Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.60

4.6 Rating 11,765 Reviews

76 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,765 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have used sun transfers on numerous occasions in various countries and they always exceed my expectations.”

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Posted 6 years ago

“Perfect transfer, stress free experience.”

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Posted 6 years ago

“Great service all the way, would recommend to anyone fantastic service !!!”

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Posted 6 years ago

“Booked sun transfers 2017 and 2018 from Alicante to la zenia, courteous staff, clean vehicles, value for money, on time both ways both trips,very professional company would have no problem recommending this company, on our return journey our driver Raul Berenguer was so pleasant and friendly, a very pleasant and stress free experience. Would highly recommend this company.”

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Posted 6 years ago

“After a short break in Paris, unfortunately on our return transfer they were unable to pick us up due to the traffic being bad in Paris! I understand sometimes this happens, so we booked a taxi and all was fine. However on return to the UK, they then refused to give us our money back for that transfer, which as you can imagine has left a very bitter taste in my mouth! I will never use them again, I understand sometimes things go wrong, but to refuse to return the money is reprehensible.”

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Posted 6 years ago

“Very good service!”

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Posted 6 years ago

“We had Suntransfers from our local town to the airport & on arrival in Malaga to our resort & return. All vehicles clean & very well turned out & respected drivers . No hesitation in recommended this company .”

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Posted 6 years ago

“Excellent service. Would use again!”

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Posted 6 years ago

“Reserved in April for a travel in July. Paid for it in full. Driver was a no show at the airport in Naples. Called the number on my voucher for Italy. The phone was disconnected. The girl at the Tourist Info Center at the airport even dialed the number on a land line and got the same result. The phone was disconnected. Sunstransfer called me from the UK!!! An hour and 15 minutes after they were suppose to have picked me up (and my kids!!). I had already arrived at the hôtel by taxi. Upon my return in Canada, received an e-mail from them implying that I did not call the number on the voucher. Refund ? Noooo! Excuses noooo. Do not use this company. They are liars and thieves. Take the taxi from the Naples commune(there white). The rate are regulated and way cheaper 15 euros in comparaison to the 37,50 euros I have paid to Suntransfer for no service at all.”

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Posted 6 years ago

“AL MOMENTO DELL'ARRIVO NON C'ERA NESSUNO. Dopo esserci rivolti a Suntransfers proprio per aver garantito e assicurato il trasporto aeroporto-porto di Spalato, di modo da non perdere la coincidenza della nave, al momento dell'arrivo dell'aereo non ci aspettava nessuno. Abbiamo cercato a lungo qualcuno con il cartello di riferimento nella zona arrivi dell'aeroporto, ma nessuno di Suntransfers era lì ad attenderci. Dopo aver perso una decina di minuti invano nella ricerca, siamo stati costretti a ricorrere ad un taxi del luogo che ci portasse a destinazione, avendo così buttato i 39€ di prenotazione e aggiungendo a questi ulteriori 50€ del secondo servizio. Inutile dire che per scarsi minuti abbiamo perso la coincidenza del traghetto, dovendo così porre rimedio acquistando ulteriori biglietti per quello successivo ed ultimo (l'unica fortuna che ci ha permesso di non dover poi cercare un albergo dove passare la notte). Nel tragitto in nave riceviamo una chiamata dal servizio, con la speranza di avere delle scuse o un eventuale rimborso, mentre ciò che ci viene detto, o meglio ammonito, è di non aver chiamato il numero di riferimento quando ci si è resi conto di non trovare la persona che avrebbe dovuto condurci al porto. Domando scusa, ma se si prenota e paga il servizio per poter essere tranquilli di avere la macchina con conducente pronta e diretta alla destinazione indicata, e con coincidenza imminente e calcolata, come si può pensare di telefonare al servizio? Per poi dover comunque aspettare l'arrivo di un qualcuno con un'altra macchina? E sprecando quanto tempo, per poi arrivare inevitabilmente in ritardo? La prima cosa intelligente che ci è sembrato di fare è stata la ricerca di un rimedio, salendo sul primo taxi disponibile nelle immediate vicinanze. Dopo una valanga di mail in cui ci si chiedeva di raccontare l'accaduto, con una parvenza di un possibile rimborso, inutile dire che questo non ci è stato concordato, e che la responsabilità rimaneva comunque nostra nel non aver avvertito nell'immediato il servizio (certo, con una nave pronta a salpare 30 minuti dopo chiunque si sarebbe seduto su di una panca e avrebbe telefonato). Ammoniti e inevitabilmente delusi di un servizio tanto vergognoso. Mai più Suntransfers!”

