Supanet Reviews

Name: Supanet
Address: Time Technology Park, Burnley
Rating: 4.44

4.4 Rating 623 Reviews

87 %

of reviewers recommend Supanet

Company Reviews

Metrics

Info

4.4

Based on 623 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

About Supanet:

Contact the Customer Service Team at: www.supanet.com/livechat

Supanet is a UK based telecommunication and internet service provider known for providing safe internet access for children.

In 1998, Supanet initially started as a dial-up Internet service provider in the United Kingdom. The company later started providing broadband, ADSL, Business Broadband, Fibre and additional services including web hosting, anti-virus software, internet telephony services, line rental, fibre broadband, online SMS services and other services.

Supanet are committed to only employing UK based call center staff with the Customer Service team being based out of Burnley Lancashire.

Supanet actively encourage reviews and appreciate all feedback whether good or bad, your comments help us to continually improve.

Visit Website

Phone:

07870162472

Email:

gary.holden@tpad.com

Location:

Time Technology Park
Burnley
BB127TW

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfect Service - answered really promptly and very efficient”

Helpful Report

(AD196) - Posted 8 years ago

Thank you for your 5* review Graham, we're pleased you were happy with the service you received today. If we can be of any further assistance, please don't hesitate to contact us at supanet.com/livechat.

Posted 8 years ago

“Nothing went wrong - I thught I had to click everyone of the 5 stars, so I starting the 5 stars; and now being promted to explain/ Perfect - I could not fault the LIVECHAT - perfect service!!! So quick to answer - also!!!”

Helpful Report

(AD196) - Posted 8 years ago

Thank you for your feedback, we really appreciate you taking the time to let us know how we've done today.

Posted 8 years ago

“it was allright”

Helpful Report

(AD196) - Posted 8 years ago

Thank you for contacting us today, if we can be of any further assistance in the future please don't hesitate to contact us at www.supanet.com/livechat

Posted 8 years ago

“Had a problem with phone bill and they were helpful in coming to a mutually acceptable conclusion.”

Helpful Report

(AD196) - Posted 8 years ago

Thank you for your feedback, we really appreciate it and will pass on your thanks to the support agent that helped you today.

Posted 8 years ago

“They were very helpful and helped me with my enquiry”

Helpful Report

(AD196) - Posted 8 years ago

Thank you for your 5* review, we're glad we could help you today. If we can ever be of any further assistance, please don't hesitate to contact us at www.supanet.com/livechat

Posted 8 years ago

“sorted out all my worries”

Helpful Report

(AD196) - Posted 8 years ago

Thank you for your positive review Eileen, we're happy to have been of assistance.

Posted 8 years ago

“Sorry I pressed the wrong button”

Helpful Report

(AD196) - Posted 8 years ago

“No problem. Clicked on wrong box! Supanet contact helpful and hope for successful outcome to the problem. Still waiting for a call from your technical department.”

Helpful Report

(AD196) - Posted 8 years ago

Thank you for your feedback, it is greatly appreciated! I'll chase up your call back straight away for you. Many thanks

Posted 8 years ago

“easy to use live chat help, much better than phoneing and waiting in a que”

Helpful Report

(AD196) - Posted 8 years ago

Thank you for your feedback, it is much appreciated.

Posted 8 years ago

“Your Agent answered my query very efficiently. quickly and politely”

Helpful Report

(AD196) - Posted 8 years ago

Thank you for your feedback and for contacting Supanet, we're glad we could help!

Posted 8 years ago

“A virus on our account was sorted out.”

Helpful Report

(AD196) - Posted 8 years ago

Thank you for your feedback Andrew, if you need any further assistance in the future, please don't hesitate to contact us at www.supanet.com/livechat

Posted 8 years ago

“The operator was excellent. A breath of fresh air and sorted my problem easily and professionally.”

Helpful Report

(AD196) - Posted 8 years ago

Thank you for your review Darren, we are glad to have been of assistance. Please don't hesitate to contact us again if you need any help at www.supanet.com/livechat

Posted 8 years ago

“Excellent and prompt service”

Helpful Report

(AD196) - Posted 8 years ago

Thank you for your time online this morning and thank you for your order! We really appreciate you leaving a review of Supanet.

Posted 8 years ago

“My questions were answered promptly and politely.”

Helpful Report

(AD196) - Posted 8 years ago

Thank your for taking the time to leave your feedback and your review. It is greatly appreciated.

Posted 8 years ago

“Very easy to renew contract.”

Helpful Report

(AD196) - Posted 8 years ago

Thank you for your Supanet review, your feedback is important so we can ensure we're offering the best levels of customer care. Thank you again.

Posted 8 years ago

“I have been a customer for over 20 years and have always been more than happy with the service. Thank you!”

Helpful Report

(AD196) - Posted 8 years ago

Thank you for your review and 20 years of custom!! If there's anything else we can help you with in future please don't hesitate to contact us at www.supanet.com/livechat

Posted 8 years ago

“Got a good deal on broadband and TV. Customer service person answered all my questions and was very helpful.”

Helpful Report

(AD196) - Posted 8 years ago

Thank you for your 5* review, your feedback does help us continually improve the service we offer our customers. If we can be of any further assistance in the future please don't hesitate to contact us at www.supanet.com/livechat

Posted 8 years ago

“Email was being filtered as Spam, have been advised that the issue should be resolved within 24hrs.”

Helpful Report

(AD196) - Posted 8 years ago

Thank you for your review, I can confirm that a ticket has been raised for you and this should be resolved within 24 hours. If we can be of any further assistance, please don't hesitate to contact us.

Posted 8 years ago

“The person who has just spent a lot of time helping me to get things right with my new Router”

Helpful Report

(AD196) - Posted 8 years ago

Thank you for taking the time to leave your feedback on Supanet, we really appreciate it.

Posted 8 years ago

“dealt with all my queries regards my house move”

Helpful Report

(AD196) - Posted 8 years ago

Thank you for taking the time to leave a 5* Supanet review. We really appreciate your feedback.

Posted 8 years ago

Supanet is rated 4.4 based on 623 reviews