Swagger & Swoon Reviews

Name: Swagger & Swoon
Address: Threadpepper Ltd, Nicholas HouseHeath ParkMain RoadCropthorne WorcsWR10 3NE, Worcestershire
Rating: 4.96

5.0 Rating 1,373 Reviews

99 %

of reviewers recommend Swagger & Swoon

Company Reviews

Metrics

Info

5.0

Based on 1,373 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Swagger & Swoon:

Delighting brides and grooms for over a decade, Swagger & Swoon is the UK's largest online groomswear specialist, and winner of Best Groomswear in the UK Wedding Awards.

Visit Website

Phone:

01386 293 293

Email:

service@swaggerandswoon.com

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Swagger & Swoon 5 star review on 28th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the best product thank you so mach!”

Helpful Report

Posted 1 year ago

“the best product thank you so mach!”

Helpful Report

Posted 1 year ago

“Ordered on 23rd April. Still not been dispatched. Initial swatches were sent out really quickly, even followed by a few texts to ask if we had decided. Seemed great at first. Place an actual order and you aren’t even interested. Already emailed once asking when they will arrive to be given a vague answer that they can’t give us a date. Our wedding is in a few weeks and we don’t want to get our final touches for the wedding party outfits without seeing the ties and sashes first! Wouldn’t recommend this company. Good job you only get married once”

Helpful Report

Posted 1 year ago

“We initially ordered swatches which were delivered very quickly and very helpful in deciding our preferred colour. We then ordered multiple ties and pocket squares within a few weeks of our wedding which were initially delayed beyond the standard delivery time and so we became concerned as to whether we would receive them in time. We had received communication from the company by text which made it very easy to raise our query about delivery and after doing so, I can’t fault how amazingly they dealt with providing an update, getting the order completed and shipped to us within a very short space of time and the items were the perfect match, and beautifully packaged. The best customer service I have experienced. Thank you.”

Helpful Report

Posted 1 year ago

“I originally ordered a swatch that I thought was the correct colour to match our bridesmaids dresses but it wasn’t right. I messaged Swagger & Swoon and sent them a photo of the dresses, they were super helpful and sent out a few swatches they thought would be right, these came the very next day and we found our perfect match. I ordered ties and pocket squares and was updated with delivery information via text message and delivery was very fast. I’m extremely happy with our purchase and their customer service was fantastic, would highly recommend!”

Helpful Report

Posted 1 year ago

“Ties went well with the bridesmaid dresses. Looked great thank you”

Swagger & Swoon 5 star review on 17th February 2023

Helpful Report

Posted 1 year ago

“Communication was great throughout the whole process. Messages were sent to ensure we were happy with the swatches and sent more for free. Text messages were sent to update us on the process of our order and very quick to respond. Price is very reasonable and quality is fantastic. Delivery was quick and very pleased with our order. Staff were really thorough and ensured we were happy with our order.”

Helpful Report

Posted 1 year ago

“Amazing customer service, quality, price and fast delivery. 5 stars is not enough!”

Helpful Report

Posted 1 year ago

“So happy with the ties we received for our wedding by swagger and swoon. The swatches arrived within a couple of days and even though I was late ordering the ties (as you need to allow a few weeks for delivery, as they are made to order) the swagger team work with you and are quick to email back and help make sure they are with you for the date you need them, ours actually arrived a week early. We ordered sage green for the groomsmen and rose gold for the groom, the colours matched perfectly and the quality of the ties are fab. Thankyou swagger and swoon x”

Swagger & Swoon 5 star review on 9th October 2022

Helpful Report

Posted 2 years ago

“So impressed with our ties! Very quick service and was kept updated along the way. Colours match perfectly with my flowers”

Swagger & Swoon 5 star review on 15th September 2022

Helpful Report

Posted 2 years ago

“Got samples sent out first so I could match my dresses, Ties were perfect and of good quality. Extremely helpful customer services from start to finish. I noticed I was a tie short 2 days before my wedding and they sent one out next day delivery for me. Would use again and would recommend.”

Helpful Report

Posted 2 years ago

“Absolutely brilliant service and superb quality. Ordered for our wedding ties they staff were so helpful especially Jus. We needed to change them for thin ties our fault and they moved heaven and earth to get them in time for our wedding in Mexico. Thanks so much and cannot recommend them enough.”

Helpful Report

Posted 2 years ago

“I usually ask for a color sheme ( bright or pastel, etc) I did end up wearing the same color dress as the birdemaind ( my cousins) to their brothers wedding even tjougb i was a guest. total coincidence. But we has fun with is as all the female cousins matched ( his disters wer bridemails and other cousins played music for the wedding. all five of us matched.”

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Posted 2 years ago

“Fantastic service from start to finish and our wedding ties are fantastic!!”

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Posted 2 years ago

“Really easy to communicate with and great quality ties!”

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Posted 2 years ago

“Great Customer service, they were more than helpful to get me the right colours for the ties that I wanted, they are made with lovely material. Now all I need to do is get married next month :D”

Helpful Report

Posted 2 years ago

“Best customer service ever received! I ordered some ties to which they didn’t match how we wanted so I emailed with my colour match problem to which Hannah could not be more helpful! Emails back and forth within minutes to help us match perfectly and sent us some samples and finally got just what we wanted. Thanks again!”

Helpful Report

Posted 2 years ago

“Excellent service, advice, and product. they doggy bow was particularly lovely and the company went a step further in having a message embroidered on the bow for us. Im sure without the help of the guys in this company we would still be trying to find a match to the colour we needed. Response to questions was instant and the ties etc were delivered within the time stated. Daughter was over the moon with the product. Highly recommend this company. The 'swatches' were a great way to start our journey looking for ties etc.... Thank you guys.”

Helpful Report

Posted 2 years ago

“Brilliant customer service, smooth and hassle free process through out. We bought the ties 5 years ago, after push backs from covid, and they were still in perfect condition. The Groom and Groomsmen all felt smart and looked it aswell.”

Swagger & Swoon 5 star review on 13th February 2022

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Posted 2 years ago

“Fast service, I was messaged when I first started to look into ties etc if I needed any specific help on making a decision. Great customer service and very fast delivery.”

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Posted 2 years ago

Swagger & Swoon is rated 5.0 based on 1,373 reviews