Login
Start Free Trial Are you a business?? Click Here

Suntransfers.com Reviews

4.6 Rating 11,753 Reviews
76 %
of reviewers recommend Suntransfers.com
Company Reviews Metrics Info
4.6
Based on 11,753 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 56%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
2.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Suntransfers.com Reviews

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

Visit Website

Write Your review

Suntransfers.com 5 star review on 31st October 2016
Mrs Vicki Currie
Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Elaine Docherty
Verified Reviewer
“The bus didn’t turn up at pick up point to take us to the airport in Benidorm. Had to fork out 75 euros for a taxi as suntransfers wouldn’t accept it was their error (they emailed us the incorrect pick up point)Very stressful with two young children. Very rude and aggressive staff on the phone and took so long to get taxi fare refunded and didn’t get the full amount. Refused to refund booking fee or part booking fee. Offered 20% off future bookings. Would NEVER use suntransfers again. Avoid at all cost! Appalling customer service!”
Helpful Report
Posted 7 years ago
Mr Gary Collett
Verified Buyer
“Suntransfers are reliable and made are trip that more easier.”
Helpful Report
Posted 7 years ago
Leny
Verified Reviewer
“We were very happy with Suntransfers.com.It was the first time we booked a taxi by this company.We landed at Sofia Airport and our taxidriver was there with our name on a tablet: very clear! It was a nice guy en he spoke also a little English.TOP! We also had the way back to the Airport arranged by Suntransfers.com and on that day the taxidriver arrived 5 minutes before in our hotel,where we are waited in the hall. Big compliments for Suntransfers!!!!!”
Helpful Report
Posted 7 years ago
Butcher Family
Verified Reviewer
“Our transfer never showed up despite us waiting at Dubai airport for over an hour. Suntransfers admit this but because of poor mobile reception/gremlins in the system our call to their helpline can’t be tracked, so they will only refund 50% of the price we paid. Not only did we have the inconvenience and extra expense of getting to our resort, we then had to spend hours of our holiday emailing to ensure they would turn up for our return prepaid airport transfer. Certainly not the relaxing, stress free holiday we were expecting !!”
Helpful Report
Posted 7 years ago
Mrs Christine Malloch
Verified Buyer
“excellent service driver at airport was waiting for us with sign with our name on it return journey to airport driver was 5 to 10 minutes late due to heavy traffic which was no problem to us got us to airport in plenty time we will be recommending your company to friends and relatives once again thanks for the great service”
Helpful Report
Posted 7 years ago
Mr ELIANA
Verified Buyer
“very easy to reserve, car very new”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“I would not book with this company again as the driver never came to pick us up to Berlin airport we had no time to get breakfast so we had to buy food on the plane. After phoning to say the driver didn’t come we were told to phone two taxis as there were five of us and we had to pay it would have been all the same if we didn’t have any money left.when I e mailed the company they said it would take up to twenty weeks to get our money back the company certainly let us down and no I would not recommend them”
Helpful Report
Posted 7 years ago
Victoria
Verified Buyer
“Efficient, friendly, competitive prices and on time.”
Helpful Report
Posted 7 years ago
Mr Garry Wood
Verified Buyer
“I have used sun transfers for the last 6 trips and found them always on time and drivers very courteous will book them again for another 3 trips next year”
Helpful Report
Posted 7 years ago
Mr Thomas Lees
Verified Buyer
“On time,no problems whatsoever.”
Helpful Report
Posted 7 years ago
Mrs Lynn Thompson
Verified Buyer
“Excellent service once again. Would never use anyone else. Great service, great vehicles, great staff. Thank you!”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Have used this service on several occasions and have always been very satisfied.”
Helpful Report
Posted 7 years ago
Wings International Travel Turism
Verified Buyer
“all o.k., no need to reconfirm, excellent!”
Helpful Report
Posted 7 years ago
Wings International Travel Turism
Verified Buyer
“I've answered o.k. for all questions, as usual, but this transfer was not made; tourists' flight didn't arrive in Malpensa and full penalty was charged. See notes in booking!”
Helpful Report
Posted 7 years ago
Mrs Rita Crombie
Verified Buyer
“They are very professional.Our driver was brilluant and made the experience so simple.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Reviewer
“I would not book with this company again as the driver never came to pick us up to Berlin airport we had no time to get breakfast so we had to buy food on the plane. After phoning to say the driver didn’t come we were told to phone two taxis as there were five of us and we had to pay it would have been all the same if we didn’t have any money left.when I e mailed the company they said it would take up to twenty weeks to get our money back the company certainly let us down and no I would not recommend them”
Helpful Report
Posted 7 years ago
Hollie Mitchell
Unverified Reviewer
“WORST CAR SERVICE EVER! We arrived at the airport in London on time and could not find our driver anywhere. After 10 minutes I call the office, 30 minutes later the driver shows up. He had been sitting down having breakfast in the terminal. On our booked return leg the driver was not in the lobby. I called the service and they said the driver waited for 25 minutes than left. I asked how could that be as it is now 7:10 and our pickup was for 7:00. I informed him we have been in the lobby the whole time. The man for the service began to yell at me, calling me a liar and telling me my time was wrong. I confirmed the time on my phone with the lobby and he told me the driver would not be coming back, he was dispatched for another fair and I needed to find my own way back to the airport, then hung up on me. DO NOT USE THIS SERVICE.”
Helpful Report
Posted 7 years ago
Joe Mitchell
Verified Reviewer
“WORST CAR SERVICE EVER! We arrived at the airport in London on time and could not find our driver anywhere. After 10 minutes I call the office, 30 minutes later the driver shows up. He had been sitting down having breakfast in the terminal. On our booked return leg the driver was not in the lobby. I called the service and they said the driver waited for 25 minutes than left. I asked how could that be as it is now 7:10 and our pickup was for 7:00. I informed him we have been in the lobby the whole time. The man for the service began to yell at me, calling me a liar and telling me my time was wrong. I confirmed the time on my phone with the lobby and he told me the driver would not be coming back, he was dispatched for another fair and I needed to find my own way back to the airport, then hung up on me. DO NOT USE THIS SERVICE.”
Helpful Report
Posted 7 years ago
Paul B
Verified Reviewer
“Booked and paid for pick up for my son and wife at Auckland airport as part of their honeymoon trip- driver didnt turn up !! Son called several times but no response and then had to pay for a shared shuttle to hotel. Suntransfers refused to refund monies paid - total rip off AVOID THIS COMPANY”
Helpful Report
Posted 7 years ago
Mr Simon Thompson
Unverified Reviewer
“Easy to book. Good value and reliable service. Cars and drivers reflect a professional organisation”
Helpful Report
Posted 7 years ago
Suntransfers.com is rated 4.6 based on 11,753 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request