Supanet Reviews

Name: Supanet
Address: Time Technology Park, Burnley
Rating: 4.44

4.4 Rating 623 Reviews

87 %

of reviewers recommend Supanet

Company Reviews

Metrics

Info

4.4

Based on 623 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

About Supanet:

Contact the Customer Service Team at: www.supanet.com/livechat

Supanet is a UK based telecommunication and internet service provider known for providing safe internet access for children.

In 1998, Supanet initially started as a dial-up Internet service provider in the United Kingdom. The company later started providing broadband, ADSL, Business Broadband, Fibre and additional services including web hosting, anti-virus software, internet telephony services, line rental, fibre broadband, online SMS services and other services.

Supanet are committed to only employing UK based call center staff with the Customer Service team being based out of Burnley Lancashire.

Supanet actively encourage reviews and appreciate all feedback whether good or bad, your comments help us to continually improve.

Visit Website

Phone:

07870162472

Email:

gary.holden@tpad.com

Location:

Time Technology Park
Burnley
BB127TW

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My question was answered”

Helpful Report

Posted 8 years ago

Hello G G Glad we could be of assistance! Please don't hesitate to contact us in the future if we can be of help. Many thanks Supanet Customer Services

Posted 8 years ago

“Marco the agent I chatted to was very helpful in answering my questions. Service is faster than waiting in line on the phone. Not happy about price increases.”

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Posted 8 years ago

“not sure yet as my speed is quite low”

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Posted 8 years ago

“Rapid response to questions on Live Chat.”

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Posted 8 years ago

“A variety of packages available”

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Posted 8 years ago

“By removing a couple of items off my bill that wasnt needed”

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Posted 8 years ago

“Gave some idea as to what the problem was”

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Posted 8 years ago

“Understood the issues i was having and made an attempt to fix them with friendly service!”

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Posted 8 years ago

“chat very good”

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Posted 8 years ago

“Customer service by both Marco and Cain was very good. Attentive, technically proficcent and answered all questions clearly and in a straightforward manner.”

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Posted 8 years ago

Hello John Thank you for your kind comments, both Marco & Cain we only to happy to assist and are over the moon with your feedback. Please don't hesitate to contact us again if we can help with anything else in the future. Supanet Customer Services

Posted 8 years ago

“I prefer the live chat compared to speaking on a phone. Its much more quicker than hanging on a phone for a reply which makes things a lot more calmer and not stress. I love it.”

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Posted 8 years ago

“Resolving an email account problem”

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Posted 8 years ago

“Friendly and helpful service”

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Posted 8 years ago

“The process was satisfactory but I'm still left without a telephone.”

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Posted 8 years ago

Hello Thank you for your review, please be assured that your technical issue is being dealt with as quickly as possible. Feel free to contact us again if we can be of any further assistance. Supanet Customer Services

Posted 8 years ago

“Live chat works well Tried telephoning but wait was too long, I can only call from a mobile phone which costs a lot.”

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Posted 8 years ago

Hello Thank you for your kind review and comments. Please accept our apologies that our wait times were longer than usual when you tried contacting us, this is something we're working hard to improve. Many thanks Supanet Customer Services

Posted 8 years ago

“IT WAS MUCH QUICKER THAN WAITING FOR AGES ON THE PHONE. I SHOULDN'T HAVE HAD TO CONTACT YOU AS THE PROBLEMS I HAD SHOULD NOT HAVE HAPPENED.”

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Posted 8 years ago

“Live chat quickly answered my enquiry satisfactorily”

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Posted 8 years ago

Hello Mr Choldcroft Thank you for your review and your feedback. We're happy you found the Supanet live chat feature useful and hope that you use it again should you ever need contact us. Thank you once again. Supanet Customer Service

Posted 8 years ago

“Dealt with my issues”

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Posted 8 years ago

“Supanet were very succinct and clear in explaining their services and their association with BT. Impressive professional and friendly telephone manner. Wouldn't hesitate to recommend them to family and friends.”

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Posted 8 years ago

“I think that I am making progress with a complex situation”

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Posted 8 years ago

Supanet is rated 4.4 based on 623 reviews