Name: SureSafe Alarms
Address: Bora Health LimitedAnfield Business Centre58 Breckfield Road South, Liverpool
Rating: 4.77

“My grand daughter bought me an alarm for my birthday, I can talk through it and it tells the lovely people at suresafe if I have a fall and I can press a button. I can now walk my dog further and for longer. In a world gone mad with Covid, you can still be sure SureSafe will keep you safe,”

Helpful Report

Posted 4 years ago

“I bought an alarm as my friend had one; I cannot thank them enough for the help they have given me, this has helped me remain independent for longer in a time. They were so patient from start to finish. I would recommend anyone to have a suresafe alarm.”

Helpful Report

Posted 4 years ago

“The strap on the wristband broke last week so I called them about it. I was told a replacement would be sent and possibly a whole replacement might be sent as I don't have a screwdriver small enough to undo the screws. I was told it would arrive on Monday. It's now Wednesday so I called to find out if it's been sent. The woman I spoke to just said I might have to buy a replacement as I broke the strap. I told her I have not broken the strap and why would I and create all this annoyance but she insisted I must have broken it because it couldn't break otherwise. Don't recommend them, very unimpressive customer service”

Helpful Report

Posted 4 years ago

We were very sorry to hear that your were unsatisfied with your service. Thank you for taking the time to speak with us and allowing us to explain that an order placed over two years ago would no longer be covered by the warranty. We are very happy to hear that we have now resolved your issue to your satisfaction :)

Posted 3 years ago

“terrible customer service and a device which doesn't work. I tried to return the faulty item and have been told - "it does work as we tested it" and "we don't pay for you to return a faulty item". Both completely wrong. Both the customer services dept and the response centre are very unprofessional. I wouldn't wish to trust the safety of my elderly mother in their hands.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to speak with us about your experience. We were very sorry to hear that your were unsatisfied with things but very happy to hear that we have now resolved your issue to your satisfaction :)

Posted 3 years ago

“My father (91) recently had a fall at home (he lives by himself) and he used the SureSafe button that he was wearing to call for help. They quickly contacted my sister-in-law but the phone line was bad and the connection could not be made. So SureSafe then called the local emergency services in my father's area and two police officers came to get him back on his feet. I would definitely recommend this company and their service for elderly people who may need help if they get into any difficulty.”

Helpful Report

Posted 4 years ago

Great to hear that we were able to get your father the help he needed quickly - we do hope he is well after his fall. Thank you for taking the time to share your experience with other people too - we really appreciate it.

Posted 4 years ago

“I wrote a review 2 weeks ago .It was for 1 star Why has it not been published? Your reviews are not genuine if you only publish positive reviews This company are being investigated by Trading Standards You are also culpable”

Helpful Report

Posted 4 years ago

“Exceptional Customer Service and Excellent Product. This company have completely exceeded my expectation... I can not speak highly enough about them. They went over and above to ensure that was able to achieve my goal of receiving my Fall Safe urgently and have it set up in super fast time. I would recommend them in a heart beat. My father was really pleased with the alarm warn on the wrist which is totally waterproof which means he does not need to take it off. I could see him visibly calm just knowing that someone would be there should he have a fall....... and I actually slept for the first time in a week! Great product, so easy to set up (you just plug it in), simple instructions, had a message to test the system when we were ready, very polite service centre. 5 STARS!”

Helpful Report

Posted 4 years ago

Thank you so much for taking the time to share your positive experience with others - we really appreciate it. We are so happy that you and your father have peace of mind now. We strive to treat every customer like our own family and we're delighted to hear that you are happy with everything.

Posted 4 years ago

“I was unsure about getting a pendant alarm, but am so thankful I did. It gives utter peace of mind to family and friends, but also to me. I never worry about going walks on my own, even in isolated spots, as I know I can get help very speedily, should I be unwell. Having the satellite tracking system, and also the falls alert, gives peace of mind. The centre rings me if I forget to charge the device and they never mind if you ring by accident. The service is excellent and when I recently needed an item, it came within 24 hours. Thank you!”

Helpful Report

Posted 4 years ago

Thank you for choosing SureSafe for your alarm needs, it is great to hear that our products and services are keeping you safe, and giving you peace of mind!

Posted 4 years ago

“I have been very impressed by every aspect of our experience with SureSafe . After much research I opted for SureSafe for my mother and we have found the SureSafe team to be very helpful , very patient and very efficient . Knowing that Mum has her SureSafe fob has given the family extra peace of mind . The SureSafe staff were helpful in explaining the different options that were available to ensure that we chose the right option to satisfy Mum's requirements. I have already recommended SureSafe to several friends and I am considering getting myself an alarm for when I am walking in remote locations .”

Helpful Report

Posted 4 years ago

Thank you for your great review. Thank you too for recommending SureSafe to your friends - we really appreciate it!

