Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.60

4.6 Rating 11,765 Reviews

76 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,765 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I booked my transfer as it stated it was 100% refundable if cancelled 48 hours before travel. I am now being offered a voucher rather than a refund, no where can I find on the website that I would get a voucher , this is VERY misleading especially in this climate where cancellations are common place and I would not have booked through them. I want my credit card refunded ASAP. BEWARE when booking .”

Helpful Report

Posted 4 years ago

“When we arrived in Alicante our taxi was ready to take us to our residence. The private taxi was huge and the ride was very comforting (even with Spanish music to get in the vacation vibe). Our ride back to the airport was very early in the morning (4 am). We were afraid that our taxi wouldn’t arrive on time which could cause some stress, but fortunately he was on time, even two minutes early! We are really happy with Suntransfers and will definitely use it again if needed. Thank you!”

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Posted 4 years ago

“Very poor cancellation process - seems scam like. Voucher offered with no option if you don't want the voucher. Then refunds can take up to 15 days.... won't be using them again.... be warned”

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Posted 4 years ago

“Paid for cancellation insurance they offer a voucher avoid will never use again.”

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Posted 4 years ago

“I did some work for this company four and a half months ago and still haven't received payment. They have only replied once to my repeated emails asking for payment - that was three and a half months ago when they said they were "working" on the matter and would update me as soon as possible. No further correspondence from them and still no payment. If you book with them, I hope they don't keep you waiting for pickup for four and a half months without any updates. Calling them shoddy is a major understatement.”

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Posted 4 years ago

“Will try and rip you off in any way possible. I kept selecting my destination (where I am in Instanbul) and they kept on automatically changing it to istanbul City center and I tried a number of times but the pick up point did state my hotel name so I thought well as long as they know my pick up point. I paid for it €30 only to be sent a email AFTER that my pick up point is different to my destination. Like I said, they was automatically changing it and as I AM in Istanbul I just thought that was normal and they charged me a extra €30 to have my destination changed to the exact part of instanbul I was in when like I said, I kept trying to do this anyway and they was changing it automatically. Scam!!”

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Posted 4 years ago

“Absolutely useless Absolutely useless. Avoid at all cost. We turned up at Berlin Tegel with a transfer booked and no driver to be found. Rang the helpline in UK, and she rang back after 45 minutes and admitted she could not trace a company, let alone a driver. She suggested we get a taxi , photo the receipt and claim back. On arrival I emailed customers services asking for an assurance about the return transfer 4 days later, got nothing but automated replies for 3 days emailing 3 times. In the absence of any response I rang the helpline again to cancel the return transfer as I had lost all faith they would turn up and I didn’t fancy missing my flight back. They told me as I had not given 48hrs notice they would not refund the return transfer, and still could not confirm they would refund the original transfer they admitted had not showed! Diabolical customer service. See you in the small claims court guys! Edit Delete Share”

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Posted 4 years ago

“This company offers cancellation insurance, it's T&C are clear you can get a refund. It turns out you can't you are offered only a voucher. They are impossible to contact. Avoid like the plague! Don't believe me? Punch suntransfers and refund into google. How easy was it to get a refund? - easy, hard, very hard, N/A. Missing an options - impossible!”

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Posted 4 years ago

“We always use suntransfers.com to book our taxi from the airport to our resort. The drivers are friendly and courteous and the prices are incredible.”

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Posted 4 years ago

“Book Your Taxi Here "Silver Service Taxi - Melbourne https://melbourne-silverservice.com.au/bookonline/”

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Posted 4 years ago

“Great customer service. Unfortunately I have had to refund a transport booking due to the pandemic and they have been nothing but supportive unlike other company’s that will refuse to a knowledgeable emails etc.”

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Posted 4 years ago

“I paid to Suntransfers (ST Services Iberia, SL) EUR 112.65 from Bremen Airport to Bremerhaven (Germany), including cancellation fees, on 18 January 2020 via my PayPal account. My credit card is linked to my PayPal account. In view of the level 4 ban for all Australians to leave the country, I cancelled the transportation. On 19 March 2020 I received a message that SUNTR_KQ9003 had been cancelled. They advised that "a refund for the outstanding amount will be made to your credit / debit account which your bank / card may take up to 10 days to process". To date, 7 April 2020, I have not received the refund, neither to PayPal nor my credit card. I have lodged a credit card dispute account with my bank.”

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Posted 4 years ago

“we booked a transfer in Brazil for about 200 euros. We called them when we had to change the time 2 hours. A very rude employee said they not only help. But they could offer a solution. Namely to cancel the trip but not refund the money. It's their way of doing business. Stay away. They steal your money and they are way too expensive compared to a regular taxi. Don't use them.”

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Posted 4 years ago

“Brilliant service in difficult circumstances in Tenerife.Our return flight cancelled twice resulting in changing pick-up time for return journey to U.K.yet car and driver waiting g outside apartments. Have always found Sun reliable and competitive but In this case they excelled .Many thanks”

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Posted 4 years ago

“Worst experience ever. And then they tried to say we gave wrong flight information but that they were there to pick us up! Totally wrong. Do not book”

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Posted 4 years ago

“I was traveling alone to Uganda and set up a private transfer with Sun Transfers to be waiting for me at 11pm at the airport. When I got out of the airport there was no one to be found. No one with a sign with my name or the company name. Other drivers who were waiting outside the airport even helped me look for my driver and they were not there. After traveling over 24 hours and being alone I was relying on this company to come through and be waiting for me. I ended up taking a taxi and Sun Transfers has REFUSED to refund me. They claim someone was there (which they were not) and the driver could have been waiting in the parking lot. So they expected me to wander out to the parking lot randomly looking in cars to see if there was a driver waiting for me? TERRIBLE! Do not waste your money with this company.”

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Posted 4 years ago

“Always on time, clean car, friendly drivers. Highly recommended.”

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Posted 4 years ago

“Exellent service!!!!!!!!!!”

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Posted 4 years ago

“We used the company for return transfers from Málaga airport to Alhaurin Bel Grande, Andalucia. The booking was straightforward and any questions I asked were answered promptly. Clear instructions given on where to wait and they sent a reminder text the day before. We wanted to thank the return driver who dropped us off at the airport and showed us where to go, only to realise after we left that the area was closed because of building work. He shouted us back and took us right to the other side of the airport. We would have been stranded but for his prompt help.”

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Posted 4 years ago

“Travel to and from Aruba airport to Barcelo Hotel 1) we were 4 adults and an infant. Ordered a car seat- private van did not have a car seat and he said "had I known I would have had one". It was clearly stated on the invoice 2) when you google Suntransfer there is no local number listed for Aruba. The only way to contact them is via frustrating online chat 3) Finally found a piece of paper they had given us on arrival with a local number for a totally different company that they obviously farm out to. Called to confirm pickup, asked if they could come early and was told no. The driver would be there at 2:15 as ordered. At 2:15 we took a taxi -no driver 4) the cost for the broken down mini van was 205 euro round trip. A taxi (which we ended up taking back to the airport) in much nicer condition, was $40.00!!!!! 5) Do Not Use This Company!”

Helpful Report

Posted 4 years ago

Suntransfers.com is rated 4.6 based on 11,765 reviews