Superfooduk Reviews

Name: Superfooduk
Address: 148 Great North Road, 148 Great North Road, Hatfield
Rating: 4.33

4.3 Rating 1,524 Reviews

90 %

of reviewers recommend Superfooduk

4.3

Based on 1,524 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Superfooduk:

We are an online reseller of health food, vitamins & minerals, alternative therapeutic products and organic & natural beauty products since 2005.

Visit Website

Phone:

01707260233

Email:

parit@superfooduk.com

Location:

148 Great North Road,
148 Great North Road
Hatfield
AL95JN

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellebt service and speedy delivery thank you.”

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Posted 7 years ago

“Consistently good products, excellent service and fast delivery - thank you!”

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Posted 7 years ago

“Very slow delivery, ordered on 28th, despatched on 1st but didn't arrive until 9th.”

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Posted 7 years ago

Thank you for the feedback, we were sorry to hear of the problems you have had with your order. We have looked into our tracking record. We have information of this parcel being delivered on the 9th March. One of our Customer Service Representatives will contact you to resolve the issue. Again, please accept our apologies for any inconvenience caused. Kind Regards, Superfooduk.com

Posted 7 years ago

“Quick service”

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Posted 7 years ago

“The order I placed did take some time to arrive after I chased for it. At first, I was informed that the product had been discontinued and that I would get a refund, then afterwards I was told that it was offered by another company. However, everything is resolved and I am quite happy now that the 6 bots. GINSAGEL was delivered to me today.”

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Posted 7 years ago

Thank you for taking the time to comment on your recent purchase, we certainly appreciate your feedback as this allows us to focus on what needs improving. We looked into our correspondence record and cannot see any email regrading product availability sent to you. We have informed you about the clearance procedures as the certain countries may require certain documentation before the items are delivered. So, we made you aware that in some cases additional duties may be charged for this order. We are happy that the order has been successfully delivered. Again, please accept our apologies for any inconvenience caused. Kind Regards, Superfooduk.com

Posted 7 years ago

“Delivery did not arrive, Superfood immediately despatched a replacement which arrived quickly.”

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Posted 7 years ago

“Order now overdue and email to Superfood asking where it is not yet replied to.”

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Posted 7 years ago

Thank you for the feedback. We have checked. Unfortunately, we have not received any emails for you by using your email address and order number. We did you contact us? We have checked with dispatches and cannot get a tracking update from Royal Mail. We will send out a replacement at once and would appreciate if you can let us know if the original shipment is delivered as well. We apologize for the inconvenience and delay. Kind Regards, Superfooduk.com

Posted 7 years ago

“Got what I wanted at a really great price with very speedy delivery”

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Posted 7 years ago

“A very good service, will definitely buy again”

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Posted 7 years ago

“As I have yet to receive my purchase how can I review. I have e-mailed requesting the matter could be looked into but did not receive a reply. Todate I have not received my order therefore I rate the service and superfoods very poor and will not be purchasing again or recommending to anyone.”

Helpful Report

Posted 7 years ago

Thank you for the feedback. We have checked with dispatches and cannot get a tracking update from Royal Mail. Unfortunately deliveries with any carrier do sometimes go missing and there is very little any seller can do in a short time as enquires with the courier or Royal Mail can take time. We always try and ensure that the product which has gone missing can be sent out again in spite of any cost involved.We would have sent out a replacement but the product is currently out of stock. We will issue a full refund and apologize for the inconvenience and delay. Kind Regards, Superfooduk.com

Posted 7 years ago

“Very quick, efficient service. Great price and quality honey.”

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Posted 7 years ago

“Very good”

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Posted 7 years ago

“good service and very quck delivery”

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Posted 7 years ago

“My order was placed on 29/2/17 and an email was sent stating dispatch on 30/2/17.Several contacts were made by me via email and telephone about none arrival of order. It was stated that the whereabouts of the order had to be sorted before any further movement could be made. As there had been no progress with this complaint I requested a refund on 20/2/17,which was not paid until 24/2/17 when the order was finally declared lost!. Why the order could not have been resent and the whereabouts sorted later I can not understand.”

Helpful Report

Posted 7 years ago

Thank you for the feedback, we were sorry to hear of the problems you have had with your order. Unfortunately, deliveries with any carrier do sometimes go missing and there is very little any seller can do in a short time as enquires with the courier can take time. We always try and ensure that the product which has gone missing can be sent out again despite any cost involved. Unfortunately, we were not able to send a replacement as you have requested refund, which has been issued immediately. Due to the refund terms, it can take up to 48 working hours before the founds appear on your account. Again, please accept our apologies for any inconvenience caused. Kind Regards, Superfooduk.com

Posted 7 years ago

“Easy to order, prompt delivery”

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Posted 7 years ago

“Excellent service as usual and very quick delivery.”

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Posted 7 years ago

“Good prices and free postage”

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Posted 7 years ago

“Quick and efficient service”

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Posted 7 years ago

“Supplied me with cans of lovely sparkling non additive rhubarb & apple drink. I'd had it once in a cafe & looked all over so glad to find - prompt, swift service too.”

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Posted 7 years ago

“i recived my goods today 21/02/2017, your invoice is 09/02/2017 it is not normally, what you think about.”

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Posted 7 years ago

Thank you for the feedback, We were sorry to hear of the problems you have had with your order. The parcel has been sent by DPD and the tracking shows that due to the delivery address issue your parcel was delay. Should you have any questions regarding this order, please do not hesitate to contact us for further information. Again, please accept our apologies for any inconvenience caused. Kind Regards, Superfooduk.com

Posted 7 years ago

Superfooduk is rated 4.3 based on 1,524 reviews