Supanet Reviews

Name: Supanet
Address: Time Technology Park, Burnley
Rating: 4.44

4.4 Rating 623 Reviews

87 %

of reviewers recommend Supanet

Company Reviews

Metrics

Info

4.4

Based on 623 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

About Supanet:

Contact the Customer Service Team at: www.supanet.com/livechat

Supanet is a UK based telecommunication and internet service provider known for providing safe internet access for children.

In 1998, Supanet initially started as a dial-up Internet service provider in the United Kingdom. The company later started providing broadband, ADSL, Business Broadband, Fibre and additional services including web hosting, anti-virus software, internet telephony services, line rental, fibre broadband, online SMS services and other services.

Supanet are committed to only employing UK based call center staff with the Customer Service team being based out of Burnley Lancashire.

Supanet actively encourage reviews and appreciate all feedback whether good or bad, your comments help us to continually improve.

Visit Website

Phone:

07870162472

Email:

gary.holden@tpad.com

Location:

Time Technology Park
Burnley
BB127TW

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got a rebate. Not at the first time of asking but at the second. Generally I find supanet at best difficult. To start with I was supplied with faulty equipment which was replaced with faulty equipment so by the time I did get the correct stuff I was already fed up with Supanet. I then tried to invoke the cooling off period to cancel but was told I could not as time had run out. How the hell do you run out of time when the service you have been paying for for two weeks is unavailable? I like the "spirit" of agreements, it seems that Supanet love the letter and I think perhaps they have written their codes to just about fit inside the legal requirements.”

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Posted 7 years ago

“by offering me a cheaper , deal i have been with you many years ,and alwas have good service f blacker”

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Posted 7 years ago

“Ibrahim excellent service”

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Posted 7 years ago

“Excellent service & Alexa was very helpful”

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Posted 7 years ago

“Abby made us happy, quickly!”

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Posted 7 years ago

“Abrahim very helpful. Resolved my speed issues. Very happy with the service provided.”

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Posted 7 years ago

“Ibrahim did a very good job for me. Full marks.”

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Posted 7 years ago

Hello Pam Thank you for your five star review and your feedback on how helpful Ibrahim was. Your feedback helps us continually improve the levels of support we offer. Many thanks Supanet Customer Services

Posted 7 years ago

“My Live Chat call was answered promptly by Abby. She investigated my account and saw that the issue had been reported last week and an order raised. She has re raised the order and told me it should be fixed in 24 hours”

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Posted 7 years ago

Hello Alan Thank you for your kind review and comments, I'll be sure they are passed on to Abby so she knows her efforts were appreciated. Please don't hesitate to contact us again if we can be of any help. Many thanks Supanet Customer Services

Posted 7 years ago

“Supanet sorted out a problem with their supplier BT who had caused us to be without Broadband for over two weeks. Ibrahim in Supanet (Time) told BT precisely about a port mismatch in the BT exchange causing the problem, which BT had previously failed to spot on many occasions as the root cause. The only criticism I would have with Supanet is that their technical Helpdesk takes an age to get through to on the phone and their chat support is fairly limited In knowledge. It was when I was finally passed on to Ibrahim in Time technical support that things really started happening. Many thanks Ibrahim!”

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Posted 7 years ago

Hello Nick Thank you for taking the time to leave your comments, they are much appreciated. Feedback such as this is invaluable to us in identifying what we're doing well and where we can improve. Please don't hesitate to contact us again if we can be of any help. Many thanks Supanet Customer Services

Posted 7 years ago

“prompt and efficient response to my query”

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Posted 7 years ago

“Abby got me up and running after my move to a new house. Thanks Abby!”

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Posted 7 years ago

“Moved my line to a new house”

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Posted 7 years ago

“Very prompt and efficient service”

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Posted 7 years ago

“Abby was great thanks. Only took a few minutes. I had already checked for viruses.”

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Posted 7 years ago

“Had a live chat with Alexa who was very polite and accommadating”

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Posted 7 years ago

“ibrahim resolve my issue”

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Posted 7 years ago

“I was dealt with by Abby who I found to be very helpful and efficient”

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Posted 7 years ago

“Allowed me back to access my email account”

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Posted 7 years ago

“Abby solved my problem straight away. She was friendly and very efficient. she was also patient and didnt mind waiting while I blundered through !!”

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Posted 7 years ago

“ibraham sorted issues very quickly great service”

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Posted 7 years ago

Supanet is rated 4.4 based on 623 reviews