Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.60

4.6 Rating 11,768 Reviews

76 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,768 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

Visit Website

Write Your review

Tell us how Suntransfers.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Habíamos reservado un servicio de transfer desde el Aeropuerto de Punta Cana hasta nuestro hotel. Cuando llegamos, nadie estaba esperándonos y simplemente pudimos ver por casualidad nuestro nombre escrito en una pizarra junto al de otras personas. Junto a la pizarra no había nadie a quien dirigirse y cuando por fin apareció la persona presuntamente responsable nos comunica que no hay coche. Que el que había se ha ido a realizar otro servicio y que no puede asegurar cuándo estará de vuelta, pero que seguro que no antes de una hora. De esta manera, llegamos con cerca de 2 horas de retraso al hotel, con todos los restaurantes ya cerrados por lo que no pudimos cenar, teniendo además que gestionar otro medio de transporte por nuestra cuenta.”

Helpful Report

Posted 2 weeks ago

“worst service ever, we waited for more than an hour, the customer service didn't know how to help, in the end they had cancelled the shuttle without telling us. we had to find for ourselves that they put us on a taxi. from Tenerife north airport.”

Helpful Report

Posted 2 weeks ago

“Transfer booked for Malaga airport as we were travelling with 3 young children and had a very early flight so wanted a quick and stress free transfer. 25 minutes after the expected arrival time the driver had still not arrived driver and there was no contact from the driver or company to advise of any delays so I phoned the company, after an extremely long wait to get through they provided no assistance or advice, we were just told the driver would be there but no time could be provided. 25 minutes later the driver eventually showed up, no apologies give for the 45-50 minute delay. We paid for a car seat and none provided. Very poor customer service and would never use again.”

Helpful Report

Posted 1 month ago

“Really disappointing that Suntransfers would neither reschedule nor refund when our flight was delayed due to a cyclone. Would not recommend at all”

Helpful Report

Posted 1 month ago

“AVOID THIS COMPANY. I had booked and paid for a luxury transfer as per what was advertised on their website and a dirty minivan turned up to collect us. I complained to the company and they were very unhelpful and stated that their tcs &cs state they can send alternative transport with more capacity. This doesn’t make sense as there were only two of us travelling and I had paid for a private transfer. Will never use this company again.”

Helpful Report

Posted 1 month ago

“DEAR ALL please never use this service anymore - the driver did not find us in Capetown- was in the wrong place for pick-up. Even though customer service provided a map where the driver was waiting and it was the wrong place for pick-up, Suntransfer did not accept that they were wrong. Unpolite service - please never use again. No refund accepted”

Helpful Report

Posted 1 month ago

“We booked a transfer from Malta Airport including two car seat. Upon arrival, no one was there. We contacted the company and found out that they had not made any arrangements at all, they had simply ignored our booking. They arranged another car which took another 15 minutes and had no car seats. Initially only the cost of the car seats was refunded, after complaining another 30% discount was offered. This was still more expensive and slower than it would have been to flag a taxi at the airport ourselves. Never again”

Helpful Report

Posted 2 months ago

“We booked Suntransfers for our arrival and departure in Tenerife. There was no car available on arrival, we were told to wait 20 minutes. 30 minutes later I had to call the helpline to ask for assistance, they contacted the desk for us to stand in a taxi queue where they tried to flag a taxi for us. Our return journey was non existent due to the roads being closed to our hotel which we had to inform suntransfer of due to a yearly race , surely the company should be aware of this? I have contacted suntransfers regarding my issues and they have no responded”

Helpful Report

Posted 2 months ago

“DO NOT USE in Tenerife anyway! We booked a private car transfer to the 5 Star Hard Rock Hotel for our 25 wedding anniversary celebrations. The driver was on time and was very courteous however led us to an old and rusty 16 seater minibus. The seats were ripped and mismatched in colour and fabric. Within the first five minutes of our 30 minute journey we could smell diesel fumes in the cabin. The driver had the windows open but the fumes were so bad we felt nauseous and had headaches by the time we arrived at our hotel. It took a few hours to feel better again. We immediately reported this and were told we would receive a response once the matter was investigated. We hoped for our return journey Suntransfers would make the effort to at least send a car this time but, no, a different old and rusty mini-bus appeared at the entrance of the 5 star hotel. No fumes this time (thank goodness) but the condition of the mini-bus was worst than the first! Apparently a 20 euro refund was sufficient compensation for us effectively being poisoned by diesel fumes and the incorrect vehicle being provided.”

Helpful Report

Posted 2 months ago

“Stay away. They opened the bus and hit my grandsons head but never even apologised. No information given about the delay, just standing at the side of the bus smoking and only for someone got off to ask, we would have had to wait up to 2 hours on the bus to even take off. 16 passengers, including us, walked off the bus.”

