Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.60

4.6 Rating 11,753 Reviews

76 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,753 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DANGEROUS drivers on the phone hole trip .the police are now involved stay away.”

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Posted 4 years ago

“This is the best transfer company I have ever used. Minibus was spotless the driver insisted on taking our bags to the vehicle he said you are on holiday relax, the driver smelt clean and fresh and was very very smart, he was a very nice guy. Thank you for looking after us on our transfer”

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Posted 4 years ago

“The driver didn’t arrive which is now making me late for my flight tried ti ring several times with no answer would not use these again ever!!!”

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Posted 4 years ago

“Your driver was late with no apology! Acted as if I had made him late! Customer service sucks! Called three times to find out where was the driver and each time customer service disconnected the line. Kept telling me that the driver was there when he clearly was not! So tell me how you're going to improve? I see no response to complaints.”

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Posted 4 years ago

“Our driver from our hotel was a woman called hoyni? Her English was limited(but still 100% better than our Hungarian!) but she made a big effort to make conversation with us. She was very pleasant and made the journey enjoyable ( unlike the driver who took us from the airport to our hotel-very miserable man)”

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Posted 4 years ago

“Its a great service, however the pricing is about 20% above normal fare. Would recommend this option if your travelling in a large group.”

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Posted 4 years ago

“The service from start to finish was outstanding. I had to rebook my departing pick up date twice and the help line service was friendly and very accomodating. I will certainly use this service again in the future.”

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Posted 5 years ago

“Wir waren außerordentlich zufrieden.Pünktlich. Sauber und Sicher,das hat uns sehr gefallen. Wir haben schon 2 weitere Termine 2020 gebucht.”

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Posted 5 years ago

“Wir haben im Herbst der Service von Suntransfers in Tunesien von Enfhida nach Hammamet und zurück genutzt. Es war alles perfekt, freundlicher Fahrer und wir haben uns jederzeit sicher und gut aufgehoben gefühlt. Riesengroßes Lob und Dankeschön !!! Wir buchen euch wieder !!!”

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Posted 5 years ago

“ühaben im Juli 2019 den Service in Dalaman / Türkei in Anspruch genommen. Wir wurden pünktlich , sehr zuvorkommend in einem gepflegten Fahrzeug von einem freundlichem Fahrer transportiert. Der Service ist uneingeschränkt zu Empfehlen.”

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Posted 5 years ago

“This is the first time we used suntransfers.it was the cheapest on price. The driver was ready and waiting, we had no problem in finding him . I would book with this firm again in the future. Thanks Bill”

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Posted 5 years ago

“Have used this company twice now in different countries. Can not complain about anything at all . Perfect service from start to finish . Polite couteous drivers . Would highly recommend and will definitely be using again in the future .”

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Posted 5 years ago

“We had a bad experience with the driver, not with the company! He didn’t greet, threw our luggage in the taxi and he didn’t know the way. Because of his own frustration he reacted angry with us. Finally he delivered us to the wrong address. It seems as if he was in a hurry.”

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Posted 5 years ago

“AVOID , I want to give no stars, I arrived at arrecife with no driver to me after 30 mins on the helpline(no help by the way)I was told they couldn't contact the driver so I had to try and find a 5 seat local taxi to take my 78 year old mum and 2 kids with 5 cases not a great start as I booked private suntransfers to avoid this, after arguing they offered me a PART REFUND after further arguing they said they had give a full refund and offered me 10% off a further booking ha ha ha !!! no chance of using this lot again , and by the way I didn't get the full refund,”

Helpful Report

Posted 5 years ago

“AVOID .I arrived at arrecife no driver to meet me after 30 mins of trying to get through on the helpline I had no help they just said they couldn't get in touch with the driver, I had to find a 5 seat local taxi with 78 year old mum ,2 small kids and 5 cases not a great start, I booked a private transfer to avoid this aggro, they then offered me a part refund !!!I on further correspondence they then said they had given me a full refund and would I like 10% off my next travel with them,ha ha ha ha no chance of using them again ,AND BY THE WAY I DIDNT GET A FULL REFUND ,still trying now”

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Posted 5 years ago

“As you have been informed I rightly complained on the fact that the driver that picked as from the airport didn't provide a child seat as it has been ordered and paid by me. Even if it was clearly stated on my voucher, he replied that it wasn't written in his and for sure that was a lie. So I had one option,either risking to put my 1 year old baby exposed to danger having an injury in case of a minor accident or staying stranded in ciampino airport, since I wouldn't find a child car seat transport at last minute.so unfortunately I chose to risk my baby's safety because of your company's irresponsible and unprofessional service. The reason I booked your company was because I had the impression that when someone orders a service provided by you , he will receive it. I was wrong. Don't expect a reimbursement of 7 euros will solve the issue. I intend to make sure my review let all families of the way you respond to safety issues and will ask my legal support if there is a way to respond to this unprofessional and unthoughtful experience.”

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Posted 5 years ago

“The driver who collected us from the airport didn't know where he was going even though he had the correct paperwork. I had to call the apartment owner and get them to explain where to go. Then when we were due to be collected to return to the airport we had to call to see where our driver was as he hadn't turned up at the designated time. 25 minutes later he turned up and he was rude. Poor service, will not use again.”

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Posted 5 years ago

“Driver was waiting for us at airport. On our return they were there half an hour before the scheduled time. Excellent service and good prices.”

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Posted 5 years ago

“NO STARS....... Our Sun transfer did not show up! We waited 3 hours”

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Posted 5 years ago

“Booked transfer, it was waiting on arrival but did not turn up for return, tried calling 24/7 number that was texted yo me but it was incorrect number, had to call and pay £25.00 taxi. On return emailed to complain just to be told they took no responsibility, after further email I was refunded 16.00 not an apology or the full amount out of pocket, very unhelpful company , I'd definitely not recommend this company”

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Posted 5 years ago

Suntransfers.com is rated 4.6 based on 11,753 reviews