Selection Box Ltd Reviews

Name: Selection Box Ltd
Address: The Workshop, 57 Sandown Road, Benfleet, Essex
Rating: 4.91

4.9 Rating 5,675 Reviews

98 %

of reviewers recommend Selection Box Ltd

4.9

Based on 5,675 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Selection Box Ltd:

The UK's finest Luxury Sweet & Chocolate Bouquets. Perfect gifts for any occasion. FREE Personalisation, FAST & FREE UK Delivery. 100% Wow! Guaranteed.

Visit Website

Phone:

03333 449 400

Location:

The Workshop,
57 Sandown Road,
Benfleet
Essex
SS7 3SQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The sweet bouquet was fantastic my friend loved it she loves chocolate”

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“Arrived early then expected”

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“Fabulous! Good prices and good quality goods.”

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“10 out 10. Thanks again!”

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“Pretty bouquet will enjoy chocolates when opened very happy arrived on time.”

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“Have ordered from here multiple times and been fantastic everytime best go to for presents”

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“Very easy to use website great choices fast delivery”

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“5* company,, fast delivery free of charge, no problems, great communication. Will buy again.. brilliant thank you 😊”

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“I didn't receive my gift boxes this wasn't down to the company it was royal mail. But the "company director" was very unhelpful did not reply to my email or return phone calls as he told me he would discuss with royal mail not sure if he ever did because I heard nothing and it's only the sender that can claim for a missing parcel. I would never buy again!!!”

Helpful Report

My name is Scott Miller and I am the Managing Director of Sweetie Bouquets, I am also the person that spoke to you on the telephone at length mulitple times, thoroughly investigated your claim and instructed Royal Mail to carry out a full investigation, the outcome of which I also discussed with you on the phone. When Royal Mail scan a parcel as delivered, the GPS location is also recorded. In this instance the GPS location was an exact match for your delivery address, which you confirmed was correct. In addition, you claimed to have received the other parcels Royal Mail scanned at the same time in person. It is extremely unlikely, that a delivery person would scan 3 parcels at your front door, hand two of them to you and walk away with the third. If they did notice this immediately, at the very least it would be scanned again at the delivery office and redelivered the next day. No further scans were recorded. We take any reports of missing items extremely serously, especially those that have been marked as delivered because they may imply negligence, theft or fraud. Despite all evidence pointing to the fact the parcels had been handed to you in person and some alarming inconsistencies in your story, we treated your claim impartially and instructed Royal Mail to investigate, which inlcuded interviewing the delivery person. Royal Mail confirmed the parcels had indeed been delivered exactly as the tracking showed. In your review you claim that I didn't respond to you, I was also personally unhelpful and may not of contacted Royal Mail as I advised. Not only are all of these claims false, but they contradict each other. I am satisfied that your claim was handled professionally and attentively, I also believe your review has provided further evidence to justify Royal Mail's decision to reject your claim as false.

“.Good quality”

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“Order was processed quickly with very good communication on delivery time.”

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“I always get my sweet bouquets from here and they never fail to impress.”

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“Good for price”

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“Amazing bouquet.... brilliant delivery 5 star”

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“Excellent service have used sweetie bouquet on numerous occasions and they have never let me down value for money 10 out of 10 xx”

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“Product as described. I chose my own date for delivery with secure leaving place delivered on time. Would choose this company again.”

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“Ordered an amazing sweetie bouquet ask for the 25% extra which was equivalent to 5 extra packets, came within 72h. This is the 4th time I've ordered from them and never been disappointed.”

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“Bought as a gift, delivered on time, would definitely use again”

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“Fantastic service 👍🏻”

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“Ordered for the first time for my son and partners birthdays and I would recommend this company to anyone Thankyou”

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Selection Box Ltd is rated 4.9 based on 5,675 reviews