Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.60

4.6 Rating 11,753 Reviews

76 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,753 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to book. Good price. Reliable service we have used several time now.”

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Posted 7 years ago

“on time good and clean cars very good.”

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Posted 7 years ago

“I have used Suntransfers for many times and I have always them to be very reliable. My wife is disabled and has trouble walking and the driver on the return journey to Paphos Airport was very helpful indeed with the assistance he gave. He drove his vehicle as near as possible to the departure entrance and he helped me with the 2 cases into the airport, he also assisted my wife from his vehicle into the airport. I would like to point out that the mini bus type Mercedes would be easier if the had a mini step to help with getting in and out. Will definitely be using again in March 2018.”

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Posted 7 years ago

“On time , efficient , polite driver , value for money”

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Posted 7 years ago

“We booked the transfer on the reviews from Da Nang to Ho Chi Min City, Vietnam and everything was going well. Our flight was at 11.45am from Da Nang and did not need to check our e-mails or so I thought. When we got to the airport we found our flight delayed to 1.30pm. We went to our e-mails and to our surprise , found it was delayed and Suntransfers cancelled our transfer. They knew the hotel we were staying at and our contact number. We managed to change to a flight at 12 noon which got us into Ho Chi Min at about the same time. They stated they did not have time or staff to arrange the transfer. We asked them to reconsider but they refused. We flew to Ho Chi Min City and we were concerned about getting scammed by a taxi but it was an easy process and cheaper than Suntransfers. There was a taxi desk and we were lucky we had enough money as we could not see an ATM. One of the staff took us to a green taxi and it was a pleasant trip, not far from the centre and the driver was very helpful. We were disgusted with Suntransfers and cancelled the return journey to the Airport and a local taxi was a 1/3 of the price. We asked for a refund and they stated because we had cancelled the transfer within 24 hours we were not allowed a full refund which was not the case. We complained and they gave us a 1/4 of the cost back for something out of our control. It maybe easy for them to organise in Europe but beware when they deal with transfers in East Asia. Metered taxis in Vietnam are very good and hotels will help you without any problem. Super Country. Thankfully it did not spoil our great holiday.”

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Posted 7 years ago

“Superb service..start to finish”

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Posted 7 years ago

“courteous driver and very much on time. sad that suntransfers are only available from and to the airport. hopefully transfers from and to the civitavecchia port would soon be available.”

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Posted 7 years ago

“Excellent, efficient service. Very good value, would definitely use again.”

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Posted 7 years ago

“Very happy! Used lots of times over the past 3 years....exceptional service every time !!”

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Posted 7 years ago

“Very professional service from start to finish. Driver on time, dressed for the part and gave a great service.”

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Posted 7 years ago

“1st time we used them but would recommend them to anyone.Exceptional value for money.Driver waiting on time at location for both pick ups.”

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Posted 7 years ago

“I was a little concerned that my pick up would not be straight forward but my experience was excellent. My driver was friendly and helpful. I would not hesitate tot recommend Suntransfers and would certainly use again.”

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Posted 7 years ago

“Very polite friendly drivers. Waiting for us at arrivals with a friendly greeting - I would highly reccommend this company.”

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Posted 7 years ago

“I have used Sun Transfers three times now and have found them to be excellent on price and especially service. Top marks !”

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Posted 7 years ago

“all o.k.!”

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Posted 7 years ago

“driver was a no-show in Barcelona airport and we are still being charged. Suntransfer does not want to refund our payment. We waited for an hour!!!! What a scam!”

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Posted 7 years ago

“DRIVER DID NOT SHOW UP!!!!!! I booked an airport transfer from Barcelona airport to the city. I indicated that my flight arrival time as 0730. Our group was in the arrival lounge before 8am but suntransfer driver could not be found. There were 7 of us looking for him. He was not there. I contacted the priority numbers indicated in the voucher emailed to me but I only got an automated reply in Spanish which I could not understand. I tried calling the other number but call couldn't be connected. I had to search the Suntransfer website to get a contact number to call (+44 2035885280). Finally, I was able to talk to an English speaking customer representative around 830am. By this time, we had been waiting for around 40 mins already. We were told to wait for a call but no one called. I received a call from an unknown number around 850am but no one was on the other line and the line was cut. Our group waited for several minutes until we decided around 9am to take a taxi as we have an appointment at 10am. Suntransfer called at around 9:02am. I reported this right away and asked for refund. They refused saying their driver went to the meeting place after I called but our group had left the meeting area. I told them that that is unfair. We were made to wait for more than an hour. The driver was supposed to be waiting for us at the arrival section. Suntransfer was supposed to be monitoring our flight as stated in their website. Now we are being blamed that our group left and decided to take a taxi after being made to wait for around 1.5 hours??? Our group paid EUR70 for the taxi fare. we got delayed and we were inconvenienced due to suntransfer's fault. Their reply? They decided to reconsider and refund 20% to me. 20%????? Service was not rendered, our group incurred additional expense, and we were inconvenienced, and they don't even have the decency to refund the entire amount I paid? DON'T GET SUNTRANSER!!! I should have believed the other reviews.”

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Posted 7 years ago

“Very efficient in all areas, booking, timing, clean car, driver polite”

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Posted 7 years ago

“used many times and as always perfect.”

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Posted 7 years ago

“Second time we have used suntransfers and again cannot fault the service,will definitely use them again.”

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Posted 7 years ago

Suntransfers.com is rated 4.6 based on 11,753 reviews