Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.60

4.6 Rating 11,752 Reviews

76 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,752 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely shocking, they advertise- In the unfortunate event that you've had your flight cancelled or missed, we will do our best to reschedule your transfer service! After the total disaster at all airports yesterday and flights cancelled, they offer no support at all, “book another” is the help desk support! Cashing in on travellers misery! Won’t be using again”

Helpful Report

Posted 1 year ago

“The entire team was wonderful except for the dispatcher or communicator on our final day. Whoever sent the confirmation text for time and place of pickup from our hotel to the airport did not specify which of the 3 Reef hotels we were at beyond PDC but the details were technically correct. So I didn't think anything of it since everything was seamless on the way from the airport to the hotel. Well, the next morning the driver (a different person and a very nice man) went to wrong location and I was blamed for confirming the wrong hotel. This person went right to fight mode and was very argumentative. We had plenty of time so it wasn't an issue but I don't like being accused of things that are not my fault. I should state, I have over 20 years in customer service and retail management. I know the customer is not always right but service is service. A simple sorry for the miscommunication was all it would have taken but we ended up in a text battle. I eventually said i could get a cab if they would refund my money but that seems to be the reaction they were expecting because there was renewed blame and refusal for a refund. Eventually, when I explained that I didn't need the money back as long as the driver was coming and that I only suggested it because this person's customer service was terrible, things calmed down. We made it to the airport with time to spare but the interaction put a terrible taste in my mouth and I will never use Suntransfers again.”

Helpful Report

Posted 1 year ago

“Booked transfers from Zante airport in august.Straight forward someone waiting outside arrival gate with my name and passed us on to someone who showed us to the car and took cassis for us.Pick up the same text night before departure and same driver who was really polite and nice.Will definatly use them again next time as they took stress out of trying to get a taxi back.Top company in my opinion 👍”

Helpful Report

Posted 1 year ago

“Schlecht da nicht anwesend und obwohl eine deutsche Nummer kein Support auf deutsch, daher Fahrer nicht angetroffen und somit extra TAXI genommen, nie wieder, Danke für NIX!”

Helpful Report

Posted 1 year ago

“Don't bother. Just had our return transfer from Cabo Blanco to Palma airport cancelled, 14 hours before its due with no explanation. 7pm at night, due at 9am tomorrow morning. Now we have all the hassle of sorting another ride. Thanks? No thanks Sun Transfers.”

Helpful Report

Posted 1 year ago

“Mallorca. Transfer zum Hotel und Flughafen. Ca. 70€. Wir haben diesen Service bereits mehrfach gebucht und sind absolut zufrieden. Die Fahrer waren jedes Mal pünktlich, hilfsbereit und höflich. Die Autos gepflegt.”

Helpful Report

Posted 1 year ago

“Garbage. They are basically an online intermediary to whoever driver says available with no plan B. I reserved a bus for 13 to carry 9 people and a lot of suitcases as we are divers with gear. This was Barcelona Airport to a small town 2h north in costa brava with no public transportation. They called me the night before to cancel saying the bus was broken, and no other available. After yelling and calling all the way to management in England (the guys in Spain just didn't care) they offered 1 taxi van for 6 and a car for 3 more that I said was no way that would work as we need space for 13 as ordered. They didn't even agree to 2 vans for 6. So we dropped the whole thing going and return and still put troubles when the return apparently was not properly canceled. Now here we are 10h before our trip with no transportation... we had to pay a fortune (nearly 1000 Euros) to local taxis in the airport last minute (1 van and 2 regular taxis to reach our place). Hell never ever these crooks any more”

Helpful Report

Posted 1 year ago

“WORST COMPANY EVER WORST COMPANY EVER - do not use! transfers booked when we arrived at Malaga, they were 39 mins late….. On the way home, they were due to collect us from the resort at 3.45AM, we were told by easyjet that due to industrial action at the airport we need to attend earlier, not only the sun Transfer refuse to collect is earlier, but also they DID NOT even SHOW UP! we called their emergency number to be told by the operator “your car is not coming”. No help or support offered! No apology. Left stranded on the side of a road, in the dark at 4AM, with 3 young children and our flight departing in less than an hour and a half! There is nothing that can be offered that the terror and horror we as a family had to go through because of their negligence. I have now found out that Sun transfers has a horrid reputation in Spain as unreliable and often fail to turn up! Please don’t use them! They have been negligent and haven’t even given us a full refund or offered to pay for our additional taxis we had to find and pay for! A joke of a company and I would never use them again! They simply cannot treat customers like this!”

