Supanet Reviews

Name: Supanet
Address: Time Technology Park, Burnley
Rating: 4.44

4.4 Rating 623 Reviews

87 %

of reviewers recommend Supanet

Company Reviews

Metrics

Info

4.4

Based on 623 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

About Supanet:

Contact the Customer Service Team at: www.supanet.com/livechat

Supanet is a UK based telecommunication and internet service provider known for providing safe internet access for children.

In 1998, Supanet initially started as a dial-up Internet service provider in the United Kingdom. The company later started providing broadband, ADSL, Business Broadband, Fibre and additional services including web hosting, anti-virus software, internet telephony services, line rental, fibre broadband, online SMS services and other services.

Supanet are committed to only employing UK based call center staff with the Customer Service team being based out of Burnley Lancashire.

Supanet actively encourage reviews and appreciate all feedback whether good or bad, your comments help us to continually improve.

Visit Website

Phone:

07870162472

Email:

gary.holden@tpad.com

Location:

Time Technology Park
Burnley
BB127TW

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Anonymous

Anonymous // 01/01/2019

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“Live chat quickly answered my enquiry satisfactorily”

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Posted 8 years ago

Hello Mr Choldcroft Thank you for your review and your feedback. We're happy you found the Supanet live chat feature useful and hope that you use it again should you ever need contact us. Thank you once again. Supanet Customer Service

Posted 8 years ago

“Max sorted my problem thank you.”

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Posted 8 years ago

Hello Denise Thank you for leaving us a review and your comments on how helpful Max was today. Please do not hesitate to contact us again if we can be of any further assistance. Many thanks Supanet Customer Service

Posted 8 years ago

“Max sorted my query straight away.”

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Posted 8 years ago

Hello Jo Thank you for your feedback, I'll be sure to let Max know you've left a review and pass on your comments. Please don't hesitate to contact us again if we can be of any further assistance. Many thanks Supanet Customer Service

Posted 8 years ago

“My activation day is today, but I still haven't got my router, and apparently it's only getting dispatched today. Supanet has this order for 2 weeks and yet the router is only being dispatched today”

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Posted 8 years ago

“As I've only been with Supanet one week it's hard to give a proper review. What I can say is everyone I've spoken to have been very helpful”

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Posted 8 years ago

Hello Andrea Welcome to Supanet! Thank you for taking the time to leave us a review and your feedback on the people you've spoken with so far, I'll be sure to pass on your comments. Please don't hesitate to contact us again if we can be of any assistance in the future. Many thanks Supanet Customer Service

Posted 8 years ago

“Very good service”

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Posted 8 years ago

Hello Ann Thank you for your feedback, it is much appreciated! Many thanks Supanet Customer Services

Posted 8 years ago

“I found the service to be expeditious and friendly. I particularly liked the fact that I wasn't pushed into buying a package I didn't need, which is rare. Top marks from me, I would recommend, many thanks.”

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Posted 8 years ago

Hello Christopher Thank you for taking the time to leave us a review, we're happy you've found the service to your satisfaction. Please don't hesitate to contact us via live chat if we can be of any further assistance. Many thanks Supanet Customer Services

Posted 8 years ago

“Dealt with my issues”

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Posted 8 years ago

“My concern was acknowledged and dealt with very quickly and satisfactorily”

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Posted 8 years ago

“By immediate response - now so much better by "live Chat" than waiting endlessly on landline phones!”

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Posted 8 years ago

“by replying”

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Posted 8 years ago

“Supanet were very succinct and clear in explaining their services and their association with BT. Impressive professional and friendly telephone manner. Wouldn't hesitate to recommend them to family and friends.”

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Posted 8 years ago

“they keep in touch extremely helpful very pleased .”

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Posted 8 years ago

“My original call was handled promptly and very efficiently. ThEnjoy operator listened carefully to me requirements of their service and produced the package I needed. The entire process was swift leaving me with the oh so rare"feel good factor" following the call. A couple of days later I received a follow up courtesy call to ensure I was satisfied with and understood the package I had opted for. An old fashiond and very welcome approach to customer service. If This is an example of the service to come then I have definitely made the right choice to change provider. Well done!!!”

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Posted 8 years ago

“I originally thought I was phoning another provider but after speaking to Aaron he convinced me supanet was the way forward. He was extremely helpful and fluent throughout the the process and also the guy with the follow up call was very helpful and very informative. Super service which I would highly recommend.”

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Posted 8 years ago

“My query hasn't been resolved yet but the person I spoke to was very helpful and professional and, although she couldn't help me with my query, told me what she would do to assist me in trying to resolve my problem.”

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Posted 8 years ago

“I think that I am making progress with a complex situation”

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Posted 8 years ago

“getting my problem sorted as quickly as they can. only one problem is the waiting time when trying to talk to someone on the phone”

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Posted 8 years ago

Thank you for contacting us today. Please accept our apologies on the wait times you encountered when contacting us via telephone, this is something we are working on to improve. In the meantime please don't hesitate to use our live chat service if we can ever be of help again in the future. Many thanks Supanet Customer Services

Posted 8 years ago

“Cannot comment on telephone/broadband service but trying to get hold of, and get an answer from, customer services was very, very time-consuming. Process gave the impresiion that customers who wished to cancel an order were left at end of queue. However, i must say that final contact via live chat was certainly helpful”

Helpful Report

Posted 8 years ago

Hello John Thank you for your positive comments about our live chat customer helpline. Please accept our apologies regarding the wait times you encountered when trying to contact us via telephone, we are working on improving this, in the meantime please don't hesitate to use our live chat facility if we can be of any further assistance in the future. Many thanks Supanet Customer Service

Posted 8 years ago

“Tried to sort out a billing problem. Time will tell if it gets sorted. If it does, score will become 4.”

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Posted 8 years ago

Supanet is rated 4.4 based on 623 reviews