Supanet Reviews

Name: Supanet
Address: Time Technology Park, Burnley
Rating: 4.44

4.4 Rating 623 Reviews

87 %

of reviewers recommend Supanet

Company Reviews

Metrics

Info

4.4

Based on 623 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

About Supanet:

Contact the Customer Service Team at: www.supanet.com/livechat

Supanet is a UK based telecommunication and internet service provider known for providing safe internet access for children.

In 1998, Supanet initially started as a dial-up Internet service provider in the United Kingdom. The company later started providing broadband, ADSL, Business Broadband, Fibre and additional services including web hosting, anti-virus software, internet telephony services, line rental, fibre broadband, online SMS services and other services.

Supanet are committed to only employing UK based call center staff with the Customer Service team being based out of Burnley Lancashire.

Supanet actively encourage reviews and appreciate all feedback whether good or bad, your comments help us to continually improve.

Visit Website

Phone:

07870162472

Email:

gary.holden@tpad.com

Location:

Time Technology Park
Burnley
BB127TW

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Guy was very helpful and solved my problem”

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Posted 7 years ago

“Guy very helpful”

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Posted 7 years ago

“I was able to access my emails again.”

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Posted 7 years ago

“Very quick”

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Posted 7 years ago

“A very nice lady called Abbey was very patient, polite and helpful throughout our contact.”

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Posted 7 years ago

“no commentd”

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Posted 7 years ago

“Have been with supanet for 11 months and can honestly say that it's the worst internet , phone and TV provider I have ever encountered. The phone line didn't work for 11 months ,I was paying £18.99 a month for this service , the internet is so slow at times I couldn't even retrieve my emails and it also shuts down sometimes for hours . The TV which supanet provides through appy TV sometimes works . watching any football is so frustrating as the buffering is awful and if I do manage to watch a film it usually stops half way through. Have been in contact with supanet so many times . My contract with supanet finishes February 2018 and I will definitely won't be renewing it .”

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Posted 7 years ago

“Very happy.”

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Posted 7 years ago

“spoke to Abby today one of your advisors, very helpful and patient excellent”

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Posted 7 years ago

“Quick response today. Previous more lengthy queries dealt with v efficiently, questions from a silver surfer - answered patiently!”

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Posted 7 years ago

“The advisor was very helpful and sympathetic, and easy to understand”

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Posted 7 years ago

“today the response was realy helpful and abby was very under standing”

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Posted 7 years ago

“Quick response, clear instructions to rectify internet connection issue”

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Posted 7 years ago

“NEW ROUTER ORDERED THROUGH LIVE CHAT”

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Posted 7 years ago

“Customer service is fantastic but as an internet provider, it is not the greatest. The internet always seems to stop working randomly but I will hand it to the tech team, they always do everything they can to help.”

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Posted 7 years ago

“Abby was a great help today sadly I now believe that my phone line provider is lying to me about a fault on my line.”

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Posted 7 years ago

“Simon was a great help today sadly I now believe that my phone line provider is lying to me about a fault on my line.”

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Posted 7 years ago

“Live chat tech support provided near instant response to my issue, much better than trying to call through to call centre. Many thanks for the quick and helpful response.”

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Posted 7 years ago

“good customer service from ABBY”

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Posted 7 years ago

“The Chat procedure was simple and effective to use. Operator Abby helpful, unfortunately my problem could not be resolved but I was given help and advice which I hope may work. Thank you”

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Posted 7 years ago

Supanet is rated 4.4 based on 623 reviews