SureSafe Alarms Reviews

Name: SureSafe Alarms
Address: Bora Health LimitedAnfield Business Centre58 Breckfield Road South, Liverpool
Rating: 4.77

4.8 Rating 228 Reviews

97 %

of reviewers recommend SureSafe Alarms

Company Reviews

Metrics

4.8

Based on 228 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I find that the tie up with my iPhone difficult to understand. Your instructions both in the small booklet and the larger sheets are not written for the novice although I am very computer literate. Give time I suppose I will get to comprehend the lineage. Having used the wrist watch for some considerable time I now find it very efficient and sensitive to one’s actions”

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Posted 3 years ago

Very sorry you found the instructions difficult and small. Based on your feedback we now provide instructions to find online access to large user guides with all new alarms we send out. Really grateful that you shared this with us, future customers won't experience this thanks to you!

Posted 3 years ago

“It proved a bit fiddly to negotiate the whole website when all I wanted was to renew my annual rental. I and may be others, use the SureSafe device for emergency occasions only. Thus it is only switched on if out of the flat. The call allowance has hardly been used at all. Could there be a different tariff for that style of user?”

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Posted 3 years ago

Thanks for your feedback, we have shared this with our product team to see how we can do better next time!

Posted 3 years ago

“Really pleased with the SureSafeGo alarm. Had concerns about mobile signal but it does pick up eventually and keeps trying until it does. Both mum and I feel alot happier to know she has a means of contacting me if she feels unwell or falls. Just wished the instruction booklet didn't include the word 'elderly'. Mum's fiercely independent and a very young 81 year old. Actually I could do with this alarm myself when I go horseriding!!”

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Posted 3 years ago

Thank you for your great review!

Posted 3 years ago

“Feeling much more confident now that I have my alarm. Very friendly staff, product is easy to use and super simple to set up. Even for someone as old as me! Great work SureSafe! I would definitely recommend them.”

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Posted 3 years ago

So glad to hear that our alarm is giving you peace of mind and confidence!

Posted 3 years ago

“Arrived quickly. Customer Services were really helpful. Fitters had a bit if a problem but it was sorted.”

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Posted 3 years ago

Thank you for your review and the positive feedback about our delivery time and customer service team! We are sorry that the engineers had a bit of a problem but happy it was quickly resolved! Anything you may need in the future, please let us know, and hopefully, we can achieve the full 5 stars! Kind regards The SureSafe Team

Posted 3 years ago

“Very helpful”

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Posted 3 years ago

Thanks Peter :) Have a lovely day! The SureSafe Team

Posted 3 years ago

“Very easy to choose the alarm needed and arrived exactly on time as promised. Very happy with my purchase.”

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Posted 3 years ago

Thanks Lynne for the lovely review- Have a great day! The SureSafe Team

Posted 3 years ago

“Excellent service. Delivered very quickly. Gives our family peace of mind.,”

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Posted 3 years ago

Thanks for the great review, Irene. Happy that you are happy with our service and delivery time. Have a great day! Kind regards The SureSafe Team

Posted 3 years ago

“Easy to understand communication when ordering. Straight answers. One yearly payment. No rental / buy / different monthly payments like other suppliers. Easy to set up, just plug it in. Simple. Would definitely recommend SureSafe”

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Posted 3 years ago

Thank you so much for the lovely, detailed review! We are so glad that you would recommend us in the future, if you have any questions or queries, we are always on hand! Kind regards The SureSafe Team

Posted 3 years ago

“services are very good they response quickly. I m very happy to have this services”

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Posted 3 years ago

Hi Namrata! Thanks for the review- We are happy that you are happy!!

