Supanet Reviews

Name: Supanet
Address: Time Technology Park, Burnley
Rating: 4.44

4.4 Rating 623 Reviews

87 %

of reviewers recommend Supanet

Company Reviews

Metrics

Info

4.4

Based on 623 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

About Supanet:

Contact the Customer Service Team at: www.supanet.com/livechat

Supanet is a UK based telecommunication and internet service provider known for providing safe internet access for children.

In 1998, Supanet initially started as a dial-up Internet service provider in the United Kingdom. The company later started providing broadband, ADSL, Business Broadband, Fibre and additional services including web hosting, anti-virus software, internet telephony services, line rental, fibre broadband, online SMS services and other services.

Supanet are committed to only employing UK based call center staff with the Customer Service team being based out of Burnley Lancashire.

Supanet actively encourage reviews and appreciate all feedback whether good or bad, your comments help us to continually improve.

Visit Website

Phone:

07870162472

Email:

gary.holden@tpad.com

Location:

Time Technology Park
Burnley
BB127TW

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tried to opt out after being live for only 8 days and was told cancellation fee was over £500! Terrible customer service and appy tv is awful! Dont bother unless you want to be ripped off..”

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Posted 7 years ago

“Had my email account blocked without warning. They wanted £59 to restore my access to the account (which is illegal in Scotland - the same law that prevents wheel clamping here). I never pay blackmailers so will have nothing further to do with this criminal company.”

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Posted 7 years ago

“NATALIE VERY VERY VERY GOOD TOP LADY MOST HELPFUL AND VERY PROFESSIONAL I REPEAT I AM VERY PLEASED WITH THE SERVICE I RECEIVED GERRY BLAKE”

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Posted 7 years ago

“I received a quick response to my question and Marco was very helpful”

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Posted 7 years ago

“I am half way through your survey - your screen disappeared !!!”

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Posted 7 years ago

“Marco was super helpful and quick. Thank you Marco!”

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Posted 7 years ago

“This company said they had a 14 day cooling off period but when we tried to cancel 1 day after taking out the policy they charged us £50. Disgusting. DO NOT USE SUPANET.”

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Posted 7 years ago

“Solved the problem”

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Posted 7 years ago

“I would give it zero stars if I could. I got an email last night deactivating my email account and asking me to call a number which I did. They said I had to pay £60 immediately or I would not be able access my emails. I thought it was a scam and contacted SUPANET who said no it was them. To deactivate my account with no prior notice is outrageous and at best bad practise. I have never been able to send emails from my iPad as I couldn't get the MAP address and always had to log in via the internet but this blackmail, cooperate blackmail. Disgusted. Patricia Smith”

Helpful Report

Posted 7 years ago

Hi Patricia We take these matters very seriously, unfortunately we have no record of any customer fitting this account, nor can we verify anything about your identity from your name in our records. If you were a customer of ours, we would like to investigate this issue further, please contact us immediately on 01282 214555 so that we can resolve this issue as soon as possible

Posted 7 years ago

“I have been advised that I have sufficient broadband to watch 4K ultra on Netflix.”

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Posted 7 years ago

“I had a pressing problem and it was much easier to write my request than speak on the phone.”

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Posted 7 years ago

“very informative”

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Posted 7 years ago

“GOOD UNDERSTANDING WITH CAIN AND VERY HELPFULL”

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Posted 7 years ago

“Understood and sorted my issue in a Flash!”

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Posted 7 years ago

“The advisor today was great, answered quite quickly and sorted out the problem for me. When I tried a couple of days ago to use Live Chat it kept coming up with the same message as 3rd in queue and 4 minute wait, but it was the same message all evening! Much better today, thank you for your help.”

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Posted 7 years ago

“Helped via Live Chat on Webpage by Cain who was excellent. Understood my problem completely and fixed it within 5 minutes.”

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Posted 7 years ago

“I had a problem setting up the email account on my phone, Cain gave me the information I needed which made me realise I'd entered the user name in incorrectly.”

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Posted 7 years ago

“the live chat was very good but the service i get at home ( broadband ) very poor”

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Posted 7 years ago

“Live chat is brilliant. The phone lines can be soo busy when you ring. Brilliant idea thanks”

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Posted 7 years ago

Hello Thank you for your kind comments, please don't hesitate to use live chat again should you need. Many thanks Supanet Customer Services

Posted 7 years ago

“Did a live web chat. very helpful”

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Posted 7 years ago

Hello Thank you for your kind comments, I'll be sure to pass them on to the advisor that helped you today. Many thanks Supanet Customer Services

Posted 7 years ago

Supanet is rated 4.4 based on 623 reviews