Supanet Reviews

Name: Supanet
Address: Time Technology Park, Burnley
Rating: 4.44

4.4 Rating 623 Reviews

87 %

of reviewers recommend Supanet

Company Reviews

Metrics

Info

4.4

Based on 623 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

About Supanet:

Contact the Customer Service Team at: www.supanet.com/livechat

Supanet is a UK based telecommunication and internet service provider known for providing safe internet access for children.

In 1998, Supanet initially started as a dial-up Internet service provider in the United Kingdom. The company later started providing broadband, ADSL, Business Broadband, Fibre and additional services including web hosting, anti-virus software, internet telephony services, line rental, fibre broadband, online SMS services and other services.

Supanet are committed to only employing UK based call center staff with the Customer Service team being based out of Burnley Lancashire.

Supanet actively encourage reviews and appreciate all feedback whether good or bad, your comments help us to continually improve.

Visit Website

Phone:

07870162472

Email:

gary.holden@tpad.com

Location:

Time Technology Park
Burnley
BB127TW

Write Your review

Tell us how Supanet made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Online fine hopeless by phone”

Helpful Report

(AA420) - Posted 8 years ago

Hello Geoffrey Thank you for your review and your feedback. Please be assured that we are working at improving our telephone service during busy periods. You can always contact us quickly at www.supanet.com/livechat though. Many thanks Supanet Customer Service

Posted 8 years ago

“Carl the operator was quick to answer and was very helpful in dealing with my inquiry”

Helpful Report

(AC451) - Posted 8 years ago

Hello Iain Thank you for your review, I'll pass on your comments to Carl so he knows his efforts were appreciated today. Please don't hesitate to contact us again if we can be of any further assistance. Many thanks Supanet Customer Service

Posted 8 years ago

“quick to access my details and quick to resolve query”

Helpful Report

(AA420) - Posted 8 years ago

Hello Thank you for taking the time to leave us your comments, we're happy that you enjoyed the service provided on live chat today. If there's anything we can do in the future to help, please don't hesitate to contact us again. Many thanks Supanet Customer Service

Posted 8 years ago

“Answered all the questions, fast response, Great help. Thumbs up”

Helpful Report

(AD196) - Posted 8 years ago

Hello Thank you for your review and your positive comments. Please don't hesitate to contact us again if you need anything. Many thanks Supanet Customer Service

Posted 8 years ago

“Very efficient service.”

Helpful Report

(AS271) - Posted 8 years ago

Hello Thank you for your review and your feedback, we're glad you enjoyed the level of customer service we offered you today. Many thanks Supanet Customer Service

Posted 8 years ago

“Simone was fantastic and the live chat is brilliant for me, saves phone calls.”

Helpful Report

(AS271) - Posted 8 years ago

“Ally the agent who helped me solve the problem with my router was very helpful and patient.”

Helpful Report

(AA420) - Posted 8 years ago

Hello John Thank you for your 5* review and your feedback on how helpful Ally was today. I'll make sure these comments are passed on to her. Please don't hesitate to contact us again if we can be of any assistance. Many thanks Supanet Customer Service

Posted 8 years ago

“Great to finally get straight through to someone rather than hanging on the phone for an eternity”

Helpful Report

(AS271) - Posted 8 years ago

Hello Thank you for your review and comments, we are working on how to reduce our waiting times during busy periods. Presently the quickest way to speak to us is via live chat at www.supanet.com/livechat Many thanks Supanet Customer Service

Posted 8 years ago

“Contact was established very quickly and although Ally was unable to answer my question he was very efficient and arranged for someone to call me.”

Helpful Report

(AA420) - Posted 8 years ago

Hello John Thank you for your kind review and feedback. I can see from the notes in your account that we're going to call you to discuss your enquiry. Please don't hesitate to contact us again via live chat and thank you once again. Supanet Customer Service

Posted 8 years ago

“By agreeing to keep my current price and not imposing an increase.”

Helpful Report

(AA420) - Posted 8 years ago

Hello Ronald Thank you for contacting us today, we're happy you've chosen to stay on as a customer. Many thanks Supanet Customer Service

Posted 8 years ago

“Got it all sorted thanks”

Helpful Report

(AA420) - Posted 8 years ago

Hello Denise Thank you for your comments, we're happy we could be of assistance today. Many thanks Supanet Customer Service

Posted 8 years ago

“Both the Operators (Ally and Carl) on the Live Chat were very good and helpful. They were very quickly on to my problem and provided a solution (which I have not tried yet though)”

Helpful Report

(AA420) - Posted 8 years ago

Hello Thomas Thank you for taking the time to write a review, we're happy we could be of help today. I'll make sure Ally & Carl are made aware that their help was appreciated. If you need to contact us in the future please don't hesitate to use our live chat feature. Many thanks Supanet Customer Service

Posted 8 years ago

“using chat meant no being put on hold ,I could put my point across in my own time and not rush to answer, much better than phone”

Helpful Report

(AS271) - Posted 8 years ago

Hello Rosemary Thank you for your review and your comments about the customer service you received today. I'll pass your comments on to the agent that helped you too. Many thanks Supanet Customer Service

Posted 8 years ago

“Quick connection to live chat and helpful advice and service.”

Helpful Report

(AD196) - Posted 8 years ago

Hello Thank you for contacting us today, we're happy we helped with your enquiry. If we can be of further assistance please don't hesitate to contact us again. Many thanks Supanet Customer Service

Posted 8 years ago

“Very helpful and got me a great package”

Helpful Report

(AS271) - Posted 8 years ago

Hi Craig Thank you for contacting us today and for your new order! Thank you for your continued custom. I'll pass your comments to Simone for you. Many thanks Supanet Customer Service

Posted 8 years ago

“Many issues too long to list. Will not be renewing my contract.”

Helpful Report

(AS271) - Posted 8 years ago

Hello, Thank you for taking the time to leave a review, we'd love to try to resolve any issues that you have as we don't like to have unhappy customers. I've arranged a senior call back for you so that we can discuss this directly and resolve any outstanding issues. I hope that we'll have these resolved to your satisfaction as quickly as is possible. Once again, many thanks Supanet Customer Service

Posted 8 years ago

“Answered my query very fast and efficiently”

Helpful Report

(AS271) - Posted 8 years ago

“My overpayment was recognised and although we did not agree on everything I feel that a compromise was made by refunding the unknown delivery charge.”

Helpful Report

(AA420) - Posted 8 years ago

“First time I have used online chat but phone line very busy. Very impressed with speed of response to issue raised. Many thanks, should need arise will probably use online chat instead of telephone in future.”

Helpful Report

(AC451) - Posted 8 years ago

“Ally was very quick and very helpful.”

Helpful Report

(AA420) - Posted 8 years ago

Hello Julie Thank you for contacting us today and for your feedback. I'll make sure Ally knows you appreciated her help with your enquiry today. Many thanks Supanet Customer Service

Posted 8 years ago

Supanet is rated 4.4 based on 623 reviews