SureVoIP Reviews

Name: SureVoIP
Address: James Gregory Centre,Balgownie Road,Bridge of Don,Aberdeen, Aberdeen
Rating: 4.50

4.5 Rating 66 Reviews

91 %

of reviewers recommend SureVoIP

Company Reviews

Metrics

Info

4.5

Based on 66 reviews

Customer Service
Communication Channels	Live Chat, Email, Telephone

About SureVoIP:

SureVoIP is a carrier-grade VoIP provider and delivers its service over the firm’s own wholly owned and managed systems. The company, which offers the reassurance of a UK-based technical support team available via phone, email or webchat, is regulated by Ofcom and holds its own Ofcom number ranges.

SureVoIP runs its own multi-protocol label switching (MPLS) enabled network which is designed for voice-over internet protocol (VoIP). It does this to allow the company to be independent of any one supplier, for quality and control. This network is spread across two sites for redundancy and high availability, and within these sites there is also redundancy and high availability. One site is in London Docklands (Telehouse East) and the other is in Edinburgh (Pulsant South Gyle).

In June 2016, SureVoIP won the Internet Telephony Service Provider Association’s (ITSPA) UK-wide award for Best Business ITSP (Medium Enterprise). The company was also a finalist in the Best Business ITSP (Corporate) and Best Business ITSP (Small Enterprise) categories in 2017.

The business received further recognition from the ITSPA when it was awarded the organisation’s coveted Quality Mark v2 in recognition of SureVoIP’s innovative approach to business communications.

For further information, please visit https://www.surevoip.co.uk.

Visit Website

Phone:

03304450000

Email:

sales@surevoip.co.uk

Location:

James Gregory Centre,Balgownie Road,Bridge of Don,Aberdeen
Aberdeen
AB22 8GU

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I work remotely from South Africa and needed a UK number. After contacting numerous providers, SureVoip was the only company willing to assist with a single-user setup, without trying to sell me additional hardware etc. Throughout the setup process, I was treated as if I was a large organisation with multiple users. Very happy with their service, and their call quality is fantastic!”

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Thanks for your kind review Lee. I'm glad Paul and the team looked after you! Gavin.

“Excellent service, thank you. So responsive, quick, efficient, friendly, and professional.”

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“All good. Paul is a Star. No problems at all!”

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“Great service, super customer service. What more could one need?”

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“Good system- easy to work. Great tool for my business.”

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“Amazing team. From sales to support...they put effort to solve issues and they love to help.”

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“Thank you. SureVoIP was incredibly helpful and supportive, and most importantly communicated with us regularly during the transfer process from our previous supplier, who seem to have made the whole process very difficult! Thanks to SureVoIP, the transfer has now been successful, so thanks for all your help, and special thanks in particular to Scott and Paul. Oliver @ Hudson Property”

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Thanks for taking the time to write this Oliver. And even more thanks for mentioning Paul and Scott. They have big smiles on their faces today! :-D Gavin, MD.

“After searching through a few providers, I found SureVOIP to be competitively priced with options to suit a small business. Within a day of starting the service, I was kept directly informed about the set-up procedure, excellently advised on hardware and the service is a doddle to use. I needed help once with something so emailed support, I had a call-back within an hour with the problem solved not long after. Really impressed with the service & support, the price and would definitely recommend them to anyone.”

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“I've used SureVOIP for a number of years, and have no hesitation in also recommending them to my customers. I've always found them to be prompt, professional, and responsive. Their hosted services are very reliable, and make VOIP painless and easy to manage.”

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“We needed to set up a volunteer co-ordination system to respond to requests for help during the COVID-19 lockdown. The SureVoip team set us up with a local telephone number that routes to standby phones and emails voicemail messages to central control. The sales and service team listened to what we needed, designed a solution for us and rolled it out in under 8 working hours, then provided the support we needed to learn to use it. Highly recommended, service minded and solid solutions. Big thank you from the North Laine Community Association in Brighton”

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“Have used these guys for many years - have always been impressed by the "personal service" they offer, and willingness to jump in and fix any problems (of which there are few)”

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“Great service all round!”

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“Great product and customer service. Ideal for my business.”

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“Surevoip provide and awesome, professional, knowledgeable service. They are absolutely solid both in the service they provide and their customer service which is second to none. Having had the run around from one provider, Surevoip was recommended to me. Since joining Surevoip I have never looked back and never experienced any down time except when I on holiday and I was emailed to advise that my service had gone down. Good old BT unplugging at the exchange! If telecoms are important to your company and you want to deal with staff who care and and a technical team who understand their market and your requirements - look no further.”

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“Diabolical service and I have now cancelled my contract with SureVoIP. Their staff are rude, have no common sense and were utterly incompetent at providing generic support for what should be a very simple problem to resolve.”

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Hi Andrew, Apologies if you feel our account security measures have been inconvenient. We take security of your account very seriously, both as part of our company policy and to comply with UK GDPR legislation. We will never accept account changes or requests for information from unauthorised persons. Therefore we could not supply support for your issue at the time you requested. Transcripts of your conversations with us show SureVoIP staff responded in a timely and polite manner, and followed our Company Policy regarding dealing with an unauthorised support request. You were advised as to the simple steps required to progress your situation to resolution. We frequently amend accounts/ contacts/confirm data for other customer without issue. We have an obligation to take security seriously as a telecoms Provider. Accepting an unauthorised change or data request could have a serious and detrimental affect on your business. I hope this clarifies. Paul Forrest, SureVoIP

“Really helpful, talked me through the whole conversion process, and dealt with any queries I had promptly. Would highly recommend!”

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Thanks Lorraine! Really appreciate your business and kind words about the SureVoIP Team. Gavin, SureVoIP MD.

“Poor sales but adequate post sales.”

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Hi Anonymous, Gavin here, owner of SureVoIP. I'm really sorry that you experienced issues before you signed up with us. I've reviewed the process and would be more than happy to chat with you to understand where we let you down. I am struggling to match your review and star status with what I have seen during your interactions with the team so would be very grateful for more information. Thank you for your business, Gavin.

“Happy so far with the the service”

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“Excellent sales and support team. Glad I found such a great company for VoIP.”

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“Very pleased with the service and tech help so far. would recommend to others .”

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SureVoIP is rated 4.5 based on 66 reviews