Superfooduk Reviews

Name: Superfooduk
Address: 148 Great North Road, 148 Great North Road, Hatfield
Rating: 4.33

4.3 Rating 1,524 Reviews

90 %

of reviewers recommend Superfooduk

4.3

Based on 1,524 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Superfooduk:

We are an online reseller of health food, vitamins & minerals, alternative therapeutic products and organic & natural beauty products since 2005.

Visit Website

Phone:

01707260233

Email:

parit@superfooduk.com

Location:

148 Great North Road,
148 Great North Road
Hatfield
AL95JN

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never received this item yet very disappointed”

Helpful Report

Posted 2 years ago

We are extremely sorry to hear that you have not received your order. A member of our customer service team has contacted you to understand and resolve your query as soon as possible. In the future, we ask you to please message us directly as that will allow us to address and resolve your query much quicker.

Posted 2 years ago

“I haven’t received it yet!”

Helpful Report

Posted 2 years ago

We are sorry to hear this. A member of our customer service team has contacted you to understand and resolve your query as soon as possible. In the future, we ask you to please message us directly as that will allow us to address and resolve your query much quicker.

Posted 2 years ago

“Unfortunately this the worst experience I have had. The order was accepted then cancelled. You took my money and no refund so far. Very disappointed”

Helpful Report

Posted 2 years ago

We are sorry to know this. Please note, a full refund was issued for your order on 17/06/2022 and a refund notification was sent to the email address as well as the contact number provided. However, a member of our customer service team has now contacted you again regarding your order details.

Posted 2 years ago

“We are very satisfied with the processing of our order. The delivery to Germany was relatively prompt and without any complications. Many thanks.”

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Posted 2 years ago

“Excellent service and quality”

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Posted 2 years ago

“Extremely satisfied with service and the product supplied and will purchase this product again when in stock. Kind regards Leslie Westwood.”

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Posted 2 years ago

“Good price, good product, good service”

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Posted 2 years ago

“Very good price and speedy delivery”

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Posted 3 years ago

“Great value for money and service.”

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Posted 3 years ago

“Easy to order, swift delivery, very pleased.”

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Posted 3 years ago

“I liked it.Great”

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Posted 3 years ago

“Excellent service and fast delivery! My order was delivered without any delays and was very well packaged. Will absolutely buy from them again”

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Posted 3 years ago

“As a European purchaser I found the delivery to be without problems, I can't comment on the product I bought as this is a first purchase”

Helpful Report

Posted 3 years ago

“Terrible service. Don’t buy. I placed an order 500g of manuka honey then they sent me two 250g of items instead. No explanation no apology. When I questioned them, then they replied me back the stock was sold out. Funnily enough, I can return the items as unwanted therefore I got to pay postal cost. It would have been accepted, if they say before hands so that I can decide what to do with that. Yes. When you do math, it’s going to be the same but it’s trust.”

Helpful Report

Posted 3 years ago

Good afternoon, we are sorry to hear that you were supplied with 2 of 250g tubs instead of 1 of the 500g ordered. A member of our customer service team has contacted you in hope of resolving your query. we sincerely apologise for the inconvenience caused.

Posted 3 years ago

“fab quick service”

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Posted 3 years ago

“Excellent in every way”

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Posted 4 years ago

“Honey was for a friend, assume all good as she's had it before. Only issue was with Hermes delivery, they kept trying to deliver at the same time of day when I was at work, 3 week days running, 12-2PM on 2 of the days and 11-1 pm the other day. And they only messaged an hour or so before they were coming which didn't give me time to arrange anything. Managed to get out of work early but would have been good if they'd staggered the times, tried arly or late in day maybe.”

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Posted 4 years ago

“Excellent service. My product was processed & arrived within a few days.”

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Posted 4 years ago

“No problems whatsoever”

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Posted 4 years ago

“The reason i have only given a 3 star rating is as follows. It was my first time using the site,and i ordered some fairly expensive marshmallow treats,a few bags,i was putting together a luxury birthday hamper for someones birthday,who i happen to know loves these,so i ordered them on next day delivery by the allocated time needed. Well the next day comes and i didn't even receive a dispatch email,which i was told i would,so i got in touch with them. Long story short i asked for my next day delivery charge back,which i did get,however i didn't even then get my order the day after either,apparently it had got lost in transit or something similar,so i was offered a full refund or send another parcel out,to late for my friends birthday then,so had refund,which received in about 4 days i think. So the 3 stars is really just for the fact i got my money back ok,not a great first experience to be honest! I realize everyone makes mistakes,however with plenty of other places to shop i am probably not likely to use them again after this,first impressions and all that.”

Helpful Report

Posted 4 years ago

We are extremely sorry for the inconvenience caused. As explained, we were unable to gain tracking on the order, nor have it sent back to us. We sincerely apologise for this and we hope this does not discourage you from buying from us in the future.

Posted 4 years ago

Superfooduk is rated 4.3 based on 1,524 reviews