grandson and no one was there they never contacted me to say it was cancelled I booked a 3months course in November and it’s now April and he still hasn’t completed his lessons”
“I wanted to say thank you so much to Evie for being so patient with my boys.
I was crying today when my autistic son just decided to try swimming with the float for the first time ever after 5 weeks and never being in the water or having lessons before.
Both boys have come on amazingly.
Thank you so much”
“I have to say the facilities for a 4 I/2 year old were poor. He is currently a member in third space in London. We were hoping that he would have lessons during his time here. I was pleased to get a place but found it very uninviting. It certainly wasn’t appealing in anyway. That is no reflection on the instructor. I also thought it overpriced fit what it was. I was a member of this particular club many years ago and didn’t feel it had improved that much.”
“I am only on my third lesson, trying to regain confidence to start swimming again after many years. I am very happy with the whole process. My teacher Charlie is wonderful and has helped and encouraged me massively by my third lesson I was already swimming with a float and no longer need to be within touching distance of the side of the pool. Couldn’t be happier.”
“Anthony is doing really well with my Son.He has a lot of patience and techniques , he is flexible and experienced as well.we would recommend him to all our friends”
“I am learning swimming with Pete as a beginner. He is such a great teacher and nice human being.
Mercure hotel in Sheffield has nice facility for the purpose. Only issue is with their reception staff. That needs to be addressed.”