Posted 4 years ago

“Great Service!”

Helpful Report

Posted 4 years ago

“Excellent product, simple to set up and use and very friendly and flexible customer service too!”

Helpful Report

Posted 4 years ago

“I had got this product because my grandmother has a heart condition and had fallen before then wasn't found until the next morning. After purchasing the product I put credit onto the device opting not to have it monitored and set the contacts up. I then gave it a test run to make sure it worked, it had called contacts and sent messages to everybody as it should. she wore it around her neck at all times and charged it at night beside her bed. A week later she had a heart attack and had fallen down in the bathroom, we all got messages and calls and responded immediately finding her on the floor. She was taken to hospital and when she saw me she held it up and said to me "it worked" and smiled at me, that memory alone will never leave me. Later that night she had died in a hospital bed with her family along side her instead of alone on the bathroom floor. This product was worth every penny, it was a little complicated to set up but once sorted worked perfectly. It has taken awhile to do this review but wanted to thank it so much as we all got to say goodbye.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to write such a moving review of your experiences. We are very sorry to hear of your loss, but we take comfort in the fact that your grandmother was able to be with her loved ones and you could say your goodbyes. We are touched by your story and grateful that you shared it with us - it is events like this that remind us why we do what we do. To be able to help a family this way makes everything we do worthwhile - we are so happy to have been able to help you and your grandmother. Thank you again for sharing.

Posted 4 years ago

“Outstanding! This is the kind of company that all businesses should strive to imitate. Their customer service and products are excellent and the peace of mind provided cannot be measured. I would have no hesitation in recommending them to anybody.”

Helpful Report

Posted 4 years ago

Thank you for your very kind words - we are delighted to hear that we are delivering the quality of products and services that we strive to. Thanks again!

Posted 4 years ago

“One of the best things about SureSafe is the communications following purchase. Always there, patient and courteous.”

Helpful Report

Posted 4 years ago

“I needed something for my elderly mother who had suffered from some falls. The equipment was delivered quickly and was easy to use. It gave me great peace of mind knowing help would come quickly. Support was available, and was very responsive. I would highly recommend this service. Les”

Helpful Report

Posted 4 years ago

Thanks for your great feedback Les. We are delighted to hear that you would highly recommend us :)

Posted 4 years ago

“I recently needed to organise for a smoke alarm to be connected to my grandmothers personal alarm system. She is living with vascular dementia and is listed as a vulnerable house house so the fire brigade has suggest we added this service onto the existing personal alarm system she has. SureSafe could not have been more helpful, from Miriam who organised the call out to Carl the engineer. Someone has to be at home when visitors are due as my grandmother will not know who they are, or what they need to visit for. This often causes distress so has to be managed correctly. SureSafe completely understood this when I spoke to them and bent over backwards to help. They couldn't have anymore to accommodate our needs; they were brilliant! I wish more companies were like this.”

Helpful Report

Posted 4 years ago

We always strive to treat every customer based on their individual needs - great to hear that we achieved this for you here. Thanks for your excellent review, and for your continued business!

Posted 4 years ago

“Excellent professional service, very timely and detailed response to enquiries. Programmed the device prior to posting - that was very helpful. The alarm is light and very to use. Customer service is excellent, would definitely recommend the product and the company.”

Helpful Report

Posted 4 years ago

Thank you for your great feedback - we really appreciate you taking the time to share this. Great to hear that both the service and the product hit the spot! Thanks again!

Posted 4 years ago

“I ordered my alarm on the internet and it arrived the next day. All staff contacted were very helpful and obliging despite the current coronavirus difficulties. I do not have a smart phone and also do not know ,or want to know , how to do texts so staff loaded my number. Item is brilliant, not only can I call for assistance if needed I can be communicated with just like a mobile, if I fall it summons help and if I wander it will provide my location to someone with a smart phone. Very good value for money and further good value at £45 per year for unlimited credit on the roaming sim. Would most certainly recommend to anyone prepared to listen.”

Helpful Report

Posted 4 years ago

Thanks for taking the time to leave your feedback - Very much appreciated! Thanks for recommending our product and service!

Posted 4 years ago

“I recently purchased a Suresafe Go Anywhere alarm on behalf of my mother. I have seldom dealt with a more helpful and professional company. The alarm arrived as promised and was pretty easy for my parents to set up. It gives them and me confidence that she is only a button away from help wherever she may be. Highly recommended!”

Helpful Report

Posted 4 years ago

Thank you Chris - we really appreciate you taking the time to share this. We aim to make every customer experience a good one, we are delighted to hear that you found our team to be helpful and professional. Thanks again!

Posted 4 years ago

“First Class! I can’t speak highly enough of the superb quality product and service that I received from SureSafe Alarms.”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

SureSafe Alarms Reviews