Helpful Report

Posted 1 year ago

“Amazing service! Made our journey really easy! And they had car seats for our 1 and 2 year old! Excellent communication 👍”

Helpful Report

Posted 1 year ago

“I booked a 13 seat mini-coach for our (6 adults and 2 children) 50 minute transfer from Faro. This came at a significant financial premium compared to an 8-seat van, an additional 80 euros each way. But given the luggage we were taking, 8 large cases plus a variety of carry on bags, I knew we would struggle with a smaller vehicle. Sadly, on both legs, the supplier booked by Sun Transfer ignored our booking and sent a basic 8 seat van. Their solution to insufficient space for luggage, we would need to put our cases on the head restraints at the back of the van, cases in the leg wells of the vehicle and sit with our legs on top of them and have all other baggage on our laps. To make it even better on the return trip, the seat belts didn’t work in the rear and the air conditioning consisted of open windows, which at 120km per hour on a motorway wasn’t fun. So far, all I’ve had from Sun Transfers is a ‘we will investigate’ message and when I spoke to them to explain my safety concerns they weren’t interested. Great work if you can get it, charge for a larger vehicle but send what the hell you like. My advice is to make sure you put the same passenger numbers as the vehicle you are booking. If suppliers used by Sun Transfer see they have a chance to make a killing on you it seems they will.”

Helpful Report

Posted 1 year ago

“Great service I would thoroughly recommend. Easy to book, driver was waiting for us at the airport and was polite and helpful with our bags. Lovely car with plenty of room. On return driver was early to pick us up which was no problem, again he was polite and helpful with our bags. I would use Suntransfers again.”

Helpful Report

Posted 1 year ago

“The driver wasn't on the meeting place even 2 hrs after my arrival. I paid online 26 euros and cancel the ride with express shuttle after 2 hrs of waiting. So I took another shuttle and charge me 20 euros. Definitely not recommended after long flight dealing with prob like this. (Antalya airport to Alanya)”

Helpful Report

Posted 1 year ago

“We took the transfer from corfu airport to agios georgios and return Very professional, on time, nice drivers and good prices”

Helpful Report

Posted 1 year ago

“We DID always use Suntransfers, however they are quick to take your money and chase you for an order if you do not complete a booking but do not respond to email tickets and no way to contact direct if you have had an issue with the service. Be Warned!”

Helpful Report

Posted 1 year ago

“Highly recommended Company clean vans very friendly driver”

Helpful Report

Posted 1 year ago

“First review I've ever submitted! AVOID SUNTRANSFERS appalling service, we arrived at airport slightly delayed. My wife and children went to get our luggage, I stood with the driver he then disappeared!!. My wife who speaks Spanish spoke to another driver he was chatting too, who said he had left as we were a no show!@@ Tried to call them no answer. To make it worse they cancelled our return trip with a few hours to go. Had to spend another 100 euros to get to Palma. An absolute disgrace!@ Avoid at all costs”

Helpful Report

Posted 1 year ago

“Never turned up for our return pickup !! Called office after 10 minutes. They took 20 mins to call back and promised driver arrives in 9 minutes. He never came Had to book another cab, FIFTY mins later. Woke kids up early for 7.20 departure. They could’ve had a longer sleep. To have to leave 50 minutes later than planned for our return flight home…. Would NEVER recommend or use again ourselves. 4 out of 5 good ratings is too low to depend on your family not being that 1, like mine.”

Helpful Report

Posted 1 year ago

“I booked and pre-payed for Suntransfers to collect me from Cancun airport however they failed to pick me up and I had to take a taxi! There was also no way of contacting them as it kept going to answer machine. When I looked at the return pick up time they scheduled, it was way to early and would have had us waiting at the airport for over 3 hours. When I asked them to move it forward an hour they where incredibly unhelpful and refused because it was outside of 48 hours. I requested a refund which they also refused. I had to re-book a transfer with the hotel leaving 1.15 hours later than they scheduled, as recommended by the hotel and still arrived at the airport 2 hours before the flight time. Clearly they had scheduled to suit themselves, not us.I would never use them again and certainly wouldn't recommend them - terrible experience and awful customer service! Date of experience: August 09, 2023”

Helpful Report

Posted 1 year ago

“No to Suntransfers…DO NOT RECOMMEND! I booked and pre-payed for Suntransfers to collect me from Cancun airport however they failed to pick me up and I had to take a taxi! There was also no way of contacting them as it kept going to answer machine. When I looked at the return pick up time they scheduled, it was way to early and would have had us waiting at the airport for over 3 hours. When I asked them to move it forward an hour they where incredibly unhelpful and refused because it was outside of 48 hours. I requested a refund which they also refused. I had to re-book a transfer with the hotel leaving 1.15 hours later than they scheduled, as recommended by the hotel and still arrived at the airport 2 hours before the flight time. Clearly they had scheduled to suit themselves, not us. I would never use them again and certainly wouldn't recommend them - terrible experience and awful customer service! Date of experience: August 09, 2023”

Helpful Report

Posted 1 year ago

“Driver extremely friendly and professional . Journey was difficult with traffic jams but driver was extremely patient and made myself and my family feel very comfortable”

Helpful Report

Posted 1 year ago

Suntransfers.com is rated 4.6 based on 11,752 reviews