Supanet Reviews

Name: Supanet
Address: Time Technology Park, Burnley
Rating: 4.44

4.4 Rating 623 Reviews

87 %

of reviewers recommend Supanet

Company Reviews

Metrics

Info

4.4

Based on 623 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

About Supanet:

Contact the Customer Service Team at: www.supanet.com/livechat

Supanet is a UK based telecommunication and internet service provider known for providing safe internet access for children.

In 1998, Supanet initially started as a dial-up Internet service provider in the United Kingdom. The company later started providing broadband, ADSL, Business Broadband, Fibre and additional services including web hosting, anti-virus software, internet telephony services, line rental, fibre broadband, online SMS services and other services.

Supanet are committed to only employing UK based call center staff with the Customer Service team being based out of Burnley Lancashire.

Supanet actively encourage reviews and appreciate all feedback whether good or bad, your comments help us to continually improve.

Visit Website

Phone:

07870162472

Email:

gary.holden@tpad.com

Location:

Time Technology Park
Burnley
BB127TW

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I spoke to an operator called on the live chat thing, she was extremely helpful, Supanet used to be rubbish a Customer Service, they seem to be on top of it now. Thanks Simone”

Helpful Report

(AS271) - Posted 8 years ago

Hello Charles Thank you for your lovely review and for your comments. We are working hard to provide the very best levels of customer service to our customers so your feedback on the improvements is much appreciated.

Posted 8 years ago

“sorted my problem very efficiently”

Helpful Report

(AD196) - Posted 8 years ago

Thank you for your comments James, they are much appreciated. I'll make sure this feedback is passed on to the agent who assisted with your enquiry today.

Posted 8 years ago

“I am not impressed with the general level of service, but using the chat line and speaking to Simone was a really refreshing change, the level of help was excellent and queries/worries were answered in a very straight forward way”

Helpful Report

(AS271) - Posted 8 years ago

Thank you for your review James, I'll be sure to feedback your comments to Simone to let her know your appreciated her help whilst on chat today. Please be assured that we are working on ways to improve our response time during busy periods. You can always contact us via live chat if you need at www.supanet.com/livechat

Posted 8 years ago

“the operator was interested and informative”

Helpful Report

(AS271) - Posted 8 years ago

Thank you for your comments and review Ray I'll be sure to pass them on to the Customer Service agent that helped you with your enquiry today.

Posted 8 years ago

“Live chat was good but telephone communications abysmal”

Helpful Report

(AD196) - Posted 8 years ago

Thank you for your feedback Paul. We take your comments on board, rest assured we are working towards improving this area of our Customer Service department. Thank you for contacting us today and if we can be of any further assistance please don't hesitate to contact at www.supanet.com/livechat

Posted 8 years ago

“I occasionally receive responses to emails but generally they go unanswered. I wait on the phone for ages to get a response (25 mins today and no response. I have waited up to 60 mins before I gave up). This applies to both Technical Support and Customer Support. I have been a customer for over 10 years - when 'dial-up' was the thing. (My switch to broadband was 23rd Feb 2006). Contacting Supanet has always been a major problem. Every now and then I get excellent service, like today when I managed to get through to Dominic on Livechat. I have had excellent service from Katie in Customer Support but these are the exceptions.”

Helpful Report

(AD196) - Posted 8 years ago

“Simone, was very helpful, getting through on the phone is IMPOSSIBLE, but Chatline was excellent. Thank you again,Simone”

Helpful Report

(AS271) - Posted 8 years ago

Thank you for your feedback Carl, I'll pass on your comments to Simone to let her know you appreciated her help today. Our live chat service is the quickest way to contact us still.

Posted 8 years ago

“I feel £17.99 I was paying monthly for your connection, was very excessive for ADSL2, I had a BT offer to do it at £4.50 for 12 months, but you have come up once I was about to abandon Supanet of an offer of £3.99 a month for 100gb download max, which I have accepted - it is a shame a customer has to sign elsewhere, for you to find you value them - but that's life I guess. So I think I am still (just) your longest surviving customer......”

Helpful Report

(AD196) - Posted 8 years ago

Hi Bob, thank you for taking the time to leave us a review and for being such a longstanding customer! We'll always try to look after our favourite customers whenever we can, we're really pleased you've chosen to stay with us, hopefully for many more years too!