Posted 3 years ago

“I have most impressed with the swift response to my couple of accidental use of the device. I am content with the added security that SureSafe provides”

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Posted 3 years ago

Hi Norman Thanks for the review, we take great pride in our response time and we are glad you now feel secure. Kind regards The SureSafe Team

Posted 3 years ago

“It does what they say on the ad....Works straight out of the box. It took one quick phone call to set it up and I let it chatge overnight. Now I feel more confident even when I am away from home”

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Posted 3 years ago

Thanks for the great review Gerard, we are happy that you feel more confident when out and about! Kind regards The SureSafe Team

Posted 3 years ago

“Not very happy with the initial contact, but I got it resolved as I had a copy of my original invoice, and copied that to SureSafe”

Helpful Report

Posted 3 years ago

Hi Bill. We are sorry to hear that you were not satisfied with your contact with us. I have reviewed your order details and can see that you placed an order for PAYG credit for your SureSafeGO Alarm. When purchasing credit you are asked to provide the telephone number of your alarm, so we can add the credit to it for you. You instead gave your own mobile phone number, which means we would not know where to add the credit. We received this order at 9am on a Saturday morning and we had emailed you within 15 minutes to ask you for the correct number. You were still unable to let us know the correct number so we searched ourselves for it, found it and added it. I am not sure what more we could have done for you in this instance, but I am glad that we still managed to resolve this for you. Kind regards, The SureSafe Alarms Team.

Posted 3 years ago

“Test call quick and courteous respond. I feel it was a wise purchase and gives me peace of mind.”

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Posted 3 years ago

Thanks for the great review, Barry!

Posted 3 years ago

“I rang on behalf of my relative to discuss products, was promised a call back which they did not. Unfortunately my relative suffered another incident at home and was admitted to hospital. As this was the case we purchased the product without speaking to customer service. Item Was dispatched and arrived within a few days, emails received following were timely but have not had a confirmation email from anyone to confirm all emergancy details are on the system and is ready to go. I have been underwhelmed by the customer service however, Its early days and i am hoping the communication is not a reflection on the lifeline response service side of things, Fingers crossed!”

Helpful Report

Posted 3 years ago

Hi. Thank you for taking the time to review your recent order. Providing the best quality customer service is always our goal so we are sorry that you do not feel you received it here. I have checked your order details and can see that we called you 3 times and left a message after your initial enquiry. The alarm also took a few days to be delivered because when you placed the order online you entered the wrong post code. Our shipping team spotted this error, which meant that they prevented the delivery potentially getting lost, but you did take a day or two to get back to us with the correct post code when we contacted you. When you sent in your user information we received it at 11:54am and had everything set up and on our system by 3:45pm the same day - so you were all set within a few hours. We hold our hands up that we made an error in not confirming with you that the alarm was ready to test, and we are very sorry for that. Our procedures require us to confirm this by email and this has been a teaching opportunity to the member of staff that failed to do so. Thank you for bringing this to our attention. We are very glad that we got everything resolved for you though. Kind regards, The SureSafe Alarms Team.

Posted 3 years ago

“Excellent.”

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Posted 3 years ago

Thanks, Hilary!

Posted 3 years ago

“Excellent service and help really pleased with the alarm and the service we received”

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Posted 3 years ago

Thank you Mr. Roach! We hope that having a SureSafeGO gives you all the reassurance and peace of mind you need. The SureSafe Team

Posted 3 years ago

“Brilliant service! Replacement wrist band arrived next day. When this didn't pair with alarm unit, great support from help desk with positive outcome. This is what customer service should be. BTW great alarm!”

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Posted 3 years ago

Hi Paul Thank you so much for the 5 star review and I'm so glad our customer service team could assist you with setting up your new replacement band. If you need any support in the future, please do not hesitate in giving us a call! The SureSafe Team

Posted 3 years ago

“The product was delivered to the wrong address, when i ordered it the person on the phone was told that the delivery address was different from the billing address”

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Posted 3 years ago

Good Afternoon! Thank you for leaving a review. I'm glad we have now managed to resolve this issue for you and wish you a lovely rest of the week. The SureSafe Team

Posted 3 years ago

“This is a great service. Needed to locate my relative who was MIA and the pendant pinpointed his location. Thank you sure safe !”

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Posted 3 years ago

Hi Andrew- Wow, fantastic news that they were found safe & sound. Let us know if you ever need any assistance in the future! Take Care, SureSafe

Posted 3 years ago

SureSafe Alarms is rated 4.8 based on 228 reviews