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Suntransfers.com Reviews

4.6 Rating 11,753 Reviews
76 %
of reviewers recommend Suntransfers.com
4.6
Based on 11,753 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 56%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
2.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Suntransfers.com Reviews

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Anonymous
Anonymous  // 01/01/2019
Fantastic customer service, very clean car with child seat as booked. Very smooth and easy - a great start/end to our holiday.
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Posted 6 years ago
We had a tight connection from the time our cruise ship arrived in Cophenhagen and our outbound flight at CPH. The driver was there waiting for us at the terminal exit, was very courteous, in a very nice vehicle appropriately sized for six passengers and their luggage. Overall, it took the stress out of what otherwise could have been a challenging situation!
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Posted 6 years ago
I used suntransfers.com to book my airport transfer from SPU to Tisno and again from Tisno to ZAD.....drivers are friendly, cars are clean and we felt safe in a foreign country!!! Highly recommended!!!
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Posted 6 years ago
Suntransfers.com is easy, affordable and safe!!! I enjoyed their service and will be using them again next year!!!!
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Posted 6 years ago
As usual,very prompt, clean transport, courteous staff
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Posted 6 years ago
Driver was early and easy to find on both occasions, inbound and outbound. Friendly, courteous and a reasonably priced service. Will be happy to use again and recommend to others. Thank you 😊
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Posted 6 years ago
Driver left myself and a 8 year old child at the wrong airport in north Africa- 100km from the airport we should have been at. Missed our flight, the only one back to Birmingham that WEEK and had to obtain a new flight to London, trains and all manner of nonsense to get us home. Suntransfers are refusing to give any of the costs incurred back. It took me to negotiate with 5 taxi drivers who did not speak English to get myself and my child to safety. As there is a closed currency in Tunisia, I had no cash. Several times i was roughly taken from the taxi and my daughter left in the backseat while they took my card from me and tried to take money from my account but machines would not allow such a large withdrawal. I was genuinely scared for our lives. Worst customer service I've ever encountered since this happened, and not a single penny of money returned to me
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Posted 6 years ago
Booked and paid for return transfers from Ibiza airport: 30 minute journey £175 for family with 2 small children (child car seats included). Flight was delayed and when we finally arrived at 03:00 the driver had not turned up. I was told by the SunTransfer operator that the driver was not answering his phone and they could not help. Appalling service and absolutely no way of contacting in Ibiza during office hours - could only get the night staff very late at night. Now trying to get my payment refunded and their only response to my complaint has been "We are sorry that on this occasion we could not reach a mutually satisfactory solution, but we hope to have the opportunity to serve you again in the future" I suggest that no-one in their right mind will consider allowing this company to "serve" them. Avoid!
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Posted 6 years ago
Very efficient service, great value for money, helpful drivers, easy to book online, would highly recommend. Thank you so much; a brilliant company. 😀
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Posted 6 years ago
Failed to turn up for in & outbound journeys! Having used Suntransfers on a previous visit to Barcelona aswell as in Valencia & Madrid, had no hesitation to book with them again for our recent return to Barcelona, however after our recent experience, won't be using them again! Suntransfers failed to show up for our booked collection at Barcelona airport. After an hour of calls in which they blamed an early arrival, heavy traffic (there wasn't much traffic at all) and then not being able to contact driver, we had no alternative, but to get a taxi as Suntransfers were unwilling/unable to arrange an alternative collection. Having let us down on arrival, I was nervous as to whether they would let us down again for our return collection. My wife called 45 minutes before our booked collection and was assured a driver would be there on time.... however they failed to show up again, same excuses given, forcing us again to find alternative transport to the airport for our flight home. Suntransfers failured in every aspect of this booking. This episode showed me that taxis to/from Barcelona Airport are easy to get, more reliable and cheaper than Suntransfers. I have since found out Suntransfers have a habit of failing to show up in Barcelona. YOU HAVE BEEN WARNED!
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Posted 6 years ago
We were dropped off in Barcelona 1050 pm on a side walk and was asked to make our own way down the Gothic areas to our hotel because the company was driving a to larger van to take my self and my wife with all our luggage and it was about 2 K M away we had to struggle to make it to the hotel it took us about 45 minutes as we we so upset with the treatment of the so called door to door service what a joke we had a nother 2 transfer booked and the same thing was going to happen so we canceled them and just cout a taxie We gad no problem with the taxes
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Posted 6 years ago
Easy to book online. Very reasonable rates (much cheaper than our holiday company quoted us for a private transfer), excellent comms via text. Both journeys from and to the airport were on time, drivers polite and vehicles clean and smart. Would definitely recommend and use again.
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Posted 6 years ago
Wir nutzten den Fahrdienst als Flughafen-/ Hotel-Transfer auf Rhodos und können es nur weiter empfehlen! Ein toller Service von Suntrans, ein sehr netter, zuverlässiger, pünktlicher Fahrer und ein sauberes Fahrzeug. Jederzeit buchen wir diesen Fahrdienst im Urlaub wieder!
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Posted 6 years ago
Perfect service and Immaculate clean car
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Posted 6 years ago
Everything was easily planned from the word go and both drivers we had were very friendly and courteous
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Posted 6 years ago
high quality service
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Posted 6 years ago
book = estropear las vacaciones = pérdida de agent = scam = stress = no answer = no communication = pagar el doble para reservar un taxi que no pertenece al pseudo compagni = miedo y azufre quedándose horas para esperar el autobús que nunca llegará = se pierda su vuelo = bureu de la compañía sunstransfert de dinero de los clientes hacia los bolsillos de la capital sin hacer transferencia
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Posted 6 years ago
book = spoil the holidays = loss of agent = scam = stress = no answer = no communication = pay double to reserve a taxi that does not belong to the pseudo compagni = fear and sulfur by staying hours to wait for the bus that will never arrive = miss his flight = bureu of the company sunstransfert of money of the customers towards the pockets of the capital without making transfer
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Posted 6 years ago
reserver=gacher les vacances=perte d'agent=arnaque=stress=pas de reponse=pas de communication=payer le double pour reserver un taxi qui n'appartient pas a la pseudo compagni=peur et soufrance en restant des heures a attendre le bus qui n'arrivera jamais=rater son vol=bureu de la compagni sunstransfert d'argent des clients vers les poches du capital sans faire de transfert
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Posted 6 years ago
j'ais vecu un calvaire avec cette pseudo compagni ils m'ont abondonne en plein nuit avec mon epouse de 3hdu matin a 6h30 J'ais ete oblige de payer le double a un taxi par soldarite je vous prie d'aretter toute relation avec cette bande sutout q'uil ont encaisser l'argent sans la moindre execuse impossible de les contacter;je vais les poursuivre en justice c'est une bande de voleurs les dechets du capital voila coment ils se font l'argent sur les dos des gens
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Posted 6 years ago
Suntransfers.com is rated 4.6 based on 11,753 reviews