Posted 8 years ago

“The customer services lady on the chatline was very efficient and helpful. Unfortunately it seems that your customer services telephones are not answered as I had spent in excess of 2 hours over three attempts waiting for a response - hopeless and needs addressing urgently!!!”

Helpful Report

(AD196) - Posted 8 years ago

Thank you for your review and feedback David, we have been experiencing higher than usual call volumes which has meant wait times have increased this morning. Please accept our apologies we are working on improving this, in the meantime live chat is still the fastest way to speak to an advisor at www.supanet.com/livechat

Posted 8 years ago

“The customer services and staff have been very friendly and helpful but there is too long of a wait for the services to be activated.”

Helpful Report

(AD196) - Posted 8 years ago

Thank you for your feedback and review, your comments help us identify where we can improve our service. I can see from your account we're looking to try and bring your activation date forward if at all possible and we'll come back to you directly on this. Thank you once again.

Posted 8 years ago

“Had an on line chat with Simone about leaving supanet-she was very helpful and in fact we negotiated a new contract which means I stay with supanet. She was very efficient”

Helpful Report

(AS271) - Posted 8 years ago

Thank you for your feedback and review! I'll make sure to pass your comments on to Simone so she knows her help was appreciated today. Thank you for choosing to stay with Supanet also, it's very much appreciated.

Posted 8 years ago

“very good service on the chat line today from Simone - prompt and efficient”

Helpful Report

(AS271) - Posted 8 years ago

Hello John, Thank you for you feedback, I'll pass on your comments to Simone to let her know she has been of help today! Thanks again Supanet Customer Service

Posted 8 years ago

“generally made things really easy for me and the live chat is a really nice feature”

Helpful Report

(AS271) - Posted 8 years ago

Hi Jacob, Thank you for your positive review and your feedback on our live chat service. If we can be of any further help in the future, please don't hesitate to contact us at www.supanet.com/livechat Many thanks Supanet Customer Service

Posted 8 years ago

“Domonic was great, he fixed my problem really quickly, without fuss, Thank you.”

Helpful Report

(AD196) - Posted 8 years ago

Thank you for your positive review Tamlyn, I'll pass on your feedback to Dominic. Glad we could be of assistance today!

Posted 8 years ago

“I joined in May.. I have had bad internet / wifi / tv service since constantly calling but they never sort it out. Also been over charged twice. They have not held to there end of the contract i have always paid on time and Stuck to my end of the contract.”

Helpful Report

(AA420) - Posted 8 years ago

Thank you for contacting us Ayse. Please accept our apologies that this matter has not been dealt with as quickly as you would like. I can see we've since been in touch to resolve your fault. We'll monitor this for you to ensure the issue is resolved as soon as possible for you. Thanks again. Supanet Technical Team

Posted 8 years ago

“the agent was very efficient at dealing with my request and dealt with it in a very helpful manner and explained every thing to me”

Helpful Report

(AD196) - Posted 8 years ago

Thank you for your feedback, we really appreciate you taking the time to let us know how we're doing!

Posted 8 years ago

“Great service!”

Helpful Report

(AS271) - Posted 8 years ago

We're pleased you were happy with the customer service you received today, if we can be of any further help please don't hesitate to contact us again!

Posted 8 years ago

“The live chat was quick and easy to access, unlike telephone waiting time. Also very good operators.”

Helpful Report

(AS271) - Posted 8 years ago

Thank you for your feedback, it's great to hear you were satisfied with the service we offered today. Please don't hesitate to us live chat in the future if we can be of any further assistance. Thanks again!

Posted 8 years ago

“Fixed my email problem”

Helpful Report

(AD196) - Posted 8 years ago

Hi Christine, thank you for your comments, we're happy to have been of help! Please don't hesitate to contact us again if we can be of further assistance.

Posted 8 years ago

“problem dealt with very efficiently compared to phoning.”

Helpful Report

(AD196) - Posted 8 years ago

Thank you for your comments and feedback Paul. We greatly appreciate you taking the time to do so. Please don't hesitate to use live chat to contact us again in the future, during our busy periods it is usually the fastest way to speak to an adviser.

Posted 8 years ago

Supanet is rated 4.4 based on 623 reviews