Supanet Reviews

Name: Supanet
Address: Time Technology Park, Burnley
Rating: 4.44

4.4 Rating 623 Reviews

87 %

of reviewers recommend Supanet

Company Reviews

Metrics

Info

4.4

Based on 623 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

About Supanet:

Contact the Customer Service Team at: www.supanet.com/livechat

Supanet is a UK based telecommunication and internet service provider known for providing safe internet access for children.

In 1998, Supanet initially started as a dial-up Internet service provider in the United Kingdom. The company later started providing broadband, ADSL, Business Broadband, Fibre and additional services including web hosting, anti-virus software, internet telephony services, line rental, fibre broadband, online SMS services and other services.

Supanet are committed to only employing UK based call center staff with the Customer Service team being based out of Burnley Lancashire.

Supanet actively encourage reviews and appreciate all feedback whether good or bad, your comments help us to continually improve.

Visit Website

Phone:

07870162472

Email:

gary.holden@tpad.com

Location:

Time Technology Park
Burnley
BB127TW

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The internet was slow box was extremly hard to use and was missold the product ended up going through ombudsman”

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Posted 7 years ago

“Supanet did not make me feel happy”

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Posted 7 years ago

“Very happy, quick proffesional responce.”

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Posted 7 years ago

“Quick response and Guy was really helpfull”

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Posted 7 years ago

“Ibrahim resolved my internet issues very professionally.”

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Posted 7 years ago

“On line chat service proved really useful. Today's problem was pretty straight forward, and well suited for this kind of service rather than waiting forever in a phone line. My "chat buddy" was polite and to the point, and got where I was coming from. Gave me some simple but helpful advce”

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Posted 7 years ago

“very happy with supanet Ibrahim I have spoken with Ibrahim today, he was very helpful. many thanks eileen”

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Posted 7 years ago

“quick response”

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Posted 7 years ago

“Immediate response, no long waiting during the conversation and an outcome that is beneficial. Thank you”

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Posted 7 years ago

“The worst telecom service provider in UK. Never trust them , dont provide the bank details to them, they will take money without consent. when I took their contract, agreed 0845 and 0870 numbers are free, but later they charged, and three months they took £300.£280 and £180 pounds approximately. If one direct debit return, they will take any amount as penalty. Very poor customer service, irresponsve managers...they will threaten if any argument. I cant explain...they are not a good company for a single star rating.”

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Posted 7 years ago

Hello B We're disappointed to receive this review and would like the opportunity to discuss your points in more detail. The calls that were chargeable were international call forwarding charges, we have informed you of this however calls continued to be made. All charges are in line with your contract, however we understand that this may not be to your satisfaction. Please feel free to contact us on 01282 214555 or via live chat and we'll do all we can to help. Many thanks Supanet Customer Services

Posted 7 years ago

“Problem fixed, no fuss very polite and helpful.”

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Posted 7 years ago

“Ibrahim was very helpful”

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Posted 7 years ago

“ibrahim resolved my issues”

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Posted 7 years ago

“Very prompt and helpfull agent. Answered relatively quickly and good.”

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Posted 7 years ago

“We had problems with our internet not working. Huge thank you to Mathew for his friendly assistance and wonderful help to get our internet working again. Great service”

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Posted 7 years ago

“had a query with tech support had chat with guy very helpful resolved problem very quickly good service”

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Posted 7 years ago

“Guy was very prompt and efficient during our helpline chat today”

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Posted 7 years ago

“good response and relevant info”

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Posted 7 years ago

“Very quick and polite and helpful and a great sence- of humer will use again thank you”

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Posted 7 years ago

“Ibrahim resolved my issues with ease”

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Posted 7 years ago

Supanet is rated 4.4 based on 623 reviews