Helpful Report

Posted 2 months ago

“Nooit meer Suntransfers Op 20 november taxi geregeld op Tenerife Sud richting playa las americas. Wij hebben zeker 45 minuten gewacht op de taxi. Op 18 december zouden wij om 14.30 opgehaald worden bij ons appartement . Wij hebben staan te wachten tussen 14.15 en 15.00 uur maar geen taxi. In die tussentijd zelf heen en weer gelopen maar geen taxi. Om 14.45 gebeld maar kreeg niemand aan de lijn. Dus om 15.00 uur maar een normale taxi genomen. Toen wij in de taxi zaten werden wij gebeld om 15.15 waar wij waren beetje laat toch? Na een mailwisseling verdraait Suntransfers onze woorden dat de chauffeur er al was om 14.35 dus waarom heeft hij toen niet gebeld. Dus mensen boek geen Suntransfers want je bent je geld kwijt. Trouwens de normale taxi's volop en nog voordeliger ook. Datum van ervaring: 18 december 2024”

Helpful Report

Posted 2 months ago

“Contrate un taxi acuático para ir a Venecia de noche. Cuando llegamos nos metieron en una VAN y nos llevaron a coger un taxi acuático pero ya en Venecia. El conductor me dijo que de noche no hay servicio de Taxi acuático. En la web de SUNTRANSFERS te permite contratar taxi acuático sin límite horario y cuando recibes la reserva solo dice que se puede suspender el servicio por causa mayor. Me he sentido engañado.”

Helpful Report

Posted 2 months ago

“Not sure I want to give them a one star TBH. Dreadful service on both times used, once in Portugal (September) and now in Spain (November/December) Firstly, 40 mins late on collection then a range of excuses once back as to why. Their website quotes: "Meet & greet - Your driver will be waiting to meet you no matter what happens" Not the case. 40 minutes is the acceptable window of lateness! Value "Enjoy a high-quality transfer experience at surprisingly low prices" Not true, UBER are more effecient, better quality and nearly half the price. As for communication? poor and the follow up customer service responses quite a shock. Will never use again, nor would I recommend. In fact, think twice, think UBER”

Helpful Report

Posted 2 months ago

“Disgraceful service. Paid £54 and got nothing from this company. The driver called me 4 times to mine the time of my collection but couldn’t guarantee he would even be there so I had to book a taxi or I would have missed my flight. I lodged a complaint and the haven’t had the decency to reply.”

Helpful Report

Posted 2 months ago

“I’ve used Sun transfer for years, they have always been great, until a recent trip to Marrakesh. Our flight time was rearranged and I let them know. We were warned it would take about 2 hours to get through passport, so I kept them informed of our progress. When we got through and went to the designated pick up a group of men were messing about while customers waited. When they finally got to us they said we were late, the driver had left, we needed to pay again for 2 cabs. Nothing more than a scam. We had to end up paying the official taxi company as I wasn’t paying them again. They refused to compensate, blaming the airline and us. Such a shame, they have always been my go to across the world but no more.”

Helpful Report

Posted 3 months ago

“Worthless company. They've stole $200 from me and never even drove me.”

Helpful Report

Posted 3 months ago

“NO CONTRATAR! Los elegí en Madrid para el doble traslado Aeropuerto/hotel/aeropuerto. Me dejaron varada en Barajas no salía con mí equipaje. Sale más caro que un taxi o un Cabify y no responden”

Helpful Report

Posted 3 months ago

“Arrived in Tenerife at 01.30 to find that no vehicle was there to transport our party of nine which consisted of 2 Disabled, 2 young children and 5 adults! Phoned the help number given who did not have a clue what to do. After more than hour one of the Disabled Assistance took pity on us and spoke to the Taxi Controller and arranged 2 cars for us. We of course had to pay for these ourselves and claimed it back - with receipts. No explanation given as to what happened. Sun Transfers have totally ignored my request for compensation for this totally disgraceful service. I’m in Tenerife twice a year and now I wouldn’t touch this Company with a barge pole!”

Helpful Report

Posted 3 months ago

“Very bad experience! I paid in advance as was required. My flight to Budapest on 11/11/24 was delayed by 30 min & the driver cancelled my booking with Suntrust because they determined that I was a no show. My voucher that I printed after paying for the booking back in June, stated that the driver will check with the airlines for when my flight was due in & would accomodate if the flight was delayed. They did not!! I was not able to get a refund as they kept insisting that this was my fault for not arriving on time. I was transferred many times to get to the correct department with no luck. I left a message with customer service & am still waiting for a call back for a refund of the $41.86 Euros I paid on June 24, 2024.”

Helpful Report

Posted 3 months ago

“Never again! Several times the driver has not arrived at the agreed place. It is dangerous to drive to the airport. Problems with refund.”

Helpful Report

Posted 3 months ago

Suntransfers.com is rated 4.6 based on 11,768 reviews