Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.60

4.6 Rating 11,765 Reviews

76 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,765 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

Visit Website

Write Your review

Tell us how Suntransfers.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waited an hour for our transfer in Sitges to the airport. We had to wait on the pavement with medical equipment hence why we booked them. No apology from the driver who was also clearly stressed. I believe we had been forgotten.”

Helpful Report

Posted 4 years ago

“Waited an hour for their meet and greet service at Singapore airport, which never materialised, with no recourse but to ring a uk customer service telephone number. They advised eventually after 3 phone calls to get a cab from the local rank and to claim a refund. On a plus side the return transfer to the airport did turn up on time, but the cab had done 660,000 km and the driver was the understudy for Lewis Hamilton. Had to chase customer services for a refund, and they reckon that they had gone over and above what they were obliged to in refunding me less than I had actually paid them for the airport meet and greet. Added to which they refused to refund me the £14 in telephone costs I incurred trying to find out where the meet and greet taxi was. Poor customer service, blamed an administrative error on the no show and left out of pocket. First and last time we will use them”

Helpful Report

Posted 4 years ago

“The company forgot to be there and arrived one hour late”

Helpful Report

Posted 4 years ago

“No driver to meet us at Dubai international airport at arrivals on the 17/2/2020. When we were finally assited we had to walk from arrivals, via the concourse outside of the airport,walk across 3 crossings, get on a travellator and finally a lift. To meet the female driver at departures. I was travelling with my elderly parents (80/76). So to have to do this after a flight from the UK was ridiculous. On arrival to the hotel, no assistance was given by the female driver, so I off loaded the 4 large suitcases and 2 cabin cases with my husband. On are departure, our male driver was reversed into by another driver at the airport, so again we had to off load our suitcases, whilst he had a verbal exchange. There was zero communication from both drivers, no welcome to Dubai, have a safe flight, these are the places you can go and see. NOTHING, Poor customer service.- Will not use again.”

Helpful Report

Posted 4 years ago

“I have used Suntransfers for my last 2 holidays. They have been amazing. Always on time happy drivers and happy to give you a free guide of the area as they drive you to your destination. We had an excellent experience on our return home from Mumbai, as the tour operator arranged for us to be picked up at 1am from our cruise ship. But we could not disembark during the hours of 11pm to 2am. Suntransfers changed our pickup time immediately and the manager (?) accompanied the driver to make sure we were okay. He gave us an excellent service and was so friendly, nothing was too much trouble.”

Helpful Report

Posted 4 years ago

“excellent service”

Helpful Report

Posted 5 years ago

“Prompt, on-time service, friendly and knowledgeable drivers, great value for money. Would not hesitate to recommend and will definitely use again, thank you!”

Helpful Report

Posted 5 years ago

“They took my money and did not provide me with the promised transportation. I prepaid for the transfer from the airport to the hotel, but the driver was not there when I came out of baggage claim. I called them, and they stated that they could not provide me with a transfer, as the driver had left, and that I would have to arrange and pay for my own transportation. I then emailed their customer service for a refund, and they stated that they would not refund my prepaid money, despite not providing me with the transfer that I paid for. THE DEFINITION OF A SCAM COMPANY! Look at the other recent reviews. I highly recommend avoiding them.”

Helpful Report

Posted 5 years ago

“DO NOT BOOK THIS OPERATOR THEY ARE SCAMMERS! Took my money and never delivered on their service. I tried their help center and all I would highly avoid unless you are trying to give away free money. RUN!!!’”

Helpful Report

Posted 5 years ago

“Don't use at tenerife they use taxi drivers that think its ok to use the phone on the motorway and try and touch up the customers .they don't vet the taxi drivers .”

Helpful Report

Posted 5 years ago

“4 hours late on a privat transfer booking out of Grenoble. Office came up with 2 separate excuses so far. Non-existent demonstrations in the city and non-existent traffic jams. on a bench outside arrivals for 2.5 hours. Still waiting...”

Helpful Report

Posted 5 years ago

“DANGEROUS drivers on the phone hole trip .the police are now involved stay away.”

Helpful Report

Posted 5 years ago

“This is the best transfer company I have ever used. Minibus was spotless the driver insisted on taking our bags to the vehicle he said you are on holiday relax, the driver smelt clean and fresh and was very very smart, he was a very nice guy. Thank you for looking after us on our transfer”

Helpful Report

Posted 5 years ago

“The driver didn’t arrive which is now making me late for my flight tried ti ring several times with no answer would not use these again ever!!!”

Helpful Report

Posted 5 years ago

“Your driver was late with no apology! Acted as if I had made him late! Customer service sucks! Called three times to find out where was the driver and each time customer service disconnected the line. Kept telling me that the driver was there when he clearly was not! So tell me how you're going to improve? I see no response to complaints.”

Helpful Report

Posted 5 years ago

“Our driver from our hotel was a woman called hoyni? Her English was limited(but still 100% better than our Hungarian!) but she made a big effort to make conversation with us. She was very pleasant and made the journey enjoyable ( unlike the driver who took us from the airport to our hotel-very miserable man)”

Helpful Report

Posted 5 years ago

“Its a great service, however the pricing is about 20% above normal fare. Would recommend this option if your travelling in a large group.”

Helpful Report

Posted 5 years ago

“The service from start to finish was outstanding. I had to rebook my departing pick up date twice and the help line service was friendly and very accomodating. I will certainly use this service again in the future.”

Helpful Report

Posted 5 years ago

“Wir waren außerordentlich zufrieden.Pünktlich. Sauber und Sicher,das hat uns sehr gefallen. Wir haben schon 2 weitere Termine 2020 gebucht.”

Helpful Report

Posted 5 years ago

“Wir haben im Herbst der Service von Suntransfers in Tunesien von Enfhida nach Hammamet und zurück genutzt. Es war alles perfekt, freundlicher Fahrer und wir haben uns jederzeit sicher und gut aufgehoben gefühlt. Riesengroßes Lob und Dankeschön !!! Wir buchen euch wieder !!!”

Helpful Report

Posted 5 years ago

Suntransfers.com is rated 4.6 based on 11,765 reviews