Swagger & Swoon Reviews

Name: Swagger & Swoon
Address: Threadpepper Ltd, Nicholas HouseHeath ParkMain RoadCropthorne WorcsWR10 3NE, Worcestershire
Rating: 4.96

5.0 Rating 1,373 Reviews

99 %

of reviewers recommend Swagger & Swoon

Company Reviews

Metrics

Info

5.0

Based on 1,373 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Swagger & Swoon:

Delighting brides and grooms for over a decade, Swagger & Swoon is the UK's largest online groomswear specialist, and winner of Best Groomswear in the UK Wedding Awards.

Visit Website

Phone:

01386 293 293

Email:

service@swaggerandswoon.com

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Swagger & Swoon 5 star review on 28th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, kept up to date with delivery updates all throughout process and encouraged to contact staff in case of any problems.”

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Posted 6 years ago

“Excellent, fast service! Great quality ties, couldn’t be happier!”

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Posted 6 years ago

“Excellent Customer Service - all messages and questions answered quickly. I ordered some ties and the quality and colour is lovely, would highly recommend.”

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Posted 6 years ago

“The team at Swagger and Swoon are amazing! This has been the best experience I’ve had with any supplier during our wedding planning. The personal touches make it that extra special! Will use and recommend in the future! Thanks!”

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Posted 6 years ago

“Following an order of some colour swatches I received a text asking how I found them. Due to the Item I wanted being out of stock on their website, they suggested they’d complete a custom order for me. Informed they could take 5 weeks to make especially for me, but that was within my time frame so didn’t mind. The order was raised, and a paypal link sent to me. Withjn 2 hours id already received another email saying the order had been dispatched!!! Before I’d even paid for it. Honestly fantastic service, amazing customer contact from all the staff I spoke to. Can hands down say this is one of the best example of customer service I’ve ever had the delight in receiving. Thank you to you all!!”

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Posted 6 years ago

“Really efficient and helpful , the swatches were the perfect match 👌🏻”

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Posted 6 years ago

“The staff are amazing and went out of their way to help me. Fantastic service would highly recommend. Emma”

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Posted 6 years ago

“Quick service, great ties. Found it really helpful being able to order swatches. The packaging was also lovely”

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Posted 6 years ago

“Service is excellent”

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Posted 6 years ago

“We were sent some swatches to enable us to match the colour correctly, ordering was simple and the ties were sent to us very quickly. Excellent quality too!”

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Posted 6 years ago

“If only all aspects of organising a wedding was made this easy. Everything was done via text, which was so convenient for me and nothing was ever too much trouble. The colour match is perfect too! Zoe really provided customer service that went above and beyond. I can’t recommend Swagger and Swoon enough.”

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Posted 6 years ago

“Customer service was fantastic! Received both the samples and wedding ties very promptly. Ties were very good quality and matched the bridesmaids dress colour extremely well!”

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Posted 6 years ago

“Easy to order. Items arrived very quickly in time for the wedding. Staff on phone very helpful and friendly.”

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Posted 6 years ago

“Very friendly customer service, quick delivery and good products. Simple”

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Posted 6 years ago

“I ordered lots of different swatches and one were even a close match to the picture they portrayed online (which is typical and is the reason you order swatches). In the end Zoe asked me to send her a picture and said she had a colour in mind and added the swatch to others I had ordered (again). When it arrived, the swatches I'd ordered were again not a match but Zoe's was bang on! Talk about an eye for colour. The ties and pocket squares arrived yesterday and they are fab. Cannot wait for the big day now!”

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Posted 6 years ago

“Very quick delivery, lovely ties - the perfect colour for what we were looking for. Fantastic and personable service, couldn't ask for more!”

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Posted 6 years ago

“Everyone that we spoke to was extremely friendly and helpful. I felt like they were fully invested in finding the right colour match for me. Thank you x”

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Posted 6 years ago

“Very helpful staff, turned my order around so quickly, it was one less wedding job to dress about. Really refreshing to get such great service! Swagger and Swoon know exactly how it should be done! Keep up the good work xxx”

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Posted 6 years ago

“Very happy with the products. And service has been excellent. Really felt like they went the extra mile.”

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Posted 6 years ago

“I dealt with Alison, who was extremely helpful, plus the tie I ordered arrived very quickly.”

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Posted 6 years ago

Swagger & Swoon is rated 5.0 based on 1,373 reviews