Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.60

4.6 Rating 11,753 Reviews

76 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,753 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked a transfer from Zurich airport. Landed - no driver - phoned up the number and told driver should be there. They phoned me back and said - sorry no driver - our mistake. Advised to make own way to resort - which I did at great expense. They have refunded me the original cost - but not the increased cost. And only after weeks of chasing. AVOID”

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Posted 2 years ago

“Katastrophe, Taxi Driver over 50 min too late! Never again, No one on telephone hotline to contact! NEVER again.”

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Posted 2 years ago

“I arrived at airport... Located the desk ut nobody was there... I then had to pay £50 in a private taxi.... Avoid this company at all costs.... When I complained..... They tried to blame me!!!! Scam of a company.... DO NOT USE THEM”

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Posted 2 years ago

“Amazing service everytime. Wouldn't use anybody else”

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Posted 2 years ago

“Do not use this company big scam”

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Posted 2 years ago

“C’était parfait”

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Posted 2 years ago

“Reservamos traslado aeropuerto San Francisco a hotel y del hotel al aeropuerto San Francisco para nuestra salida. Al llegar al aeropuerto no había nadie. Nos cansamos de llamar a los números suministrados y luego de 1 hora de espera tomamos un taxi. El día que regresábamos igual, debían buscarnos al hotel y esperamos 30 minutos pero debíamos irnos pues sino perdíamos el vuelo y nadie apareció. Una estafa total pues cobran el dinero y luego no va nadie a buscarte y no reembolsan. Pésimos . Un atraco.”

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Posted 2 years ago

“Absolutely first class service”

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Posted 2 years ago

“Avoid this company they owe me 2 refunds for cancelled bookings. To top it off I'm now left at my hotel in Alicante with a no show to transfer me to the airport.😡”

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Posted 2 years ago

“On time. Clear signs at the airport - reassuring in an unfamiliar place. Drivers helped with cases. Very reasonable prices.”

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Posted 2 years ago

“I booked this transfer company thinking I was getting a good deal. When arriving at the airport I was told the driver would be waiting with a sign with my name. On arrival there was drivers with name cards but not mine. I called through and made 3 international calls to find out where my driver was. I had to wait an hour and only found the driver when my husband went outside the airport. If I was told at least once to go outside it could have saved time and hassle. I had my two kids with me also. Then there was a problem with my return booking. It seems like the date was wrong. Rather than rearrange or try to fix the problem I was told to rebook. When I questioned maybe a part refund towards the next booking I was refused and also mocked. I have the WhatsApp messages as proof. I am disgusting at the customer service or lack of. This company is also very over priced. Do not waste your money. Book elsewhere or get a local taxi. Much cheaper and no attitude.”

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Posted 2 years ago

“Very impressed and relieved that the transfer by Suntransfers from Dalaman Airport to Marmaris in Turkey went so smoothly, as there were 12 of us travelling. It was a very nice, moden, comfortable vehicle both ways. We were all offered a free bottle of water as we took out seats which was much appreciated. The floor heater was on one way making it very hot, but this was sorted when we stopped for a toilet break. The driver arrived early for both trips. On top of this, the value for money was very good. I would happily book with Suntransfers again.”

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Posted 2 years ago

“Horrible experience with Suntransfers. They literally left me stranded in the airport and told me it's my own damn fault. I booked way in advanced, confirmed my booking for an international flight, booked a van because we had a lot of luggage. After I got off the plane, went through customs and collected my luggage I received a message that "my driver was released". I called them back right away, mind you, their voicemail says "if your plane is delayed, don't worry our drivers will wait for you". My plane wasn't even delayed, just a long line at customs. The person gets on the phone with me and tell me "Oh yeah, your driver left, and they are not picking up their phone". Also "YOU SHOULD JUST TAKE A TAXI" and "WE WILL NOT REFUND YOU" ???!!! I've had better customer service in 3rd world countries. Biggest regret, I've seen other reviews saying the same thing and ignored them. Use at your own risk, I will never use them again personally!”

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Posted 2 years ago

“We have used this company everytime when visiting Spain. Prompt, easy, realiable service. Web service by chat works really well. En ole ekan kerran jälkeen eses viitsinyt arpoa muita palveluntarjojia koska tämän firman kautta homma on toiminut aina, kellonajasta riippumatta. Onko tämä 3 tai 5 euroa kalliimpi niin en öähde selvittämään. High recommendations”

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Posted 2 years ago

“Extremely poor transfer to catch flyth 45 minutes late picking up at apartment shocking”

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Posted 2 years ago

“Only 2 issues... (1) driver was busy chatting with his mates and therefore was not identifiable, so I had to call the helpline. (2) a Peugeot 308 is not a "luxury" car - so I was basically robbed for the premium charge for a better car”

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Posted 2 years ago

“We are using Suntransfers for about 9 years now. We are very very satisfied. They are always on time and offer a good service all around the world. We used them in Turkey, Greece, Thailand, etc. The last one was 4 days ago on 1 April in Lissabon. We had a delay of 4 hours. Still Suntransfer was there to pick us up. Thank you so much guys.”

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Posted 2 years ago

“Zowel de chauffeuse of de heenweg als de chauffeur op de terugweg waren al voor de afgesproken tijd aanwezig, heel vriendelijk en behulpzaam. Ik ga volgende keer zeer zeker weer van hun diensten gebruik maken. Top!”

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Posted 2 years ago

“Took money upfront for the 4 of us from Alicante airport to Benidorm, had to wait for transfer, won’t be using them again when we come back in June , communication not good especially as it was a late flight 👹”

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Posted 2 years ago

“Suntransfers was perfect! First time to Punta Cana and unsure of the transportation process to and from our resort. They had a sign with our name and were efficient and friendly. Would definitely recommend!”

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Posted 2 years ago

Suntransfers.com is rated 4.6 based on 11,753 reviews