Superfooduk Reviews

Name: Superfooduk
Address: 148 Great North Road, 148 Great North Road, Hatfield
Rating: 4.33

4.3 Rating 1,524 Reviews

90 %

of reviewers recommend Superfooduk

4.3

Based on 1,524 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Superfooduk:

We are an online reseller of health food, vitamins & minerals, alternative therapeutic products and organic & natural beauty products since 2005.

Visit Website

Phone:

01707260233

Email:

parit@superfooduk.com

Location:

148 Great North Road,
148 Great North Road
Hatfield
AL95JN

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quite a speedy delivery”

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Posted 8 years ago

“Prompt delivery good price efficient service will order from you again Thankyou”

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Posted 8 years ago

“Great product and delivery”

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Posted 8 years ago

“Packaging was fine, but I thought it took quite a long time to arrive”

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Posted 8 years ago

Thank you for the feedback, we were sorry to hear of the problems you have had with delivery. However, we have a record of your parcel as being sent on the 21st and delivered on 26th. The estimated delivery for the economy parcel shows 3- 5 working days. Unfortunately sometimes parcel can be delayed for any reasons. Again, we apologize for the inconvenience. Kind Regards, Superfooduk.com

Posted 8 years ago

“Very happy with the service and product.”

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Posted 8 years ago

“The price was good and delivery service first class. Should order again from you.”

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Posted 8 years ago

“Quality product, great value, quick delivery.”

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Posted 8 years ago

“I liked the discount for buying 2 the same, nice touch and free shipping is always a plus Dispatch was quick and delivery time good Lots of products and I have not tried a search to see how well that works Would use Superfoods again”

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Posted 8 years ago

“Order exactly as described and received very quickly.”

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Posted 8 years ago

“First quality products and good service.”

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Posted 8 years ago

“My order was acknowledged quickly and I received the package quickly. No fuss, simple with no stress!”

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Posted 8 years ago

“Ordered on October 16th and haven't received my order yet neither a response to my emails. No tracking, poor customer service. I work in E-commerce and getting in touch with your customers as fast as possible is the number one rule. I won't buy from this company again.”

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Posted 8 years ago

Thank you for the feedback, we were sorry to hear of the problems you have had with your order. We can confirm the order has been processed and sent by DHL. The tracking record shows: in transit. Unfortunately, sometimes the International shipments can be delayed for any reasons. We have the correspondence record as the PayPal case has been raised. Please check the Inbox and Junk Mail folder. The tracking number will be resend to you. Should you have any questions regarding your order, please do not hesitate to email customer service for further assistance. Again, please accept our apologies for any inconvenience caused Kind Regards, Superfooduk.com

Posted 8 years ago

“very very good”

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Posted 8 years ago

“this is good”

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Posted 8 years ago

“I've been ordering 6 Vegepa every 3 months for several years and there's never been a problem until this time when the order failed to arrived by Royal Mail. I rang the sales line and someone said they'd email customer services about it and they would get back to me - but nobody did. I tried a second time but was told customer services didn't work on Saturdays. On the third time, I rang customer services direct and a very helpful lady said she would reorder for me and send the package by courier. 4 days later nothing seemed to have happened and I was just about to ring again when the courier turned up with my order. So everything sorted eventually but a bit more painfully than I would have liked. An email when the reorder was placed / dispatched would have been helpful.”

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Posted 8 years ago

Thank you for your feedback, we were sorry to hear of the problems you have had with your order. Unfortunately deliveries with any carrier do sometimes go missing and there is very little any seller can do in a short time as enquires with the courier or Royal Mail can take time. We always try and ensure that the product which has gone missing can be sent out again in spite of any cost involved. We are very sorry for the inconvenience and delay. Thank you for shopping with Superfooduk.com.

Posted 8 years ago

“The products came promptly and, I was very happy of the quality provided”

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Posted 8 years ago

“Much faster delivery now that you are using Hermes ,royal mail was rather slow.”

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Posted 8 years ago

“The only problem was the delivery was a little slow,otherwise very pleased.”

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Posted 8 years ago

“Where is my item? Not delivered yet. I sent an email and still waiting to get a response.”

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Posted 8 years ago

Thank you for your feedback, We are very sorry for the inconvenience you have had with your order. Unfortunately , we cannot get tracking update for this shipment. We always try and ensure that the product which has gone missing can be sent out again in spite of any cost involved. However, this time we are unable to provide the replacement. The full refund has been issued. Again, please accept our apologies for any inconvenience caused. Kind regards, Superfooduk

Posted 8 years ago

“Ordered goods. Arrived on time. purchased several times from Superfoods. All fine.”

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Posted 8 years ago

Superfooduk is rated 4.3 based on 1,524 reviews