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Supanet Reviews

4.4 Rating 623 Reviews
87 %
of reviewers recommend Supanet
4.4
Based on 623 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Read Supanet Reviews

About Supanet:

Contact the Customer Service Team at: www.supanet.com/livechat

Supanet is a UK based telecommunication and internet service provider known for providing safe internet access for children.

In 1998, Supanet initially started as a dial-up Internet service provider in the United Kingdom. The company later started providing broadband, ADSL, Business Broadband, Fibre and additional services including web hosting, anti-virus software, internet telephony services, line rental, fibre broadband, online SMS services and other services.

Supanet are committed to only employing UK based call center staff with the Customer Service team being based out of Burnley Lancashire.

Supanet actively encourage reviews and appreciate all feedback whether good or bad, your comments help us to continually improve.

Visit Website

Phone:

07870162472

Email:

gary.holden@tpad.com

Location:

Time Technology Park
Burnley
BB127TW

Write Your review

Anonymous
Anonymous  // 01/01/2019
Dealt with my request efficiently and courteously
Helpful Report
Posted 6 years ago
Helpful response by Caroline.
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Posted 6 years ago
very quick response to my questions
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Posted 6 years ago
Excellent customer service today by caroline who helped answer my queries professionally.
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Posted 6 years ago
After two days of trying Caroline finally realised the mistake other reps had made and corrected it for me.
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Posted 6 years ago
My online chat request was answered very quickly, which is always a bonus these days with all these automated systems, and an explanation and temporary solution was provided quickly. Thank you
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Posted 6 years ago
Helping me to sort out modem problem by e-mailing instructions
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Posted 6 years ago
On live chat with Grace, who was very helpful and quickly responded to all my queries and questions.
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Posted 6 years ago
It was quick and easy
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Posted 6 years ago
You were able to answer all my question today.
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Posted 6 years ago
Very useful to have the on line chat, have dealt with the same two operators over the last week, they have been efficient & polite, no need to add anything else
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Posted 6 years ago
As usual, the staff on livechat was very helpful
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Posted 6 years ago
The problem with logging into my email was resolved swiftly by online chat.
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Posted 6 years ago
They provided me with the information I requested but I am not happy that the development is not fully completed and that I cannot get my usage as before.
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Posted 6 years ago
responsive
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Posted 6 years ago
The girls on chat line are very good, I have no problem with them, unfortunately, they can't fix the problems I do have with the system
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Posted 6 years ago
The contact today was very good. The info I needed was there.
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Posted 6 years ago
I was very satisfied today with Caroline help she was very good and got things sorted out for me
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Posted 6 years ago
You changed my package quickly.
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Posted 6 years ago
Quick and efficient assistance
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Posted 6 years ago
Supanet is rated 4.4 based on 623 reviews