Supanet Reviews

Name: Supanet
Address: Time Technology Park, Burnley
Rating: 4.44

4.4 Rating 623 Reviews

87 %

of reviewers recommend Supanet

Company Reviews

Metrics

Info

4.4

Based on 623 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

About Supanet:

Contact the Customer Service Team at: www.supanet.com/livechat

Supanet is a UK based telecommunication and internet service provider known for providing safe internet access for children.

In 1998, Supanet initially started as a dial-up Internet service provider in the United Kingdom. The company later started providing broadband, ADSL, Business Broadband, Fibre and additional services including web hosting, anti-virus software, internet telephony services, line rental, fibre broadband, online SMS services and other services.

Supanet are committed to only employing UK based call center staff with the Customer Service team being based out of Burnley Lancashire.

Supanet actively encourage reviews and appreciate all feedback whether good or bad, your comments help us to continually improve.

Visit Website

Phone:

07870162472

Email:

gary.holden@tpad.com

Location:

Time Technology Park
Burnley
BB127TW

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“By removing a couple of items off my bill that wasnt needed”

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Posted 7 years ago

“after spending huge amount on phone calls trying to get through to technical support live chat solved problem in minutes thankyou”

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Posted 7 years ago

“Resolved my probelm very quickly”

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Posted 7 years ago

“Gave some idea as to what the problem was”

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Posted 7 years ago

“Very quick response, simple to understand”

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Posted 7 years ago

“marco was patient and understanding. A credit to supanet. Sorted my issue. Thanks.”

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Posted 7 years ago

Many thanks for your feedback, I'll be sure Marco knows of your kind review. Supanet Customer Services

Posted 7 years ago

“Nice customer service. Quick response. Although waiting for an issue to be resolved everyone I have spoken to has been knowledgable and professional. Especially Marco and Matt!”

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Posted 7 years ago

Hello Nina Thank you for your lovely Supanet review, we're always happy to help! I'll make sure that both Marco & Matt know their help has been appreciated too. Please don't hesitate to contact us again if we can be of any further assistance. Many thanks Suapnet Custeomr Services

Posted 7 years ago

“promising to ask for it to be sorted by Robert”

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Posted 7 years ago

Hello thank you for your 5* review, I've checked your account and everything seems to be in order. Please don't hesitate to contact us again if we can be of any help in the future. Supanet Customer Services

Posted 7 years ago

“Quick and helpful response which got my problem resolved”

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Posted 7 years ago

Hello Barry Thank you for contacting us and for your kind feedback. Please don't hesitate to contact us again if we can be of further assistance. Supanet Customer Services

Posted 7 years ago

“Marco was verry helpful today and he make me understand regarding the broadband”

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Posted 7 years ago

Thank you for contacting us today and for your kind comments, I'll make sure these are passed on to all that helped. Many thanks Supanet Customer Services

Posted 7 years ago

“Very friendly and helpful, always quick to respond. I find Supachat much quicker than being put on hold if calling the phone number. Thank you”

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Posted 7 years ago

Hello Khen Thank you for your feedback it is much appreciated, please don't hesitate to contact us again if we can be of any further assistance. Many thanks Supanet Customer Services

Posted 7 years ago

“Understood the issues i was having and made an attempt to fix them with friendly service!”

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Posted 7 years ago

“chat very good”

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Posted 7 years ago

“The on line help has been supportive however the unacceptable 40 minute and 20 minute wait on the phone before hanging up both times is not acceptable”

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Posted 7 years ago

“They completed my request efficiently.”

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Posted 7 years ago

“Fixed my issue as best he could in a friendly manner”

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Posted 7 years ago

Hello Mandy Thank you for your feedback, I'll be sure this is passed on to the person that dealt with your enquiry today. Please don't hesitate to contact us again if we can be of any more help. Supanet Customer Services

Posted 7 years ago

“Customer service by both Marco and Cain was very good. Attentive, technically proficcent and answered all questions clearly and in a straightforward manner.”

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Posted 7 years ago

Hello John Thank you for your kind comments, both Marco & Cain we only to happy to assist and are over the moon with your feedback. Please don't hesitate to contact us again if we can help with anything else in the future. Supanet Customer Services

Posted 7 years ago

“This is not a review of Marco who just helped me in an online chat. He was excellent. However, my wife and I are thinking of changing our emails because the servers you use do not have certificates and Kaspersky believes they are unsafe!”

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Posted 7 years ago

“I prefer the live chat compared to speaking on a phone. Its much more quicker than hanging on a phone for a reply which makes things a lot more calmer and not stress. I love it.”

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Posted 7 years ago

“was having trouble accessing my billing account. was quickly and efficiently sorted through online chat with marco. many thanks”

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Posted 7 years ago

Supanet is rated 4.4 based on 623 reviews