Swagger & Swoon Reviews

Name: Swagger & Swoon
Address: Threadpepper Ltd, Nicholas HouseHeath ParkMain RoadCropthorne WorcsWR10 3NE, Worcestershire
Rating: 4.96

5.0 Rating 1,373 Reviews

99 %

of reviewers recommend Swagger & Swoon

Company Reviews

Metrics

Info

5.0

Based on 1,373 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Swagger & Swoon:

Delighting brides and grooms for over a decade, Swagger & Swoon is the UK's largest online groomswear specialist, and winner of Best Groomswear in the UK Wedding Awards.

Visit Website

Phone:

01386 293 293

Email:

service@swaggerandswoon.com

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Swagger & Swoon 5 star review on 28th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing service. Such a good idea to be able to order colour swatches first and we were lucky enough that one of the swatches was an exact match! Tie ordered and received in super quick time :)”

Helpful Report

Posted 6 years ago

“I needed a fun tie in a hurry and Swagger and Swoon came up with the goods with next day delivery. Lovely quality tie arrived next day, as requested, with a little note saying the one I had ordered had a mark and a substitute had been sent. Returns label also included. The tie sent was very similar and was just fine luckily as I did not have time to get another. Very nice customer service, would definitely use this lovely company again.”

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Posted 6 years ago

“Great fast service, perfect colour ties, just what I’ve been looking for and haven’t been able to find anywhere. Lovely little note in the box and chocolates- highly recommend!”

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Posted 6 years ago

“Fantastic customer service, ties are beautiful!”

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Posted 6 years ago

“I have never had such good service from any company or organisation ever! Gary Baker and his team simplified our wedding needs effectively and thoughtfully.”

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Posted 6 years ago

“Customer service is a bit of a lost art for many companies but Swagger & Swoon were brilliant. Happy to send out samples quickly to colour match and when I was struggling to find the right colour, I was asked to send a photo, and was sent another option that was spot on. Planning a wedding can be quite stressful (!) but this part was so smooth and easy - thank you!”

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Posted 6 years ago

“point of sale and delivery in the stated time plus after sale communication Last but not least the quality of the goods. Thank you”

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Posted 6 years ago

“molly was excellent she got my order shorted very quickly”

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Posted 6 years ago

“Super helpful customer service as they managed to find us ties that looked to be out of stock in the colour we wanted. They were very friendly & couldn't do enough for you.”

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Posted 6 years ago

“Excellent service. So prompt and friendly. Excellent choice of colours and was able to match my ties perfectly to my bridesmaid dresses. Really nice ties and nicely packed. Will be ordering more soon plus some presentation boxes. So glad I found this website.”

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Posted 6 years ago

“Followed up on the swatches I requested with a very friendly and helpful teamon hand to help.”

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Posted 6 years ago

“The staff, in particular Zoe, made life very easy and found the perfect colours for me.”

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Posted 6 years ago

“I ordered my groomsmen ties from Swagger and Swoon and they came very quickly. They had a great range of colours and styles that fit in perfectly with our colour scheme. Decent prices and a wide range to choose from.”

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Posted 6 years ago

“Gorgeous product, lovely helpful staff, excellent customer service. Cannot recommend highly enough”

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Posted 6 years ago

“Very fast & efficient service with nice additional extras, like chocolates with the delivery and a hand written note.”

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Posted 6 years ago

“Really please I found you, I couldn’t have asked for a better service. Zoe was fantastic in her customer service and made sure I got exactly what I asked for. Thank you so much to all the team for an unforgettable experience. I will certainly be recommending you to all my friends. Thank you, Thank you, Thank you x”

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Posted 6 years ago

“Would highly recommend Swagger & Swoon. They could not have been more helpful when I was looking for a specific colour for wedding ties recently and when they arrived they were perfect. Absolutely brilliant service from start to finish.”

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Posted 6 years ago

“Very prompt service and found that being able to text Alison was a great way to make sure I got exactly the products that I wanted.”

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Posted 6 years ago

“It's true what everyone else says about the great customer service at Swagger & Swoon. I ordered three swatches, took a pic of the best match against my bridesmaids' dresses and was sent three more swatches the next day - one of which was perfect. I ordered three ties and pocket squares which came within two days. I only wish I'd heard about S&S before traipsing in and out of every high street store on Oxford Street.”

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Posted 6 years ago

“Swagger and swoon were so efficient ! They messaged me straight away to let me know my order was back in stock and when we received it it had a lovely poem and some chocolates .. great product and service . Highly recommend !”

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Posted 6 years ago

Swagger & Swoon is rated 5.0 based on 1,373 reviews