SureSafe Alarms Reviews

Name: SureSafe Alarms
Address: Bora Health LimitedAnfield Business Centre58 Breckfield Road South, Liverpool
Rating: 4.77

4.8 Rating 228 Reviews

97 %

of reviewers recommend SureSafe Alarms

Company Reviews

Metrics

4.8

Based on 228 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, excellent product.”

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Posted 3 years ago

Thank you very much for your lovely review. Have a great week!

Posted 3 years ago

“Thankyou, yes, I received very prompt and helpful service. The replacement arrived the next day, and was simple for my grandson to connect.”

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Posted 3 years ago

Thank you for your order, Margaret! We are glad your son found it easy to set-up. Have a great day.

Posted 3 years ago

“We bought this for my mother-in-law. It makes her feel safer to know we are just at the end of 1 push of a button.”

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Posted 3 years ago

Thank you for our 5-star review! We are so glad that you are happy with the personal alarm for your Mother-In-Law. Have a great day.

Posted 3 years ago

“Absolutely brilliant product and company and I cannot praise them highly enough. We bought the alarm when my father stumbled and fell into the bath one night and was unable to get out himself. As he still liked to go shopping we bought the alarm with the SIM card and the automatic fall detection. The staff at SureSafe were amazing about getting us set up with the right product, the whole process was so simple from start to finish. In all their dealings with us, SureSafe were incredibly friendly and highly professional. Dad was a bit reluctant to use the alarm at first as he once pressed it while asleep and the emergency services were soon there. They were fine about it and said they would rather be called out once too often than not enough. After that, he felt more at ease and really did wear it all the time. The automatic fall detection was brilliant. When he finally did fall and broke his arm, the ambulance crew was there in no time and called me to let me know what was happening. Before he finally entered a care home, this alarm gave me me so much peace of mind that my father was able to stay in his own home and that I could be sure he would not be lying injured without anyone finding him. Very reasonably priced too.”

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Posted 3 years ago

Thank you for taking the time to leave such a detailed review of how SureSafe helped your father and your family. We are so happy to have been able to have been of assistance, so happy to have given you such peace of mind and to have been there when your father needed us most :)

Posted 3 years ago

“The SureSafe system that we purchased for use by my Mother not only gave us peace of mind, but also allowed my Mother to live in her home for longer than would have been possible otherwise. The system was easy to install and on the occasions that it had to be used it provided a very effective, efficient and reassuring service, with staff being supportive on all occasions and implementing the required action very efficiently. I would like to thank all at Suresafe for the service and the fantastic way it was implemented. Very many thanks.”

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Posted 3 years ago

Many thanks for your great feedback - we are so happy to hear that we were able to help you and your mother. It has been our pleasure :)

Posted 3 years ago

“The product arrived very quickly. It was very easy to buy. I now feel I have peace of mind. I would definitely recommend you to a friend, I wish all businesses/ companies had the same excellent service as SureSafe Alarms”

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Posted 3 years ago

Thanks for a lovely review, Judith- Great to hear you will recommend us :)

Posted 3 years ago

“Excellent service. Would recommend.”

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Posted 3 years ago

Thanks, Tracy!

Posted 3 years ago

“This alarm provides a bit more peace of mind all round; the unit itself is very sleek and the pendant is easy to wear and difficult to set off accidently with the easy press cover in place - a really good job all round, thank you so much.”

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Posted 3 years ago

“Alarm quickly delivered and service set up. Very effective and secure service providing great peace of mind.”

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Posted 3 years ago

“Great product and service. The whole family has peace of mind now.”

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Posted 3 years ago

“From start to finish, Suresafe have been marvellous not just in the transaction and advice process but as importantly in the After Sales service which has been nothing short of remarkable and compassionate. Without exception, all to whom I have spoken at Suresafe have provided kind and considerate care. As a carer of someone with dementia, I sought a very simple product that has since proved it's worth many times over. Great Company, great people. I now have peace of mind and thank them for all they have done.”

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Posted 3 years ago

“Simply order online by answering a few questions about the type of cover you require and delivery was next day , very simple to set up .”

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Posted 3 years ago

“Excellent customer service by Daniel Westhead. Daniel really went "the extra mile" when dealing with a request by me to "top up" my Mum's suresafe alarm. I had quoted an incorrect number of the device and he checked these details ,not once but twice, before proceeding with my request. As we have two alarms this was very much appreciated. It saved me having to pay out twice. I can not express my gratitude enough. In this day and age I really feel that he went out of his way to help. Well done.”

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Posted 3 years ago

“Brilliant service as always- Thank you SureSafe, you continue to give me peace of mind.”

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Posted 3 years ago

“Excellent product and excellent help a nd service”

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Posted 3 years ago

“Great service and great product Angela was so helpful and professional Thanks so much”

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Posted 3 years ago

“Great sales and delivery service. Actual alarm is fabulous for my 90 YO very independent mother who has dementia and can only recommend few improvements after 1st month. 1. To charge the device needs to be pushed through click on stand which my mum often fails to do so next morning it isn't charged 2. If not pressed hard to charge status no light on at all which is same as once fully charged so its impossible to tell if it is charged or hasn't been charged 3. Low battery warning works great but only sends single text and not repeated”

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Posted 4 years ago

“This company deserves the highest of recognitions. I dealt with a lady called Angela, she was extremely helpful, made the whole process of getting a fall alarm for my mum so easy. No hassle and very straight forward. I cannot thank you enough for all your help. I have no hesitation in recommending this company. First class throughout.”

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Posted 4 years ago

“Recently purchased a SureSafe Go for my mother in law. Found it very simple to set up, took about 2 minutes. My wife feels very confident to leave her mother at home on her own now. Makes my life considerably easier. Donald Bravington”

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Posted 4 years ago

“5 stars are just not enough ****************** I have now purchased 3 alarms for various different family members, their engineer even installed a keysafe in the current climate. The staff are brilliant and nothing is too much trouble. Well done and keep up the good work.”

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Posted 4 years ago

SureSafe Alarms is rated 4.8 based on 228 reviews