Sweatband.com Reviews

Name: Sweatband.com
Address: 94 Cleveland Street, London
Rating: 4.26

4.3 Rating 514 Reviews

83 %

of reviewers recommend Sweatband.com

4.3

Based on 514 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Sweatband.com:

We are Sweatband.com - Your no.1 sports superstore!
For over a decade we've been selling sports and fitness equipment through both our website and our central London showroom.
We are a Google Certified store, which means Google confirm that our customer service is of the highest level and we despatch orders with the utmost reliability. But we're not just online! Come and find us in our showroom near Oxford Circus and talk to one of our specialist advisors.
We strive to offer our customers the best, most competitive possible deals online.

Visit Website

Phone:

020 3773 3940

Email:

support@sweatband.com

Location:

94 Cleveland Street
London
W1T 6NW

Sweatband.com 5 star review on 6th January 2025

Anonymous // 01/01/2019

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“Weights very good spec practical and all identical”

Helpful Report

Posted 3 years ago

“Bought DKN EB2400i exercise bicycle from Sweatband about 3 weeks ago. Delivery time was reasonable but that is where the kudos stopped. While assembling the unit it became patently clear that this product is not new out of the box. Instead, it is well used, full of scratch marks, hairline cracks on display unit, seat post grinding and dust on several components. Contacted Sweatband as soon as and got first response confirming that they do not sell second-hand products but if we are not happy with the product then they will be prepared to discuss a discount. Sent photos and requested them to either replace or cancel deal. My emails are now completely ignored, and no point to try and phone them, they simply do not answer. Sweatband, this is no way to treat customers.”

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Posted 3 years ago

“Really good product and fast delivery”

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Posted 3 years ago

“Superb service”

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Posted 3 years ago

“Quality product. Delivered quickly. Thank you”

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Posted 3 years ago

“Weights arrived on delivery date”

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Posted 3 years ago

“Bought my first one of these earlier in 2020. Straight forward to assemble, found it really great to start with, but then a problem developed with the resistance (was either mega easy or very heavy with nothing in between) so customer services arranged a replacement. They also sorted DHL pick up of the old one. Unfortunately the replacement has now broken, after only about 6 weeks. It developed an awful grinding noise on pedalling and it was clear that something seemed to get caught or trapped at times, meaning the pedals jammed. Customer services have now arranged to refund me. I took the plastic casing apart and the belt (that acts like a chain on a normal bicycle) is badly split and frayed. Fragments and strips of the plastic are jamming in the other mechanisms. Really disappointing to have had 2 faulty bike. On the plus side customer service is excellent (perhaps they have a lot of practice?!)”

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Posted 3 years ago

“thankyou v much”

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Posted 3 years ago

“Good But start bending”

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Posted 3 years ago

“BEWARE!! Do not purchase a treadmill from the company. First treadmill purchased in August 2020. Worked fine for a few weeks until just stopped working one day. Problem with the alignment of the running deck. Next treadmill delivered Oct 2020. Worked fine for a few months until just stopped working. Sweatband are now saying treadmill cannot be kept in garage and must be moved inside, saying that the user manual indicates the treadmill should not be kept in a garage. Interesting no where on Sweatband's guide to buying a treadmill does it tell you some treadmills cannot be kept in a garage, nor does it confirm this in the product description, nor does the website direct you to check the user manual before purchase. Sweatband and manufacturer now indicating warranty will be void unless we move treadmill inside which we have no space in the house to do so. This company seeks to avoid their duties under the consumer rights act 2015. We have purchased a treadmill which was not cheap and now in less than 6 months we have had 2 faulty treadmills. Going round in circles trying to communicate with them and appears legal proceedings will be the only option. Extremely disappointing.....”

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Posted 3 years ago

“Bought to partner a DKN elliptical trainer. When it works it is good, but it almost never works without putting a new battery in and faffing around before your exercise. At most I have got 3 30 minute sessions from a battery. This morning it did not work for the second session on a battery, and I had even removed the battery between uses, and turned off my smartwatch, the only thing other than the DKN trainer that it is paired with. On checking the battery it was 3.06V vs 3V nominal. I am saving up for a Polar chest strap!”

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Posted 3 years ago

“Swift service and delivery Great that delivery is free”

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Posted 3 years ago

“Happy with purchase”

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Posted 4 years ago

“""”

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Posted 4 years ago

“The mat is great for yoga and exercising however after just a few uses it has started disintegrating”

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Posted 4 years ago

“Excellent service good standard of equipment . Kept informed of delivery date which was quick . Courier excellent and very helpful. Top class service”

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Posted 4 years ago

“Exquisite service.”

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Posted 4 years ago

“Good quality mat and dumbells”

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Posted 4 years ago

“Quick delivery and product is great and as expected”

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Posted 4 years ago

“The bike is very good. Easy to install, no problems at all. Easy to use and lots of programs to choose from. It connected to my galaxy edit watch and Samsung health straight away.”

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Posted 4 years ago

Sweatband.com is rated 4.3 based on 514 reviews