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Posted 6 years ago

“Fantastic customer service, very clean car with child seat as booked. Very smooth and easy - a great start/end to our holiday.”

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Posted 6 years ago

“We had a tight connection from the time our cruise ship arrived in Cophenhagen and our outbound flight at CPH. The driver was there waiting for us at the terminal exit, was very courteous, in a very nice vehicle appropriately sized for six passengers and their luggage. Overall, it took the stress out of what otherwise could have been a challenging situation!”

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Posted 6 years ago

“I used suntransfers.com to book my airport transfer from SPU to Tisno and again from Tisno to ZAD.....drivers are friendly, cars are clean and we felt safe in a foreign country!!! Highly recommended!!!”

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Posted 6 years ago

“Suntransfers.com is easy, affordable and safe!!! I enjoyed their service and will be using them again next year!!!!”

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Posted 6 years ago

“As usual,very prompt, clean transport, courteous staff”

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Posted 6 years ago

“Driver was early and easy to find on both occasions, inbound and outbound. Friendly, courteous and a reasonably priced service. Will be happy to use again and recommend to others. Thank you 😊”

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Posted 6 years ago

“Driver left myself and a 8 year old child at the wrong airport in north Africa- 100km from the airport we should have been at. Missed our flight, the only one back to Birmingham that WEEK and had to obtain a new flight to London, trains and all manner of nonsense to get us home. Suntransfers are refusing to give any of the costs incurred back. It took me to negotiate with 5 taxi drivers who did not speak English to get myself and my child to safety. As there is a closed currency in Tunisia, I had no cash. Several times i was roughly taken from the taxi and my daughter left in the backseat while they took my card from me and tried to take money from my account but machines would not allow such a large withdrawal. I was genuinely scared for our lives. Worst customer service I've ever encountered since this happened, and not a single penny of money returned to me”

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Posted 6 years ago

“Booked and paid for return transfers from Ibiza airport: 30 minute journey £175 for family with 2 small children (child car seats included). Flight was delayed and when we finally arrived at 03:00 the driver had not turned up. I was told by the SunTransfer operator that the driver was not answering his phone and they could not help. Appalling service and absolutely no way of contacting in Ibiza during office hours - could only get the night staff very late at night. Now trying to get my payment refunded and their only response to my complaint has been "We are sorry that on this occasion we could not reach a mutually satisfactory solution, but we hope to have the opportunity to serve you again in the future" I suggest that no-one in their right mind will consider allowing this company to "serve" them. Avoid!”

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Posted 6 years ago

“Very efficient service, great value for money, helpful drivers, easy to book online, would highly recommend. Thank you so much; a brilliant company. 😀”

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Posted 6 years ago

“Failed to turn up for in & outbound journeys! Having used Suntransfers on a previous visit to Barcelona aswell as in Valencia & Madrid, had no hesitation to book with them again for our recent return to Barcelona, however after our recent experience, won't be using them again! Suntransfers failed to show up for our booked collection at Barcelona airport. After an hour of calls in which they blamed an early arrival, heavy traffic (there wasn't much traffic at all) and then not being able to contact driver, we had no alternative, but to get a taxi as Suntransfers were unwilling/unable to arrange an alternative collection. Having let us down on arrival, I was nervous as to whether they would let us down again for our return collection. My wife called 45 minutes before our booked collection and was assured a driver would be there on time.... however they failed to show up again, same excuses given, forcing us again to find alternative transport to the airport for our flight home. Suntransfers failured in every aspect of this booking. This episode showed me that taxis to/from Barcelona Airport are easy to get, more reliable and cheaper than Suntransfers. I have since found out Suntransfers have a habit of failing to show up in Barcelona. YOU HAVE BEEN WARNED!”

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Posted 6 years ago

Suntransfers.com is rated 4.6 based on 11,765 reviews