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Supanet Reviews

4.4 Rating 623 Reviews
87 %
of reviewers recommend Supanet
4.4
Based on 623 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Read Supanet Reviews

About Supanet:

Contact the Customer Service Team at: www.supanet.com/livechat

Supanet is a UK based telecommunication and internet service provider known for providing safe internet access for children.

In 1998, Supanet initially started as a dial-up Internet service provider in the United Kingdom. The company later started providing broadband, ADSL, Business Broadband, Fibre and additional services including web hosting, anti-virus software, internet telephony services, line rental, fibre broadband, online SMS services and other services.

Supanet are committed to only employing UK based call center staff with the Customer Service team being based out of Burnley Lancashire.

Supanet actively encourage reviews and appreciate all feedback whether good or bad, your comments help us to continually improve.

Visit Website

Phone:

07870162472

Email:

gary.holden@tpad.com

Location:

Time Technology Park
Burnley
BB127TW

Write Your review

Anonymous
Anonymous  // 01/01/2019
very helpfull
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Posted 6 years ago
I used live chat with a guy called Lou. He was very helpful and gave me all the information I needed. Excellent service.
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Posted 6 years ago
Quick response - efficient accurate questions and prop[osed solution
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Posted 6 years ago
I had a problem with my account. Being charged for calls in error. Chatted to Mandy and was sorted out successfully.
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Posted 6 years ago
Could not make a call or receive phone calls on my landline, had a brainwave to contact Supanet by live chat. Chatted with a young lady called Beth, who ran a line test and she said there is an outage in the area. I have been with Supanet for nigh on 14 years and have had only a couple of minor problems eg. billing but a phone call to customer services soon put things right.
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Posted 6 years ago
Marty was very helpful and answered my questions clearly!
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Posted 6 years ago
Very good...Lucy sorted out my query/problem thank you
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Posted 6 years ago
Thanks to a very helpful Doris, I've placed an order to upgrade my broadband.
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Posted 6 years ago
I am very happy with the service
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Posted 6 years ago
Quick, friendly response.
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Posted 6 years ago
A friendly technical support agent was happy to help. Always gave me a positive attitude and explained everything clearly.
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Posted 6 years ago
Have helped me on my worries
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Posted 6 years ago
was very helpful
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Posted 6 years ago
I am new to Supernet. Very helpful man called Stephen, helped with questions I was unsure about with my first bill.
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Posted 6 years ago
Doris was most helpfull
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Posted 6 years ago
The service was good today and very helpful. I got the answer that I needed.
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Posted 6 years ago
I contacted you through your live chat and Ava dealt with my query very efficiently Thank you very much a brilliant service.
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Posted 6 years ago
Agent was extremely helpful. Absolutely brill.
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Posted 6 years ago
Ava was very helpful with my questions
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Posted 6 years ago
Ava was very helpful and patient. Made everthing clear for me to follow easily. Thanku Ava
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Posted 6 years ago
Supanet is rated 4.4 based on 623 reviews