Supanet Reviews

Name: Supanet
Address: Time Technology Park, Burnley
Rating: 4.44

4.4 Rating 623 Reviews

87 %

of reviewers recommend Supanet

Company Reviews

Metrics

Info

4.4

Based on 623 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

About Supanet:

Contact the Customer Service Team at: www.supanet.com/livechat

Supanet is a UK based telecommunication and internet service provider known for providing safe internet access for children.

In 1998, Supanet initially started as a dial-up Internet service provider in the United Kingdom. The company later started providing broadband, ADSL, Business Broadband, Fibre and additional services including web hosting, anti-virus software, internet telephony services, line rental, fibre broadband, online SMS services and other services.

Supanet are committed to only employing UK based call center staff with the Customer Service team being based out of Burnley Lancashire.

Supanet actively encourage reviews and appreciate all feedback whether good or bad, your comments help us to continually improve.

Visit Website

Phone:

07870162472

Email:

gary.holden@tpad.com

Location:

Time Technology Park
Burnley
BB127TW

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy and quick, Alexa was very helpful and provided a stepped approach to a smooth house move changeover of my broadband services”

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Posted 7 years ago

“Alexa was polite friendly and really helpful”

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Posted 7 years ago

“Easy to contact and issues resolved quickly”

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Posted 7 years ago

“Right. There's some naysayers out there. That's fair enough. Personally I've been with supanet since 2004 when it was a relatively small ISP. I've had contact issues in the past......but nothing that hasn't been sorted either immediately or in fairly short order. Recently they have become WAY better in the customer service applications and in my experience a lot more adept at sorting issues. Saturday my fibre went down. First thing this morning they answered the phone within less than 2 minutes. Several calls ensued regarding technical issues over the course of three hours ending in an engineer booking Imagine my surprise when at 6.10pm i receive another call from the tech dept. explaining they'd been scratching their heads over this all day and could we try something else? So we did. And it worked. Big respect to the technical help team. I've always been Mr.Cynical regarding tech call backs but Supanet nailed it today. Well done Daniel. And Sam. And all the others with patience to listen to a grumpy old man”

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Posted 7 years ago

“Worse internet providers I have ever dealt with go into my bank without my authorisation to take 670 pound”

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Posted 7 years ago

“Understanding my problem and resolving it”

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Posted 7 years ago

“He was a very helpful young man and got me the answer I wanted”

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Posted 7 years ago

“Ibruhim telephoned me this morning (Tues 10/10/17) and my email ac is now open!”

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Posted 7 years ago

“I had a live chat today with one of your representatives and the help i had was excellent and put my mind at rest.”

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Posted 7 years ago

“help full”

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Posted 7 years ago

“Very unhappy with the price increase and not being made aware”

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Posted 7 years ago

“very helpful online chat”

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Posted 7 years ago

“by answering the queries that I had about moving house”

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Posted 7 years ago

“I found my problem dealt with in a speedy and very efficient manner..the offline chat was a very useful method of working”

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Posted 7 years ago

“Charging £20a month more than agreed and Internet kept cutting off, when I complained I was cut off within 10 min with demands for 580 odd quid within 24 hours or debt collectors would get involved.... Bully boy, overcharging, terrible customer service... Avoid this company.... I have never in my life experienced such awful service.......... As a new customer (not anymore) you'd of expected better communication.... Im glad I record every call because the way I was spoke to was ridiculous and savage”

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Posted 7 years ago

“very professionally handled, slow broadband speed after a network disconnect, hopefully will be resolved soon.”

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Posted 7 years ago

“Supanet in general not to great, but if you need technical support speak to Martin. By far the most professional and helpful.”

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Posted 7 years ago

“Awful service please be very careful giving bank details my mother as been scamed after awful customer service and trying to get paper bills as unable to use email . Bully tatics she ended up switching users and was charged leaving fee agreed payments of 20pd a month to cover leaveing fee dreadful they took 180 pound out of her account PLEASE avoid”

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Posted 7 years ago

“Appalling customer service I have never spoken to such a rude and careless company. I try to cancel and the person goes on about a contract whereas a contract is a two way deal, if one doesn't provide service then the other side should be compensated not charged. Unless you want to get robbed as both they and their associates are terrible.”

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Posted 7 years ago

“Contacted Technical Support regarding e-mails not being delivered. Daniel in Customer Support was very helpful, and although the problem was not at Supanet's end but with Windows Live Mail, talked me through some settings to try and rectify the problem. Very impressed”

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Posted 7 years ago

Supanet is rated 4.4 based on 623 reviews