Supanet Reviews

Name: Supanet
Address: Time Technology Park, Burnley
Rating: 4.44

4.4 Rating 623 Reviews

87 %

of reviewers recommend Supanet

Company Reviews

Metrics

Info

4.4

Based on 623 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

About Supanet:

Contact the Customer Service Team at: www.supanet.com/livechat

Supanet is a UK based telecommunication and internet service provider known for providing safe internet access for children.

In 1998, Supanet initially started as a dial-up Internet service provider in the United Kingdom. The company later started providing broadband, ADSL, Business Broadband, Fibre and additional services including web hosting, anti-virus software, internet telephony services, line rental, fibre broadband, online SMS services and other services.

Supanet are committed to only employing UK based call center staff with the Customer Service team being based out of Burnley Lancashire.

Supanet actively encourage reviews and appreciate all feedback whether good or bad, your comments help us to continually improve.

Visit Website

Phone:

07870162472

Email:

gary.holden@tpad.com

Location:

Time Technology Park
Burnley
BB127TW

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very good service on the chat line today from Simone - prompt and efficient”

Helpful Report

(AS271) - Posted 8 years ago

Hello John, Thank you for you feedback, I'll pass on your comments to Simone to let her know she has been of help today! Thanks again Supanet Customer Service

Posted 8 years ago

“Great service!”

Helpful Report

(AS271) - Posted 8 years ago

We're pleased you were happy with the customer service you received today, if we can be of any further help please don't hesitate to contact us again!

Posted 8 years ago

“Fixed my email problem”

Helpful Report

(AD196) - Posted 8 years ago

Hi Christine, thank you for your comments, we're happy to have been of help! Please don't hesitate to contact us again if we can be of further assistance.

Posted 8 years ago

“problem dealt with very efficiently compared to phoning.”

Helpful Report

(AD196) - Posted 8 years ago

Thank you for your comments and feedback Paul. We greatly appreciate you taking the time to do so. Please don't hesitate to use live chat to contact us again in the future, during our busy periods it is usually the fastest way to speak to an adviser.

Posted 8 years ago

“very helpful and easy to follow live chat”

Helpful Report

(AD196) - Posted 8 years ago

We're glad you've enjoyed the customer service via live chat today, please don't hesitate to contact us again if you need assistance

Posted 8 years ago

“Quick and easy! Very helpful”

Helpful Report

(AD196) - Posted 8 years ago

Thank you for leaving your feedback, please don't hesitate to get in touch again if we can be of assistance.

Posted 8 years ago

“It took a bit of time, but after the system shut down my email yesterday, apparently because of an infection, the online chat process was spot-on in terms of getting things sorted out.”

Helpful Report

(AD196) - Posted 8 years ago

Thank you for your feedback, we'll look at how we can improve our processes to deal with this type of enquiry more efficiently in the future. Thank you for getting in touch with us regarding this.

Posted 8 years ago

“i am comfortable with it and when i talk to customer services they dont fob me off”

Helpful Report

(AD196) - Posted 8 years ago

Thank you for your positive review Roberta, if we can be of any further help in the future, please don't hesitate to contact us at supanet.com/livechat

Posted 8 years ago

“Live chat is much easier and quicker than trying to get an answer on the telephone”

Helpful Report

(AD196) - Posted 8 years ago

Thank you for your feedback Anthony, we're happy to have been of assistance today! If we can ever be of help in the future please don't hesitate to contact us on live chat again.

Posted 8 years ago

“Had a problem with phone bill and they were helpful in coming to a mutually acceptable conclusion.”

Helpful Report

(AD196) - Posted 8 years ago

Thank you for your feedback, we really appreciate it and will pass on your thanks to the support agent that helped you today.

Posted 8 years ago

“No problem. Clicked on wrong box! Supanet contact helpful and hope for successful outcome to the problem. Still waiting for a call from your technical department.”

Helpful Report

(AD196) - Posted 8 years ago

Thank you for your feedback, it is greatly appreciated! I'll chase up your call back straight away for you. Many thanks

Posted 8 years ago

“easy to use live chat help, much better than phoneing and waiting in a que”

Helpful Report

(AD196) - Posted 8 years ago

Thank you for your feedback, it is much appreciated.

Posted 8 years ago

“A virus on our account was sorted out.”

Helpful Report

(AD196) - Posted 8 years ago

Thank you for your feedback Andrew, if you need any further assistance in the future, please don't hesitate to contact us at www.supanet.com/livechat

Posted 8 years ago

“My questions were answered promptly and politely.”

Helpful Report

(AD196) - Posted 8 years ago

Thank your for taking the time to leave your feedback and your review. It is greatly appreciated.

Posted 8 years ago

“Very easy to renew contract.”

Helpful Report

(AD196) - Posted 8 years ago

Thank you for your Supanet review, your feedback is important so we can ensure we're offering the best levels of customer care. Thank you again.

Posted 8 years ago

Supanet is rated 4.4 based on 623 reviews